Want to give a shout out to Valerie and Elaine for their excellent service during lunch today.
Their colleague Ron had served me with a cracker with dried prawn seasoning, forgetting that I had mentioned I was allergic to prawn when he took my lunch order.
When we highlighted this to Rob and asked for an antihistamine to counter the allergic effects that caused my lips to swell slightly, he brought Valerie the assistant manager who promptly suggested I visited the nearby clinic for consultation and medication at their expense. When I declined due to inconvenience, Valerie volunteered to take a queue number for me to save me from sitting in the waiting room.
Nonetheless, I decided against visiting a doctor as the symptoms had not escalated yet. Valerie was very proactive and brought over a cold tower and some ice to reduce the swelling around my lips. It helped and I managed to enjoy the rest of my lunch.
Elaine also dropped by to apologize for the mistake. We also appreciated the desserts and ice cream to celebrate my birthday.
The food is delicious and well presented. The chef has used top quality ingredients from the rice to the unagi in the unagi don, and the negitoro sushi was creatively made.
I would suggest that Mikuni has better processes, and improve server training (not just the chefs) to know what they serve, to avoid serving customers food with allergy triggers.