Sunday Roast lunch at Fysh was a unique and delicious food with equally great service from Shiela and Joana makes Fysh one of the best new restaurants in Singapore. It also helps that the interiors are cool, calming and beautiful. Looking forward to our next food trip here.
Dear robertojosef,
I am delighted that you had a memorable Sunday Roast experience with us at the FYSH at EDITION. We believe that a memorable dining experience is not only about good food, but also about creating an immersive culinary journey for our guests and it is wonderful to know that we succeeded in this regard.
We are truly heartened by your kind words for Shiela and Joana who have gone above and beyond in extending their dedication to personalized service, which are true testaments to our unwavering commitment to excellence
We look forward to welcoming you back for yet another unforgettable culinary experience with us.
Warm Regards,
Ranim Ben Romdhane
General Manager
Great hotel, very cozy, wonderful pool and clean room! Outstanding service and lovely cocktails at the poolside, especially shout out to Logan and Sazali. Their service was exceptional, make our stay more memorable.
Looking forward for my next visit.
Dear Navigate32126020854,
Thank you for choosing to stay with us at The Singapore EDITION and for taking the time to share a review of your experience on TripAdvisor.
We strive to provide exceptional service and create memorable experiences for all our guests, and it is heartwarming to know that we have succeeded in doing so during your stay.
Your thoughtful compliments for The Roof team, especially Logan and Sazali, are cherished, serving as a great testament to our unwavering commitment to excellence. We are humbled by your kind words, and they serve as a great source of inspiration for our team.
Thank you once again for choosing our hotel, your support is invaluable to us and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm Regards,
Ranim Ben Romdhane
General Manager
Celebrated my friend’s birthday here and received the best hospitality here. Place was set up really cosy and nice for us! Had a very successful birthday surprise here, they even helped me with taking a video during the surprise. They notice the smallest things and make us feel really comfortable at The Roof. Thank you so much to the manager and Logan for all your help! :)
Dear Voyage03713693918,
Thank you for choosing to celebrate your birthday with us at The Roof! We are thrilled to have been a part of your special occasion.
We greatly appreciate your kind words about Logan and our manager, who went above and beyond in their attention to detail, ensuring we captured a memory that will last a lifetime. Our team takes great pride in ensuring that every guest feels welcomed and well-cared for from the moment they step into our hotel. We thank you for acknowledging their efforts and look forward to having the pleasure to serve you again on your next visit.
Warm Regards,
Ranim Ben Romdhane
General Manager
Worst staff I ever seen the securities there have such a bad attitude all I asked was where’s the smoking corner and they just told me upstairs and how would I know where is that and they just walk off scolding me stupid in their own language like I wouldn’t understand?? And the event foyer was so hot today All my guest were sweating and complaining how hot it was do your engineers not maintain the air-conditional or are they broken down
Dear I9810CXalexl,
Thank you for sharing your feedback with us.We would like to express our sincere apologies for the unfortunate experience you have encountered during your recent visit. Our guests’ satisfaction is of the utmost importance to us, and we deeply regret that we did not meet your expectations.
Your feedback will be personally reviewed, and we have taken immediate action to address the areas of concern that you had raised. We truly value your patronage and would love to have the opportunity to provide you with a wonderful experience on your next visit.
Should you require any further assistance, please do not hesitate to reach out to us directly.
Warm Regards,
Ranim Ben Romdhane
General Manager
The Singapore Edition gets it so right!
I stayed here for 5 nights and absolutely loved it. The hotel is so beautifully appointed. From the lush green lobby with the pink bar, to the minimalist, chic rooms everything is perfectly designed and maintains a hip yet elegant vibe without being stuffy.
The location was extremely convenient, just off Orchard Road, and about a 5 min walk to Orchard station. It was also the perfect place to come home to after a hectic day outside - as soon as you step in you’re greeted with their signature scent, and the whole place makes you feel really zen and relaxed.
I tried pretty much all the amenities the hotel had to offer: Spa, pool, Punch room Bar etc and everything was lovely. But the real standout to me was the service and attention to detail. The guest experience team was so helpful and proactive and I really appreciated the attention to detail. I had a minor issue with my room and they handled it so smoothly and professionally I was very impressed.
Also want to say thank you to Zion, Su and Alyssa at the lobby bar who made my last evening super fun by paying special attention to me and helping me get the perfect photo!
Dear hemani_naran,
Thank you for choosing The Singapore EDITION for your recent stay in Singapore. We are absolutely thrilled that your stay has been nothing short of exceptional.
At The Singapore EDITION, we strive to provide exceptional service and create memorable experiences for all our guests, and it is heartwarming to know that we have succeeded in this regard. Your thoughtful compliments for the hotel's design, the spa, pool and Punch Room are cherished. Additionally, ensuring a smooth and professional resolution to any issues that arise is a priority for us, and we are grateful for your acknowledgement of our attention to detail.
Furthermore, we are thrilled to hear that Zion, Su, and Alyssa contributed to making your evening memorable. They embody our commitment to personalized service, and your recognition is a testament to their dedication. We are humbled by your kind words, and they serve as a great source of inspiration for our team.
Thank you once again for choosing our hotel, your support is invaluable to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm Regards,
Ranim Ben Romdhane
General Manager
