My family stayed at MBS for an upmarket change during the school holidays. My kids got one room (upgraded) with a Level 30 view of the Gardens. Largest hotel room foyer they have ever had, plus they had a balcony! Wife and I got a Level 26 view of the Bay because we did not want to wait for a possible upgrade.

The MBS experience really is decadent. We are used to a lower budget range so this was completely different. The rooms are notably more spacious, the views are lovely and the in-room dining (there was no restaurant dining due to Phase 2 Heightened Alert measures) was really delicious.

Our package gave us 240 Sands Rewards Dollars (two rooms for two nights) so we even got some shopping in. The kids loved that!

And of course, the view from the Infinity Pool gives one a very unique perspective of Singapore. Thankfully, due to capacity restrictions, it was not too crowded.

Even durong COVID-19 there is still lots to do at MBS besides chilling in the room: the casino, loads of shops, the Art Science Museum, their Sustainability & Art tour, Gardens by the Bay across the road...

It was only three days and two nights but it was action-packed!

Oh, and the service staff we met were all very friendly. Good service!

Would like to thank lifeguard Ryan for his good service to take nice photos for me during my swim at infinity pool on 14/6/21. Photos captured good memories of my staycation at MBS. He was very friendly too. Made me feel at home and happy. Would also like to thank lifeguard Kevin. He was very friendly too and came to greet me at pool on 13/6/21. It make me feel welcome and enjoyable at pool. Keep up your good work Ryan & Kevin!
Looking forward to my next staycation at MBS.

Had a horrible experience during my 3d2n stay. No issues with staff at concierge but MBS seriously needs to review the Safe Distancing Ambassadors they hire. Was looking forward to properly spend my birthday but it was completely ruined and to add on my partner and my mood were destroyed. It was also my first experience at MBS and probably my last.

Checked it at noon and was able to head up to our room. After settling down we decided to head out to get a late lunch, where we came back at about 3pm. Decided to go out for a stroll and we came back at about dinner time with our food which were still warm at about 8pm only to have a SDA tell me my name wasn’t in the system which was ridiculous as otherwise why would the concierge let us check in and how was I able to head up to the room prior? Ended up having to wait until they changed shift at 10pm - and I only had my dinner then.

Next day, same thing happened. Went out at around the same timing at 3pm and came back at 6pm with dinner. Different SDA and also wouldn’t let me up to my room. Told me my name wasn’t in the system again. Was so pissed off I even showed him my identification and he told me that I looked different as I was wearing make up. What did he wanted me to do???? Extremely ridics as if my name wasn’t in the system, why did some SDA let me up and some didn’t???? I was able to still stay over on the first night and the second day my name isn’t in the system again????

Seriously MBS, pull yourself together and do proper interviews with your potential candidates before letting them be the forefront facing customers and then giving disgusting attitudes when they are also supposed to be Customer Service Officers. Just because I put on mid to heavy makeup as I wanted to take photos since it’s my birthday, I am suddenly unrecognisable from my identification? To the point where they had to request to see my Singpass and Driver’s License???? What authority do they have and this is clearly invading my privacy according to PDPA Act.

Had to consume COLD dinners for both nights that I stayed there just because my name “wasn’t in their system”. Really horrid experience. We were also supposed to catch the sunset at the infinity pool as we booked the 645-8pm time slot and ended up only being able to be at our stipulated time at 730!?!!!!???? Am still really angry and disappointed.

Advice to other potential guests: Just head to other 5 stars hotel if you can. Probably have better service and prices. Cant believe I paid so much for such a disappointing experience I actually cried on the second night as I have never felt so wronged and embarrassed before.