Staff at the reception, Syazwan Shahrom and Syahidah, left a good impression on us. They were patient, cheerful, and calm handling our enquiry and requests, even on a busy day where other customers awaited their turn. We want to say "Thank You", and wish them well in their career in the hospitality industry.
Would love to say 2 of the staff at oceanview by the name of salamat and faizal or faisal was extra nice and caring. They gave us directions to places and we wanted to go via buses and the train. Because we were on a tight budget travel. And we didnt want to cab everywhere. They even shared stories of singapore and even told us where to get cheap food or even the nearest shopping center to go shopping and all. Would definitely come back to oceanview because of this 2 guys really cool people. Good job frangrance you need more people like them.
Very inexpensive hotel. I found the reason when I got into the room: No closet, no clothes hanger, no fridge, no hand towel, shower head on the toilet wall, thin wall, crying girls in the evening :-(.
But, silent after midnight, and convenience store (7d/w, 24h/d) and delicious restaurants are just beyond the corner :-).
The twin sharing room (Rm 407) has no windows. The previous room assigned (501) has a windiw but was next to the generator/engine room. The light between the beds were out-of-order and maintenance took 5 days to replace the bulb and that was after I informed the reception 3 times.
The toilet seat does not fit the seat. Generally, Reception and Housekeeping staff are courteous, friendly and helpful with the exception of a Malay lady who was on duty at the Reception on the morning of Sat 11 June, she behaves and looks like she is attending a wake.
Two items in excellent working condition are the shower head and aircon.
Small clean rooms - paid extra for a window but it was worth it.
Because of the size you don't get everything you hope for (no wardrobe or fridge)
The rather compact bathroom is set up like a wet-room but not done properly, not only is the floor not sloped t assist draining but the drain itself is not sunk into the floor.
This meant that we (my wife and I) went through many towels as we were having to dry the floor twice a day when we were finished,
Staff were more than helpful when we had to report inconsiderate guests...
First someone had been smoking and it can't have just been one cigarette, the whole floor was stinking. They had even left their room door ajar and had gone out. A air cleaner was set up in the hallway and this put this right.
And then the guys in the next room talking until 2AM, We were given the same room but 2 floors up which meant more light was getting in and the layout provided a little more floor space. The between-room door had a gap underneath so any noise seems very loud.
No facilities for food but there are 3 convenience stores and 5 or 6 restaurants within 2 minutes walk.
This may sound like a bad review but we enjoyed our stay, I can't remember staying in a hotel where some other guests haven't been so loud as to be heard in our room. I guess that is the way of the world nowadays, some people think that they will be quiet so as not to disturb other guests and some people just don't care about anyone but themselves.
