You get a clean and comfortable room for the price you pay. Staffs were helpful since day 1 especially Hezri and Jesse, room-service staff were attentive too. Newly renovated inside out and walking distance to NUS Kent Ridge Terminal. There are handful of food selections around the corner including a 7 Eleven. We enjoyed our long stay here.
Dear Jonathan,
Thank you for your awesome review for ibis budget - West Coast, and sharing your wonderful ibis experience with us!
We are delighted to have provided you with our high standards of housekeeping services, and signature ibis hospitality.
Our hotel has indeed just completed its refurbishment, and is now better equipped to enhance the experience of our guests!
Please come back soon!
Best Regards,
Thaddaeus
Guest Experience Executive
For a budget hotel, I think this is a good option. I had an exam scheduled at NUS, so this is very convenient for me.
The room is quite small, but it is comfortable enough. I would like to thank the receptionist for helping me find my qiblat direction to perfom my prayers. My own smartphone does not have electromagnetic sensor, and therefore the qiblat apps cannot work on my phone. But the receptionist had kindly donwloaded the qiblat app on her own phone and helped me find the direction of qiblat in my room so that I could perfom my prayers. That was very helpful and I really appreciate that.
Dear NorAfiza,
Thank you for appreciating your stay with us at Fragrance Hotel - Waterfront, as well as highlighting my colleague's great hospitality!
It has been our utmost pleasure to have provided you with a great Fragrance experience.
Please come back soon!
Best Regards,
Thaddaeus
Guest Experience Executive
Ms NISHA is very nice and professional, but the experience could be better if the room could be improved.There are weird water sound in middle of night, which is quite annoying and aloud, making it hard to sleep.
Dear Jane,
I am delighted to hear that the service of the Hotel Team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. I shall share your compliments of the mentioned staff to the Management and Team. On the other hand, we had taken note of your feedback of the room issue and will looking into resolving this matter.
Regards,
Jack Chee
Senior Customer Relations Manager
Pros:
Quiet area
Staff are friendly especially Ms. Nisha
Fast check in and check out
Clean
7/11 is very near, few walks away
In front is the bus stop
Cons:
Not too many restaurants around
Cons:
There are not too many restaurants around
Small space
No safes or cabinets
A bit pricey for a small room
Dear Vanbelz,
It is great to learn that you had been impressed with the services of the Hotel Staff, in particular Ms Nihsa.
Although there are only a couple of eateries nearby the hotel, hotel guests can enjoy a wide variety of meals comprising of Hong Kong Cuisine, Nasi Lemak (Malay rice), Indian Muslim food, Taiwanese Noodles & Sichuan food. There is also a theme bistro located at the corner of this stretch of eateries, which is a less than 5mins walk from the hotel.
Regards,
Jack Chee
Senior Customer Relations Manager
room is clean and no noise but small, Easy to get to National University Hospital and close to the restaurant to get good food..
Service assistant is very helpful and can provide prompt answer on questions about surrounding areas.
Dear Ahmad,
I am glad your stay had been positive and it had served your needs well. Yes, many travellers had chosen to stay with us, in view of its close proximity to the National University Hospital, which is located 2km away. Additionally, our hotel is also a favourite choice for those who wished to stay near the National University of Singapore. It is a short 700m walk to the entrance of the university grounds.
Regards,
Jack Chee
Senior Customer Relations Manager
