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Reviews (799)
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Reviewed 5 December 2017 via mobile

Hotel rooms are nice and location is beautiful . 5 mins walk from novena MTR station . Staff is courteous and provide water cooler at each floor . Breakfast is good and provide number of variety . Overall nice and comfortable stay

Stayed: December 2017, travelled with family
Thank khushbu t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this reviewResponded 8 December 2017

Dear Mr. khushbu t,

Thank you first of all for staying with us in Hotel Royal. We are delighted you have enjoyed your stay with us. Thank you for your kind feedback & we will share your thoughts with our team.

Once again, thank you & we look forward to serving you again in the near future.

With Kind Regards,
Lee Chou Hock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

Good things about this hotel:-

Great location, 2 stations away from Orchard.
Within walking distance to Novena Square and Novena MRT station.
Near to hospitals and cafes, restaurants etc
Clean and value for money - large rooms
Free parking provided
Bus stop in front of hotel
Plenty of pillows & toiletries provided

Some things to improve though are the cleanliness of the hotel room carpet. During my 4 nights stay, I kept stepping on food debris which is not so cool.
Also the hotel lifts are pretty slow. Only 1 was functioning most of the time so you need to wait a bit.

Overall, if you are looking for a simple and clean hotel then you can consider this hotel. Its literally smacked in the city minus the noise of Orchard.

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Celarence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this reviewResponded 27 November 2017

Dear Ms. Celarence,

Thank you first of all for staying with us in Hotel Royal. Your feedback is highly appreciated. We will definitely share your thoughts with our team on the area for improvement.

Once again, thank you & we look forward to serving you again in the near future.

With Kind Regards,
Lee Chou Hock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

Stayed here 3 nights with my colleagues in the first time visit Singapore. The receptionist staff was unfriendly, poor breakfast, no free wifi, no comp water in room. But the housekeeping is good, room clean, and smile with us. In generally, I will choose another hotel to stay if come back to Singapore.

Stayed: September 2017, travelled with friends
Thank benewtan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this reviewResponded 21 November 2017

Dear Mr. benewtan,

Thank you first of all for staying with us in Hotel Royal.

We are doing away the bottled water in the rooms to go green. As such, we installed the water dispensers on every floor. Nevertheless, we appreciate your feedback & we will share your thoughts with our team for improvement.

Once again, thank you.

With Kind Regards,
Lee Chou Hock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

Goodwide rooms with air conditioning. Between two metrostations with acceptable walking distance. Lot of taxis available, because Newtonin road is one of the main ones in Singapore. Good servise inside.

Stayed: November 2017
Thank perttu p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this reviewResponded 21 November 2017

Dear Mr. perttu p,

Thank you first of all for staying with us in Hotel Royal. We are delighted to hear you enjoyed your stay while in Singapore. Thank you for your feedback & we will share your thought with our team.

Once again, thank you & we look forward to serving you again in the near future.

With Kind Regards,
Lee Chou Hock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

This is the worst hotel I have stayed since traveling for more than 30 years. This hotel really lack of staffing and poorly trained, not to mentioned the outdated room. Overall most staff does not seems to care about service.
Few other 3/4 star hotels nearby are much better with service, friendlier staff, efficient, better quality and value for money. Not that near to MRT per my expectation.
An old hotel that need refurbishment.
Very poor service & unfriendly staff overall.
Aircon not cold, noisy and has to change room for few times.
Called for ice due to fridge not cold and was told staff short handed and asked us to go down to the café to take ourselves.
When asked for floor mat and toilet paper and was told have to wait for 20 minutes.
Wifi quality is very poor.
Breakfast limited varieties.

Room Tip: Ask for room change right away if you encounter air-condition not very cold, noisy or not working well.
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank RC_RL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyal_Sg, General Manager at Hotel Royal Singapore, responded to this reviewResponded 20 November 2017

Dear Mr. RC_RL,

Thank you first of for staying with us in Hotel Royal. We take all feedback seriously. As such, your feedback is highly appreciated. We will definitely share your thoughts with our team for improvement.

Once again, thank you.

With Kind Regards,
Lee Chou Hock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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