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Sasha DE
Singapore River, Singapore

Excellent services and prompt at providing assistance

5.0 of 5 bubblesReviewed 11 Aug 2024
Sofia, Thava, Sutha and Glenn are all prompt in providing help and assistance. During meal services, they were attentive at providing what we had requested. Despite the large number of diners, they were able to provide thoughtful care and consideration during our dining experience . Thank you so much for your kind assistance. We will be back!
Date of stay: August 2024
Trip type: Travelled with family
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Reviewed 11 August 2024

amazing room, breakfast, and service. Staffs are very friendly. Good selection for breakfast and the staff brewed a cup of coffee for me. Internet is very nice. Location is very accessible. Couldnt ask for a better place. Staying here again next time

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reyner B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2024

This was my first experience staying in a hotel in Singapore. My trip was an office job with other friends. Mercure hotel provides quite good service, very friendly service, clean room condition with complete facilities, friendly and good housekeeping.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Memet K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2024

We super love our stay! Room is always clean & comfy. Staying at Mercure Hotel on Stevens is highly recommended. Staffs are very helpful. Always look for Saran Raj, he is very kind to help with all of our concerns. We'll definitely go back! Thank you!

Room tip: Look for Saran Raj, he is very professional to help.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Just K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Mercure Singapore On Stevens, responded to this reviewResponded 4 August 2024

Dear Just K,

Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at Mercure Singapore on Stevens and found our staff, especially Saran Raj, to be very helpful. It is our top priority to ensure a clean and comfortable environment for all our guests. We look forward to welcoming you back on your next visit.

Sincerely,

Piotr Kupiec
General Manager

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Reviewed 30 July 2024 via mobile

The hotel is exceptionally clean and offers excellent facilities. Its proximity to the subway makes getting around the city incredibly convenient.

The highlight of my stay was the incredible staff. Thava, Ash, and Sofia were particularly outstanding. They were incredibly friendly and welcoming, always ready to assist with a smile. Their warm hospitality truly made my stay memorable.

Date of stay: June 2024
Trip type: Travelled on business
Thank Basakulk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Mercure Singapore On Stevens, responded to this reviewResponded 4 August 2024

Dear Basak,

Thank you for your kind words about our clean and cosy hotel, as well as our friendly staff. We are delighted to hear that you found our facilities excellent and our location convenient. It is wonderful to know that Thava, Ash, and Sofia provided outstanding service and made your stay memorable with their warm hospitality. We will make sure to share your feedback with them.

Sincerely,

Piotr Kupiec
General Manager

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Reviewed 27 July 2024 via mobile

Good Hotel on a quiet street yet good connectivity with the main attractions. The food was good. Breakfast had a nice spread of options. 7 Eleven store in the same building which adds to a great convenience. The room size was small. I recommend having your rooms close to the elevators, otherwise you will end up walking on a long endless corridor. The elevators had long waiting queues. I would definitely stay a second time here.

Room tip: Take room closer to the elevator to avoid a long corridor walk
Date of stay: July 2024
Trip type: Travelled on business
1  Thank sapan0508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Mercure Singapore On Stevens, responded to this reviewResponded 4 August 2024

Dear sapan0508,

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel's convenient location, good food, and the amenities nearby. We appreciate your recommendation about room location and will take this into consideration for future improvements. Our team is committed to providing a comfortable stay for all our guests, and we are glad to know that you would choose to stay with us again. We look forward to welcoming you back for another pleasant experience.

Sincerely,

Piotr Kupiec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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