Worst staff I ever seen the securities there have such a bad attitude all I asked was where’s the smoking corner and they just told me upstairs and how would I know where is that and they just walk off scolding me stupid in their own language like I wouldn’t understand?? And the event foyer was so hot today All my guest were sweating and complaining how hot it was do your engineers not maintain the air-conditional or are they broken down
Dear I9810CXalexl,
Thank you for sharing your feedback with us.We would like to express our sincere apologies for the unfortunate experience you have encountered during your recent visit. Our guests’ satisfaction is of the utmost importance to us, and we deeply regret that we did not meet your expectations.
Your feedback will be personally reviewed, and we have taken immediate action to address the areas of concern that you had raised. We truly value your patronage and would love to have the opportunity to provide you with a wonderful experience on your next visit.
Should you require any further assistance, please do not hesitate to reach out to us directly.
Warm Regards,
Ranim Ben Romdhane
General Manager
The Singapore Edition gets it so right!
I stayed here for 5 nights and absolutely loved it. The hotel is so beautifully appointed. From the lush green lobby with the pink bar, to the minimalist, chic rooms everything is perfectly designed and maintains a hip yet elegant vibe without being stuffy.
The location was extremely convenient, just off Orchard Road, and about a 5 min walk to Orchard station. It was also the perfect place to come home to after a hectic day outside - as soon as you step in you’re greeted with their signature scent, and the whole place makes you feel really zen and relaxed.
I tried pretty much all the amenities the hotel had to offer: Spa, pool, Punch room Bar etc and everything was lovely. But the real standout to me was the service and attention to detail. The guest experience team was so helpful and proactive and I really appreciated the attention to detail. I had a minor issue with my room and they handled it so smoothly and professionally I was very impressed.
Also want to say thank you to Zion, Su and Alyssa at the lobby bar who made my last evening super fun by paying special attention to me and helping me get the perfect photo!
Dear hemani_naran,
Thank you for choosing The Singapore EDITION for your recent stay in Singapore. We are absolutely thrilled that your stay has been nothing short of exceptional.
At The Singapore EDITION, we strive to provide exceptional service and create memorable experiences for all our guests, and it is heartwarming to know that we have succeeded in this regard. Your thoughtful compliments for the hotel's design, the spa, pool and Punch Room are cherished. Additionally, ensuring a smooth and professional resolution to any issues that arise is a priority for us, and we are grateful for your acknowledgement of our attention to detail.
Furthermore, we are thrilled to hear that Zion, Su, and Alyssa contributed to making your evening memorable. They embody our commitment to personalized service, and your recognition is a testament to their dedication. We are humbled by your kind words, and they serve as a great source of inspiration for our team.
Thank you once again for choosing our hotel, your support is invaluable to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm Regards,
Ranim Ben Romdhane
General Manager
I went for the Josh Niland's fish butchery 101, but stayed for Adriana and Julius 's hospitality. The edition hotel is a beautiful space tho hard to get to. Julius' espresso martinis are a work of art! The food is amazing so are the drinks! You have got to try to for yourself.
Dear chuamelissa,
Thank you for choosing to join us at the FYSH at EDITION for Chef Josh Niland's master class. We are delighted to learn that you had thoroughly enjoyed the experience, in particular Julius' perfectly crafted espresso martini.
At FYSH at EDITION, we believe that good food and beverage are not just about taste but also about creating a delightful and immersive culinary journey for our guests. Showcasing the creativity and skill of our talented team, especially Adriana and Julius, who are dedicated to ensuring that every guest leaves with a satisfied palate.
Thank you for taking the time to share your experience, we value your patronage and we look forward to welcoming you back to The Singapore EDITION.
Warm Regards,
Ranim Ben Romdhane
General Manager
Went to have lunch at the roof and the service was amazing. was really wel taken care by Sazali. I have to admit that he really pays attention to detail and was friendly and hospitable. The food was also amazing which made the whole experience a great one.
Dear montyzzz,
I am delighted to hear that you had a memorable dining experience with us at The Roof. It truly warms our hearts to learn that Sazali was exceptional in ensuring that your experience is personalized through his attention to details. Additionally, we are thrilled that you enjoyed the delectable culinary offerings as well. We will be sure to pass on your kind compliments to him and the rest of the team.
Thank you for choosing The Roof and for taking the time to share your experience. We look forward to your next visit with us.
Warm Regards,
Ranim Ben Romdhane
General Manager
We had an amazing stay at The Singapore Edition. Amenities are great, hotel is really new and fittings are aesthetically pleasing. We only managed to get a name- Natasha Jia Yi who went above and beyond to ensure that our needs are met. However, we’d like to highlight that all staff at the property are warm, friendly and always happy to help. These small interactions made our stay a truly enjoyable experience.
Dear birdyrach,
Thank you for choosing The Singapore EDITION for your recent stay and we are absolutely thrilled to learn that you had a wonderful experience. We are heartened to know that our impassioned employees and especially Natasha, have gone above and beyond in making your experience delightful. Her warm and gracious dedication to personalized service is testament to our commitment in creating lasting memories. Your kind compliments are truly motivational and we will be sure to share them with our team.
Your support is invaluable to us and we eagerly anticipate the opportunity to welcome you back for another memorable stay.
Warm Regards,
Ranim Ben Romdhane
General Manager
