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Ray K

Extremely warm and helpful front desk

5.0 of 5 bubblesReviewed 4 weeks ago
We were greeted and attended with a warm welcome and requests were met immediately. Izhar was very helpful and attentive. He assisted us with the very much needed late check-out as our flight out of Singapore is in the evening. Thank you Mondrian!
Date of stay: September 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Z Seet, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this review
Responded 4 weeks ago
Dear raykL7198CX,

Thank you so much for your wonderful review!

We are thrilled to hear that you had such a warm and positive experience at our front desk. Izhar will be delighted to know that his attentiveness and assistance made a difference to your stay, especially with arranging your late check-out.

We are always here to make your stay as comfortable as possible, and we look forward to welcoming you back to Mondrian in the future! Safe travels!

Warm Regards
Z Seet
Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 September 2024 via mobile

Excellent newly opened hotel in a buzzy area of the city, close to Maxwell station and bus stops.
A few amenities missing from the room like body lotion, shaver and vanity kit which are available on request but annoying they aren't in the room. Gym is tiny and could do with some more equipment.
Reception is on level 3 so 2 lifts are needed to get to the rooms so can be a wait.
Rooftop pool is the star

Room tip: Walk to great restaurants, bars and cafes
Date of stay: September 2024
Trip type: Travelled with friends
Thank Bebserb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Z Seet, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this reviewResponded 4 weeks ago

Dear Bebserb,

Thank you for sharing your feedback!

We are glad to hear you enjoyed our prime location and the vibrant atmosphere around the hotel.

We appreciate your understanding regarding the availability of certain amenities upon request, and we will take note of your comments to improve the guest experience. As for the gym, we will consider your suggestion for adding more equipment.

We are delighted that the rooftop pool stood out as a highlight for you! We hope to welcome you back again soon for another enjoyable stay.

Warm Regards
Z Seet
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2024

We had such a wonderful stay at Mondrian. The room and facilities were fantastic, and we were pleasantly surprised with a birthday room upgrade—thank you to the team for that! The staff were incredibly friendly and attentive. We would love to come back again!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachael L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mondrian Singapore, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this reviewResponded 8 September 2024

Dear B2967THrachaell,

Thank you so much for your lovely review! We're thrilled to hear that you had a wonderful stay at Mondrian Singapore Duxton and enjoyed the room and facilities. It’s fantastic that our team could surprise you with a birthday upgrade—it’s always a pleasure to make special occasions even more memorable! We’re also happy to know our staff made a positive impression with their friendliness and attentiveness. We can’t wait to welcome you back for another amazing stay!

Best Regards,
Mohd Izhar /Assistant Front Office Manager

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Reviewed 7 September 2024 via mobile

Great experience, i want to say thanks to all the reservation team, specially Izhar for making it possible.
My stay-cation was a success, i really enjoyed the stay at the hotel (swimming pool, restaurant, room), the experience was incredible.
The team working at the hotel seems very attentive and able to solve any special needs (I forgot my charger and they facilitate us one during our stay), everyone concerned about safety and cleaning standards required nowadays.
The room was super quiet and well ventilated, the bathroom was luxurious. The bed was more than comfortable,
The hotel is connected to everywhere by walking-distance. Easy access to bus stops, MRT, car, bicycle. A lot of attractions and places to visit around the area.
Thanks again for your big efforts,

Date of stay: September 2024
Trip type: Travelled solo
Thank Naim O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mondrian Singapore, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this reviewResponded 8 September 2024

Dear Naim O,

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a great stay-cation and that the team, could make your experience memorable. It's fantastic to know you enjoyed all the hotel amenities, from the swimming pool to the restaurant and room, and that our team was attentive to your needs, like providing a charger when needed.

We’re also glad you felt safe with our high cleaning standards and that the room exceeded your expectations in comfort and luxury. Our location is indeed very convenient, and we’re happy you made the most of it!

Thank you again for your kind words, and we look forward to welcoming you back soon!

Best Regards,
Mohd Izhar/Assistant Front Office Manager

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Reviewed 7 September 2024

Such a wonderful experience! A delightful funky boutique hotel in a fabulous area. Away from the hustle and bustle, sitting amongst heritage Chinatown buildings. So many great restaurants and bars nearby or close to the hawker market for cheap eats. MRT just a few minutes walk away. Lovely rooms beautifully appointed, comfy beds and we had fantastic views! Breakfast was really nice too. The staff were exceptional, friendly and welcoming. Special mention to Suzanna and Jay. We would definitely recommend and can’t wait to stay again.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Debbie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mondrian Singapore, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this reviewResponded 8 September 2024

Dear Global09184267500,

Thank you for your lovely review! We’re thrilled to hear you had such a wonderful experience at Mondrian Singapore Duxton and enjoyed the charm of our location in Chinatown. It’s great that you had the chance to explore the nearby restaurants, bars, and the hawker market, as well as take advantage of the easy access to the MRT.

We’re so pleased that you loved the beautifully appointed rooms, comfy beds, and fantastic views! Your kind words about our breakfast and exceptional staff, especially Suzanna and Jay, mean a lot to us.

Thank you for the recommendation, and we can’t wait to welcome you back for another fantastic stay!

Best Regards,
Mohd Izhar/Assistant Front Office Manager

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Reviewed 7 September 2024 via mobile

Stayed for 3 nights and thoroughly enjoyed our stay. The staff were friendly especially Jay who went out of his way to make sure we had a great time. The breakfast, pool and location were very good. Being close to Chinatown there was a multitude of food choices ranging from the markets to restaurants. The MRT is close by making it easy and inexpensive to get around. Next time in Singapore I’d definitely stay here.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Glen_Whitley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mondrian Singapore, Guest Services / Front Office at Mondrian Singapore Duxton, responded to this reviewResponded 8 September 2024

Dear Glen_Whitley,

Thank you for your wonderful review! We're delighted to hear that you thoroughly enjoyed your 3-night stay with us. It’s great to know that Jay and the rest of our team helped make your experience memorable. We're glad you enjoyed the breakfast, pool, and our convenient location near Chinatown with its fantastic food options.

The proximity to the MRT is indeed a huge plus for getting around easily, and we’re thrilled to hear you’d choose to stay with us again on your next trip to Singapore. We can’t wait to welcome you back!

Best Regards
Mohd Izhar/Assistant Front Office Manager

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