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Mandarin Orchard Singapore
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Reviews (10,720)
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3,823
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All reviewsmain towermeritus clubexcellent locationstrategic locationchicken piepremier roombusiness trippleasant stayshopping mallchecking inclub roomlate checkmrt stationchatterboxorchardtakashimayasomerset
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Reviewed 6 April 2018

I came back and it's still as great as it is always. Room is spacious, fully equipped with all needed amenities. Yes, they have the iron in the room! We got a view of Orchard street and it is just great for a shopping trip. Expect loud bird noise at noon, it from the outside, not the hotel, but it is LOUD. Staff are very friendly and attentive, especially the bellman crew. Would love to come back again for a longer stay! Thank you Mandarin team

  • Stayed: March 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank imwandertraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 9 April 2018

Dear Sir/Madam

Thank you again for your continued patronage to Mandarin Orchard Singapore!

We are most heartened to hear from guests like yourself whom continues to be impressed with the service rendered by the capable and helpful team, especially our Bell team. Your reviews will inspire the team to always serve with true Asian hospitality and to create a unique and memorable experience to each and every guest.

We are most elated to welcome you back to stay again.

Yours sincerely
Danny Wong - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Me and my sisters were there for a doctors appointment. I request a late check out at 12pm because my flight was still at night. Then a representative from the hotel named Xin Hua helped me. She even add 1 more hour to my stay so that i can rest a little bit more. Thank you Xin Hua for your service. Nice hotel overall!

-Liliana Soetanto

Stayed: April 2018, travelled with family
Thank liliana_soetanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 7 April 2018

Dear Liliana

Thank you for taking time to write review of your recent stay with us.

Guests are always our priority and the hotel always puts guests at the centre of everything it does. For late check-out requests during high occupancy, checks must be made in the morning to ensure that this may be guaranteed; we thank you for your understanding. It is heartening to learn that Xin Hua has managed to assist and accommodate on this occasion.

Thank you again for your kind compliments for Xin Hua and we look forward to your next visit to us when you travel to Singapore.

Yours sincerely
Danny Wong - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We enjoyed this hotel from the moment we entered the foyer.
The staff's attention to the customer is outstanding.
They could not do enough, the room was excellent and every day the service and cleanliness of this hotel was faultless.
We booked the Meritus Club room (2nd time) and to say that this was as good as the first time we stayed is an understatement.
All staff were brilliant, in particular, Audrey, Hannah & Max.
We met the manager Danny Wong in the lift and he was very nice.
Lastly, we would like to thank Daisy Yew, she made booking the room easy and was very nice to correspond with.
If you are going to Singapore, CHOOSE THIS HOTEL!
If you can afford the Meritus Club floor rooms please book it as it is really worth the money and you will not be disappointed.
Thanks to all and we will be back!
Chris & Karen Manning

Room Tip: Meritus Club rooms are really nice, they are big and when you go to breakfast or drinks in the evening the view of Singapore is stunning.
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 9 April 2018

Dear Chris and Karen

Thank you for your glorious 5-star review of Mandarin Orchard Singapore and for applauding the warm and sincere service rendered by the team - Audrey, Hannah,Max and Daisy.

We are most heartened to hear they had delighted your stay with us. We certainly hope this had left you with another great experience.The Meritus Club is a place ideally suited to relax at the end of the day. We hope you had enjoyed the complimentary all-day dining accompanied with the panaromic view and impeccable service from the team.

We most certainly look forward to the privilege of serving you again.

Yours sincerely
Danny Wong - Hotel Manager

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Reviewed 5 April 2018 via mobile

Just a two night stopover en-suite from Bali to London. Good size room on 30th floor, very clean and well furnished with large bathroom, bath and walk in shower. Very friendly helpful staff. Good location amidst endless shops on Orchard Road and 2 minutes from MRT stations. Overall good value for money.

Stayed: April 2018, travelled as a couple
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 9 April 2018

Dear Mike

Thank you for your delightful review of Mandarin Orchard Singapore!

We are most happy to hear you find the services and amenities offered of great value for money. The hotel is centrally located in the heart of town, convenient and easy for one to get around the key attractions in Singapore and wind up the day by shopping along the famous shopping district, Orchard Road just right below the hotel.

Thank you again for your valuable patronage and we look forward to welcoming you back again soon on your next trip to the country.

Yours sincerely
Danny Wong - Hotel Manager

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Reviewed 3 April 2018

An excellent location that is second to none. Major shopping malls and departmental stores abound this district. Conveyances like the MRT, taxis and buses abound. Service from the hotel staff(right from the Doorman, the Reception, the Concierge, Housekeeping and Restaurant) is beyond complaint. Kudos!The rooms however show signs of ageing. The inroom wifi is good. Breakfast; while the selection is good, could be better in terms of enhancing taste and presentation. Getting up to the fifth floor reception from the street level drop off can be a bit confusing.

Room Tip: Rooms with a view of the Marina Sands are great
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank murthir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM_DannyWong, Hotel Manager at Mandarin Orchard Singapore, responded to this reviewResponded 5 April 2018

Dear Murthir

Thank you for sharing a comprehensive review of your recent stay at Mandarin Orchard Singapore!

We are delighted to hear you had a great stay with us, especially the wonderful service rendered by the team. Guests like yourself are always our priority and the hotel always puts guests at the centre of everything it does.

We have noted of your feedback on several aspects and we thank you for your valuable input in giving the hotel an opportunity to improve on our product offerings. We are pleased to share that many rooms were recently refurbished as a direct result of feedback like yours, please enquire about these new rooms during the reservations stage of booking on your next visit to us.

Thank you again for your valuable patronage to Mandarin Orchard Singapore; we hope to have the pleasure of welcoming you back to stay again.

Yours sincerely
Danny Wong - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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