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sherbet711
Singapore, Singapore

we had to stay at a nearby hotel whilst our home was being renovated.

2.0 of 5 bubblesReviewed 19 Jun 2016
The twin sharing room (Rm 407) has no windows. The previous room assigned (501) has a windiw but was next to the generator/engine room. The light between the beds were out-of-order and maintenance took 5 days to replace the bulb and that was after I informed the reception 3 times.

The toilet seat does not fit the seat. Generally, Reception and Housekeeping staff are courteous, friendly and helpful with the exception of a Malay lady who was on duty at the Reception on the morning of Sat 11 June, she behaves and looks like she is attending a wake.

Two items in excellent working condition are the shower head and aircon.
Date of stay: June 2016
Trip type: Travelled with family
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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8 - 13 of 31 reviews
Reviewed 3 February 2015

Small clean rooms - paid extra for a window but it was worth it.
Because of the size you don't get everything you hope for (no wardrobe or fridge)
The rather compact bathroom is set up like a wet-room but not done properly, not only is the floor not sloped t assist draining but the drain itself is not sunk into the floor.
This meant that we (my wife and I) went through many towels as we were having to dry the floor twice a day when we were finished,

Staff were more than helpful when we had to report inconsiderate guests...
First someone had been smoking and it can't have just been one cigarette, the whole floor was stinking. They had even left their room door ajar and had gone out. A air cleaner was set up in the hallway and this put this right.
And then the guys in the next room talking until 2AM, We were given the same room but 2 floors up which meant more light was getting in and the layout provided a little more floor space. The between-room door had a gap underneath so any noise seems very loud.

No facilities for food but there are 3 convenience stores and 5 or 6 restaurants within 2 minutes walk.

This may sound like a bad review but we enjoyed our stay, I can't remember staying in a hotel where some other guests haven't been so loud as to be heard in our room. I guess that is the way of the world nowadays, some people think that they will be quiet so as not to disturb other guests and some people just don't care about anyone but themselves.

Room tip: You don't want a room with an adjoining door into the next room, there was a gap under the door so any noise goes straight under the door... Not sure there aren't rooms with these doors.
Date of stay: January 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Dazzahh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2015

This was truly the worst hotel I have ever stayed in. The first room we were given had floor to celling black mold on every inch of the wooden door panel in the bathroom - the bathroom is the shower. You shower directly over the toilet. The staff were not polite about giving us a new room, but in the end they did. The second room had some, but less, mold. The windows don't open - the rooms smell which they try to cover with strong (horrible) fragrance sprays. Otherwise the room was incredibly dirty - stains on the sheets and the plastic (!) mattress cover, which was uncomfortable to sleep on. Our last night the breaker box in the room malfunctioned and started loudly and continuously buzzing starting at 2:00 am - the front desk said they would fix it in the morning. The $10/day wifi is incredibly show and unreliable. It's also disingenuous to call it "ocean view" when there is no view of the ocean.

Date of stay: January 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank Karinna H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Ocean View, responded to this reviewResponded 21 January 2015

I am concerned to learn about the unsatisfactory room conditions you had encountered during your stay at the hotel.

The Hotel Operations Team will look into this matter and perform a clean up of the affected rooms. They will also investigate and rectify the noise issue caused by the circuit breaker. I had also noted your feedback on the hotel's Wi-Fi connectivity.

Please accept my apology for the inconveniences caused to you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2014

Dear Fragrance West Coast n Ocean View

You wow me each time.
Stayed at either every month, at least one night. The staff are very helpful, whether they are front line or backroom people. They make the stay pleasant. My stays have always been sweet n relaxed, perhaps it is because of the friendly way I am always received when I check in. I believe first impressions count and they matter for a pleasant stay.
Keep up the good work.

Staff at Fragrance West Coast - thanks for the wonderful stays in Nov n Dec. I really had a cool experience.

Room tip: Face the road..it is more exciting.
Date of stay: December 2014
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
1  Thank Howsun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2014 via mobile

Located at Pasir Panjang road and lots of nearby eateries and near to the bus stop

Front Desk are very hospitable and very friendly

Wifi cnnection a bit slow but its ok

Rooms are small but i can say its comfortable as its very clean and well maintain

Date of stay: November 2014
Trip type: Travelled as a couple
Thank Mohamad H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2014 via mobile

I visited Singapore in December 2013 with my husband n my daughter. We actually intended to overnight in JB but since we spent so much time meetings with old friends until late night we then decided to just check in at nearby hotel we encountered after our supper. To my surprise the room was so small with 1 queen bed just less than 1ft from the walls and NO WINDOWS and yet cost us SGD168 per night! Gosh, i felt like staying in a box. If i were to compare the hotel we stayed in JB which only cost us RM138nett with spacious room, 2 super single beds, nice ocean view and came with complimentary wifi and complimentary breakfast for 2!
We are visiting Spore again next month during Christmas and yes, this fragrance hotel will definitely be out of our list of preferred hotels.

Date of stay: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank ZetyNina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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