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Drurolnz
Wellington, New Zealand

The New Best in Singapore!

5.0 of 5 bubblesReviewed 7 Jun 2024
This new hotel at the top of Orchard Road is simply outstanding! It has been thoughtfully designed with attention to detail. Large rooms with high ceilings, contemporary quality interiors providing an oasis amidst the busy densely populated surroundings. The value for money factor could not be beaten!
Our positive experience began with excellent communication from the hotel during our online booking. Questions were promptly answered clearly and concisely; always a good sign of a well run establishment. We arrived very early, tired and scratchy but the night manager Abigail kindly stayed on well after her duty finished to sort out our room and settle us in- greatly appreciated!
We are both very lite sleepers- the rooms are extremely quiet, spacious and well appointed. Dyson hair dryer, Beo speaker, and the amazing Fellow jugs among the ammenities provided. The bathrooms were well appointed. The black surfaces everywhere are not a personal preference but a small negative in our view.
The service from all of the hotel staff was exceptional. The "breakfast ladies" were particularly helpful and friendly- they didn't have name badges so I cannot mention their names. Tom Wang, one of the managers was especially helpful. Unlike another reviewer, we loved the complimentary big Merc to drive us around Singapore and never had to wait more than a few minutes for it to be available. This is a fabulous feature of a stay at the Artyzen.
The Artyzen is our new home in Singapore and we cannot wait to return. A stunning contemporary space of exceptional quality and outstanding service! Well done team Artyzen!
Date of stay: May 2024
Room Tip: Don't book anywhere else!
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Artyzen Singapore, Owner at Artyzen Singapore, responded to this review
Responded 9 Jun 2024
Dear Durolnz,

Thank you for reviewing your recent stay with us.

It brings us smiles to know that many members of our team have contributed to a positive and memorable stay experience for you. It is through their dedication to put our guests first, that we hope to make a meaningful impact prior to and during your stay. We will be passing on your compliments to them which mean the world to us. We hope to welcome you back when your travels bring you back to Singapore next.

Sincerely,

Gregoire de Drouas
Director of Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 30 reviews
Reviewed 2 June 2024 via mobile

As someone who appreciates artfully curated spaces, I have to applaud the hotel mgt. for creating a space with top-notch contemporary elegance infused with the vibrancy and lush of Singapore. It's a beautifully designed space. Great downtown eastern views from the rooftop infinity pool and the rooms are modern with automated fuxtures, extremely clean, and sleep quality is a 10/10.

The hotel is located in a quiet, upscale area but is still very accessible straddling the famous Orchard area, the beautiful botanical gardens, and a neighbourhood of diplomatic missions. The location is perfect if the noise and bustle are not your thing.

Service all around and from pretty much every staff member encountered has all the trappings that you would expect from a 5 star hotel -very attentive and responsive. I forget the name of both night attendants but want to give them a special shout-out for excellent and detailed service. I arrived very late on my check-in day and was very irritable from a long journey, my check in attendant remained so professional despite my annoyance at some glitches with the booking where the system did not honor a package deal which I had booked ( package included breakfast but was not reflected in the booking).

Now to my gripes:

1. It's a new hotel, but they need to pay close attention to the bathroom. The drainage was so loud every time I turned on the faucet. Additionally, the hot water in the shower quickly lost its high heat ( some like the heat). Finally, for a new hotel, the shower stall is ageing poorly. The tiles look older than they should.

2. The reason I dropped a star is the so-called complimentary car service, where guests can 'grab' a complimentary mercedes drive to destinations within 1.5 miles. I have used the word 'grab' because the system works like a luck of the draw. Every time I asked to use the driver, he was not available. I'm ok with that. However, what I found inconsistent is that first, I was not informed of the service during check-in, secondly, at my first attempt to 'grab' the driver who was in full sight, sitting behind the wheel, and 'waiting', I was informed that other guests had 'grabbed' him, the guests were nowhere in sight. When I enquired further, I was informed that the guests were still having drinks! Obviously, this is not a grab service because the next day when the driver was off to lunch, no 'waiting' courtesy was extended to me after
he returned, despite me asking for the service upon his return. It didn't sit well with me, I just hope that all guests are being treated the same here.

Overall, I had a great stay here and recommend the hotel to the discerning traveller.

Room tip: I'll skip the fickleness of the complimentary car service - no reservation - rather a grab on the fly system. It can be a frustrating and logistic disappointment.
Date of stay: June 2024
Trip type: Travelled solo
Thank 246jayh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artyzen Singapore, Owner at Artyzen Singapore, responded to this reviewResponded 9 June 2024


Dear 246jayh,

Thank you for reviewing your recent stay with us. We are delighted to receive your compliments regarding the parts of your stay that positively impacted you the most. We also appreciate the time you have taken to share with us the aspects that require our attention, particularly with the bathroom and courtesy car experiences.

Rest assured that we will review the room you occupied to ensure that the bathroom meets our cleanliness and maintenance standards. Regarding the courtesy car service, please accept our apologies that it did not achieve a positive and seamless outcome as intended. The service is indeed on a first-come, first-served basis. We have taken this feedback into consideration to better communicate this to all guests and to ensure there is no hold-up of the service from other parties.

We sincerely appreciate your open review, which showcases the many positive elements our guests should expect when staying with us, and also allows us to improve in the areas you mentioned. We hope to welcome you back during your next visit as your choice of residence. Please do not hesitate to reach out to any of us directly should you require any further assistance.

Sincerely,

Gregoire de Drouas
Director of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

Stunninghotel, the decor was super cool! Rooftop pool and bar amazing!
Linda at the breakfast restaurant was absolutely lovely, helpful and professional.
My husband and I went with our 2 sons and their partners and we had a wonderful stay, would go back in a heartbeat

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jess F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artyzen Singapore, Owner at Artyzen Singapore, responded to this reviewResponded 19 May 2024


Dear jessfR5252XN,

Thank you for your glowing review of your stay. We are delighted that you were touched by the service of Linda and our Food & Beverage team. It is wonderful to know that you had a splendid time and enjoyed our rooftop bar and swimming pool. We look forward to welcoming you back soon.

Sincerely,

Gregoire de Drouas
Director of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024

I've had various accommodation experiences ranging from 3-star to 5-star hotels due to frequent business trips to Singapore, And recently, I had the most satisfying stay ever. As soon as you're drawn in by its perfect exterior, you'll completely fall in love with the Peranakan-inspired interior. Moreover, the staff is extremely friendly. With its high ceilings, you won't feel cramped, and the various plants scattered around give you a feeling of being in nature, though it might be challenging for the hotel to maintain, as a guest, it feels like experiencing nature firsthand. The room layout is well thought out, and having a separate door between the bedroom and the hallway is perfect for those who value privacy. You must visit the swimming pool. One end of the pool juts outwards, and the floor is made of glass, providing a thrilling experience. And! You can also arrange for a one-way drop-off in a Mercedes S-Class. Be sure to check that out.

Room tip: You can also arrange for a one-way drop-off in a Mercedes S-Class. Be sure to check that out.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nomad42319456924
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artyzen Singapore, Owner at Artyzen Singapore, responded to this reviewResponded 1 May 2024


Dear Nomad42319456924,

Thank you very much for taking the time to leave such a detailed review. Your insights are not only meaningful to us but also invaluable for future guests considering a stay with us. Your comments which highlight the various positive aspects of our hotel, mean the world to us. They acknowledge the hard work and dedication of everyone involved, from our designers to our hotel colleagues, who strive for excellence day in and day out.

Thank you once again for your support and we hope to have the pleasure of welcoming you back during your next visit to Singapore.

Sincerely,

Gregoire de Drouas
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

Amazing hotel, the design and all the details. The rooms are very nice and beautiful and it is very nice with a balcony. The rooftop pool is fantastic, beautiful views. We had breakfast and it was delicious. The service is very good and the staff very helpful and kind.

Date of stay: March 2024
Trip type: Travelled with family
Thank Sherpa40583808931
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artyzen Singapore, Owner at Artyzen Singapore, responded to this reviewResponded 1 May 2024

Dear Sherpa40583808931,


Thank you very much for your kind words. we are delighted that you enjoyed every aspect of your stay and had a positive memory of interacting with our team.

We look forward to welcoming you back on your next visit to Singapore.

Sincerely,

Gregoire de Drouas
Director of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2024

love the design, the room very nice and comfy, all with high quality, very attractive, and the shuttle with S450 its amazing, the staff was very friendly i was help by Muhammad syafiq in reception and give us memorable stay, thank you will be back this summer

Date of stay: December 2023
Trip type: Travelled with family
Thank 596dwip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artyzen Singapore, Owner at Artyzen Singapore, responded to this reviewResponded 31 March 2024

Dear 596dwip,

Thank you for your positive review. We are delighted to hear that you loved the design of our hotel and room amenities. It's wonderful to know that you enjoyed our courtesy car service in the luxurious S450eL, and we're delighted that Syafiq from our Guest Services team provided you with friendly and memorable service.

We appreciate your kind words and look forward to welcoming you back for another fantastic stay this summer.

Sincerely,

Gregoire de Drouas
Director of Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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