We stayed twice in July and had a lovely time. Connecting rooms the first time and a suite the second time. Kids loved the pool, wife loved the air conditioning, and I loved the buffet breakfast. One of the reasons we chose this hotel was the washer and dryer laundry facilities which we used 3 times. $10 per wash, $10 per dry. My compliments to Ane who was able to help me get change when the coin machine ran out. Laundry area is often busy, best time to do laundry is between midnight and 5am. There was a mixup with the room at first and they provided welcome drinks to compensate. We were able to redeem for the drinks anytime during our stay. Nice touch. The in room safe was useful for valuables and we also appreciated having toothpaste provided. Oddly, we had to request towels a few times because they would often provide 2 towels even though there were 4 of us. When we had the suite, the shower didn’t drain properly but this was promptly fixed after we notified the front desk. We enjoyed the bar in the lobby as the bartender was both friendly and capable. There were mixups a few times at the breakfast, where almost every day they would say breakfast was not included in our rate even though it was. Just short of me having to show proof, they ushered us in and told us to go ahead while they checked. Something must have gone right because during our second stay, they simply welcomed us in with a smile. The food was absolutely delicious every morning and they offered so much choice in terms of international cuisine. I did, however, notice moldy pastries on more than one day. Coffee machine worked perfectly and takeaway cups were a definite plus. Bouncy castle on the weekends was fun for the little ones. We appreciated the assistance with calling a taxi several times from the front desk. Check in process was lengthy and my impression is that the employees are constantly in problem solving mode, but they are always calm and never flustered. My compliments to Thava from the 2nd floor lounge. He is certainly the host with the most. We enjoyed the daily evening reception there as it was a quiet space amid the hustle and bustle of common areas. We could have done without the perfume just outside the elevators on the 2nd floor. There is a 7-11 downstairs just to the right of the front door which was a lifesaver. We were there almost everyday, buying out their sandwiches and onigiri. Super convenient as well was the fact that they sell SIM cards, which were easy to purchase and set up. We noted several events and a couple weddings during our stay, this hotel seems to be very popular. They validated parking with no issues as well. Beds were extremely comfortable and we loved the true blackout curtains. Room service took about 45 minutes late at night but food was delicious. Another reason to stay here is the free shuttle to Orchard and Stevens MRT station. Shuttle schedule is a guideline and the shuttle is first come first serve but we always found seats. Can’t say the same for others! Highly recommend this hotel!