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Kyros Ho
Milan, Italy

Distincted superb luxury infused with emotion

5.0 of 5 bubblesReviewed 18 Jul 2024
The Singapore EDITION exceeded my expectations in many aspects as a luxury destination in Singapore. Before my arrival, I read comments about 'rude staff' in the one star review below and wondered if I should continue with the booking. However, I found that it was not true. The Singapore EDITION is a well-executed luxury hotel with a distinctive minimalist social luxury vibe.

Having stayed in several luxury hotels in Singapore since the COVID era, I've noticed that Singapore is a challenging country for recruiting talent in the luxury market. The hotels I've visited are often staffed with trainees who don't prioritize customer experience and aren't familiar with anything. The EDITION brand, known for its minimalistic design and focus on public spaces ( Ian Schrager), can be hit or miss when it comes to room. Some new EDITION hotels use budget wood panels for walls and floors, which feels quite different from luxury. Additionally, rooms are not always the focus in smaller EDITION hotels; instead, the emphasis is on food and beverage (F&B) offerings.

Despite my low expectations due to the aforementioned situations and a subpar telephone conversation, the email exchange with Zhen Yun was inviting and effortless, prompting me to proceed with my booking.

Upon arrival, both the concierge and front desk were busy attending to other guests. Yanlin graciously stepped out from the back office to check me in. Her introduction to the hotel set the tone for my stay at the Singapore EDITION. She also provided helpful information about the hotel's outlets, aiding my in-house dining plans. During the tour, she introduced me to Ranim, creating a welcoming atmosphere.

My Garden Premier Room was surprisingly spacious and well-designed, featuring high-quality materials. The bathtub and bathroom were noteworthy for their size. Yanlin had recommended this room type to avoid noise from the street and construction sites. It is definitely a great room. However, I did miss having a larger sitting area by the window, as seen in other EDITION hotels like Barcelona. The hairdryer's positioning felt awkward as a side note.

During my two nights at the Punch Room, Samuel and his team impressed me with their passion for the bar. The drinks were superb and of excellent quality. Samuel also shared details about special events scheduled for the upcoming nights.

I encountered a noise issue from my neighbor, but Sophie at the front desk handled it perfectly. Her amazing personality and dedication to guest comfort stood out. Both Sophie and Yanlin were refreshingly honest about the hotel's situation, including construction challenges. This straightforward approach is unusual for a luxury hotel within a large chain, where transparency is often lacking.

For breakfast at FYSH, I appreciated the quality of the food. However, the limitation of only two items per order felt restrictive. For instance, if I ordered a salad and an egg dish, I couldn't also request something sweet. Perhaps offering a smaller portion for egg dishes while allowing more choices (up to three) would enhance the dining experience.
Date of stay: July 2024
Room Tip: go for the breakfast
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this review
Responded 20 Aug 2024
Dear Kyzzzzz,

Thank you for choosing The Singapore EDITION for your recent stay. We are absolutely delighted to learn that your stay has been nothing short of remarkable.

It warms our hearts to know that our impassioned employees, Yanlin, Sofie and Samuel, went above and beyond in making your experience exceptional. Their dedication to ensuring a comfortable and personalised experience are truly testaments to our commitment to creating lasting memories.

Your kind compliments are truly motivational and we will be sure to share them with our team.

Once again, it has been a great honour to have you as our cherished guest, and we look forward to the next welcoming you back to The Singapore EDITION.

Warm Regards,
Ranim Ben Romdhane
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (68)
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12 - 17 of 68 reviews
Reviewed 16 July 2024

We had a great night, delicious cocktails, excellent food and outstanding service from our waiter Su. The restaurant Fysh was as good as anywhere in the world and we would Highly recommend a few drinks and meal at this absolutely top class establishment.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sara R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this reviewResponded 22 July 2024

Dear sararB8577CB,

I am delighted to learn that you had a great evening at the Lobby Bar and FYSH at EDITION and thank you for taking the time to leave us a TripAdvisor review.

At The Singapore EDITION, we believe that good dining experience is not just about taste but also about creating a delightful and immersive culinary journey for our guests. Your kind compliments for our team's culinary curation and outstanding service are truly motivational and we will be sure to share them with our employees.

Once again, thank you for choosing The Singapore EDITION. We look forward to your next visit with us.

Warm Regards,
Ranim Ben Romdhane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024

Sunday Roast lunch at Fysh was a unique and delicious food with equally great service from Shiela and Joana makes Fysh one of the best new restaurants in Singapore. It also helps that the interiors are cool, calming and beautiful. Looking forward to our next food trip here.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank robertojosef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this reviewResponded 15 July 2024

Dear robertojosef,

I am delighted that you had a memorable Sunday Roast experience with us at the FYSH at EDITION. We believe that a memorable dining experience is not only about good food, but also about creating an immersive culinary journey for our guests and it is wonderful to know that we succeeded in this regard.

We are truly heartened by your kind words for Shiela and Joana who have gone above and beyond in extending their dedication to personalized service, which are true testaments to our unwavering commitment to excellence

We look forward to welcoming you back for yet another unforgettable culinary experience with us.

Warm Regards,
Ranim Ben Romdhane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

Great hotel, very cozy, wonderful pool and clean room! Outstanding service and lovely cocktails at the poolside, especially shout out to Logan and Sazali. Their service was exceptional, make our stay more memorable.
Looking forward for my next visit.

Date of stay: July 2024
Trip type: Travelled with friends
Thank Navigate32126020854
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this reviewResponded 15 July 2024

Dear Navigate32126020854,

Thank you for choosing to stay with us at The Singapore EDITION and for taking the time to share a review of your experience on TripAdvisor.

We strive to provide exceptional service and create memorable experiences for all our guests, and it is heartwarming to know that we have succeeded in doing so during your stay.

Your thoughtful compliments for The Roof team, especially Logan and Sazali, are cherished, serving as a great testament to our unwavering commitment to excellence. We are humbled by your kind words, and they serve as a great source of inspiration for our team.

Thank you once again for choosing our hotel, your support is invaluable to us and we hope to have the pleasure of welcoming you back for another unforgettable stay.

Warm Regards,
Ranim Ben Romdhane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

Celebrated my friend’s birthday here and received the best hospitality here. Place was set up really cosy and nice for us! Had a very successful birthday surprise here, they even helped me with taking a video during the surprise. They notice the smallest things and make us feel really comfortable at The Roof. Thank you so much to the manager and Logan for all your help! :)

Date of stay: July 2024
Trip type: Travelled with friends
Thank Voyage03713693918
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this reviewResponded 15 July 2024

Dear Voyage03713693918,

Thank you for choosing to celebrate your birthday with us at The Roof! We are thrilled to have been a part of your special occasion.

We greatly appreciate your kind words about Logan and our manager, who went above and beyond in their attention to detail, ensuring we captured a memory that will last a lifetime. Our team takes great pride in ensuring that every guest feels welcomed and well-cared for from the moment they step into our hotel. We thank you for acknowledging their efforts and look forward to having the pleasure to serve you again on your next visit.

Warm Regards,
Ranim Ben Romdhane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2024

Worst staff I ever seen the securities there have such a bad attitude all I asked was where’s the smoking corner and they just told me upstairs and how would I know where is that and they just walk off scolding me stupid in their own language like I wouldn’t understand?? And the event foyer was so hot today All my guest were sweating and complaining how hot it was do your engineers not maintain the air-conditional or are they broken down

Room tip: Won’t even come back to have a event here in the future if you guys have this kind of staff
Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Singapore EDITION, General Manager at The Singapore EDITION, responded to this reviewResponded 15 July 2024

Dear I9810CXalexl,

Thank you for sharing your feedback with us.We would like to express our sincere apologies for the unfortunate experience you have encountered during your recent visit. Our guests’ satisfaction is of the utmost importance to us, and we deeply regret that we did not meet your expectations.

Your feedback will be personally reviewed, and we have taken immediate action to address the areas of concern that you had raised. We truly value your patronage and would love to have the opportunity to provide you with a wonderful experience on your next visit.

Should you require any further assistance, please do not hesitate to reach out to us directly.

Warm Regards,
Ranim Ben Romdhane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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