Booked a staycation to celebrate a special occasion and chose Artyzen because it was pet-friendly. However, the only pet-friendly areas are just the lifts, the room you're staying in and the outdoor dining area of their Cafe Quenino. The rest are off limits to your pet.

When i arrived to check in, the staff at first told me she couldn't find my reservation, subsequently she told me the room was not ready after i showed her my booking confirmation. She then told me they would need another 10 mins and told me to wait outside at the outdoor dining area of their Cafe Quenino. 10 mins turned into 40 mins, it was hot and humid, plus there was a construction going on right beside the property so it was extremely noisy.

There was no apology and not even a single drop of water was offered. i then told them to cancel the booking, it was not worth paying >$800/night for a hotel that has absolutely no service to speak of. I don't even know how they can be a 5-star hotel. Before i left, i asked them to send an email to confirm the cancellation of the booking, and it's been days now, still no email. Artyzen spoilt my celebration, wasted my leave and time. Don't bother to waste money on this place.

This new hotel at the top of Orchard Road is simply outstanding! It has been thoughtfully designed with attention to detail. Large rooms with high ceilings, contemporary quality interiors providing an oasis amidst the busy densely populated surroundings. The value for money factor could not be beaten!
Our positive experience began with excellent communication from the hotel during our online booking. Questions were promptly answered clearly and concisely; always a good sign of a well run establishment. We arrived very early, tired and scratchy but the night manager Abigail kindly stayed on well after her duty finished to sort out our room and settle us in- greatly appreciated!
We are both very lite sleepers- the rooms are extremely quiet, spacious and well appointed. Dyson hair dryer, Beo speaker, and the amazing Fellow jugs among the ammenities provided. The bathrooms were well appointed. The black surfaces everywhere are not a personal preference but a small negative in our view.
The service from all of the hotel staff was exceptional. The "breakfast ladies" were particularly helpful and friendly- they didn't have name badges so I cannot mention their names. Tom Wang, one of the managers was especially helpful. Unlike another reviewer, we loved the complimentary big Merc to drive us around Singapore and never had to wait more than a few minutes for it to be available. This is a fabulous feature of a stay at the Artyzen.
The Artyzen is our new home in Singapore and we cannot wait to return. A stunning contemporary space of exceptional quality and outstanding service! Well done team Artyzen!

As someone who appreciates artfully curated spaces, I have to applaud the hotel mgt. for creating a space with top-notch contemporary elegance infused with the vibrancy and lush of Singapore. It's a beautifully designed space. Great downtown eastern views from the rooftop infinity pool and the rooms are modern with automated fuxtures, extremely clean, and sleep quality is a 10/10.

The hotel is located in a quiet, upscale area but is still very accessible straddling the famous Orchard area, the beautiful botanical gardens, and a neighbourhood of diplomatic missions. The location is perfect if the noise and bustle are not your thing.

Service all around and from pretty much every staff member encountered has all the trappings that you would expect from a 5 star hotel -very attentive and responsive. I forget the name of both night attendants but want to give them a special shout-out for excellent and detailed service. I arrived very late on my check-in day and was very irritable from a long journey, my check in attendant remained so professional despite my annoyance at some glitches with the booking where the system did not honor a package deal which I had booked ( package included breakfast but was not reflected in the booking).

Now to my gripes:

1. It's a new hotel, but they need to pay close attention to the bathroom. The drainage was so loud every time I turned on the faucet. Additionally, the hot water in the shower quickly lost its high heat ( some like the heat). Finally, for a new hotel, the shower stall is ageing poorly. The tiles look older than they should.

2. The reason I dropped a star is the so-called complimentary car service, where guests can 'grab' a complimentary mercedes drive to destinations within 1.5 miles. I have used the word 'grab' because the system works like a luck of the draw. Every time I asked to use the driver, he was not available. I'm ok with that. However, what I found inconsistent is that first, I was not informed of the service during check-in, secondly, at my first attempt to 'grab' the driver who was in full sight, sitting behind the wheel, and 'waiting', I was informed that other guests had 'grabbed' him, the guests were nowhere in sight. When I enquired further, I was informed that the guests were still having drinks! Obviously, this is not a grab service because the next day when the driver was off to lunch, no 'waiting' courtesy was extended to me after
he returned, despite me asking for the service upon his return. It didn't sit well with me, I just hope that all guests are being treated the same here.

Overall, I had a great stay here and recommend the hotel to the discerning traveller.