Ms NISHA is very nice and professional, but the experience could be better if the room could be improved.There are weird water sound in middle of night, which is quite annoying and aloud, making it hard to sleep.
18
31
28
16
14
NorAfiza A
Alor Setar, Kedah, MalaysiaSmall and cozy with friendly staff
Review of ibis budget Singapore West Coast
Reviewed 24 May 2019
For a budget hotel, I think this is a good option. I had an exam scheduled at NUS, so this is very convenient for me.
The room is quite small, but it is comfortable enough. I would like to thank the receptionist for helping me find my qiblat direction to perfom my prayers. My own smartphone does not have electromagnetic sensor, and therefore the qiblat apps cannot work on my phone. But the receptionist had kindly donwloaded the qiblat app on her own phone and helped me find the direction of qiblat in my room so that I could perfom my prayers. That was very helpful and I really appreciate that.
Date of stay: May 2019The room is quite small, but it is comfortable enough. I would like to thank the receptionist for helping me find my qiblat direction to perfom my prayers. My own smartphone does not have electromagnetic sensor, and therefore the qiblat apps cannot work on my phone. But the receptionist had kindly donwloaded the qiblat app on her own phone and helped me find the direction of qiblat in my room so that I could perfom my prayers. That was very helpful and I really appreciate that.
Problem with this review?
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GlobalPremiumHotels, Owner at ibis budget Singapore West Coast, responded to this review
Responded 8 Jun 2019
Dear NorAfiza,
Thank you for appreciating your stay with us at Fragrance Hotel - Waterfront, as well as highlighting my colleague's great hospitality!
It has been our utmost pleasure to have provided you with a great Fragrance experience.
Please come back soon!
Best Regards,
Thaddaeus
Guest Experience Executive
Thank you for appreciating your stay with us at Fragrance Hotel - Waterfront, as well as highlighting my colleague's great hospitality!
It has been our utmost pleasure to have provided you with a great Fragrance experience.
Please come back soon!
Best Regards,
Thaddaeus
Guest Experience Executive
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (107)
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14 - 19 of 107 reviews
Jane S
1
Date of stay: April 2019
Ask Jane S about ibis budget Singapore West Coast
Thank Jane S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at ibis budget Singapore West Coast, responded to this reviewResponded 13 May 2019
Dear Jane,
I am delighted to hear that the service of the Hotel Team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. I shall share your compliments of the mentioned staff to the Management and Team. On the other hand, we had taken note of your feedback of the room issue and will looking into resolving this matter.
Regards,
Jack Chee
Senior Customer Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vanbelz
Al Hofuf, Saudi Arabia
31
via mobile
Pros:
Quiet area
Staff are friendly especially Ms. Nisha
Fast check in and check out
Clean
7/11 is very near, few walks away
In front is the bus stop
Cons:
Not too many restaurants around
Cons:
There are not too many restaurants around
Small space
No safes or cabinets
A bit pricey for a small room
Date of stay: April 2019
Ask Vanbelz about ibis budget Singapore West Coast
Thank Vanbelz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at ibis budget Singapore West Coast, responded to this reviewResponded 13 May 2019
Dear Vanbelz,
It is great to learn that you had been impressed with the services of the Hotel Staff, in particular Ms Nihsa.
Although there are only a couple of eateries nearby the hotel, hotel guests can enjoy a wide variety of meals comprising of Hong Kong Cuisine, Nasi Lemak (Malay rice), Indian Muslim food, Taiwanese Noodles & Sichuan food. There is also a theme bistro located at the corner of this stretch of eateries, which is a less than 5mins walk from the hotel.
Regards,
Jack Chee
Senior Customer Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmad F
1
room is clean and no noise but small, Easy to get to National University Hospital and close to the restaurant to get good food..
Service assistant is very helpful and can provide prompt answer on questions about surrounding areas.
Room tip: better to have room with window.
Date of stay: April 2019
Ask Ahmad F about ibis budget Singapore West Coast
Thank Ahmad F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Guest Relations Manager at ibis budget Singapore West Coast, responded to this reviewResponded 13 May 2019
Dear Ahmad,
I am glad your stay had been positive and it had served your needs well. Yes, many travellers had chosen to stay with us, in view of its close proximity to the National University Hospital, which is located 2km away. Additionally, our hotel is also a favourite choice for those who wished to stay near the National University of Singapore. It is a short 700m walk to the entrance of the university grounds.
Regards,
Jack Chee
Senior Customer Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shaohanda
1
via mobile
I came alone in Singapore for a girl I unrequited love at my birthday. Im so sad because she didn‘t move at all. when I checked in this hotel，the really nice desk manager Ms Nisha immediately noticed that today is my birthday by my passport. She arrange a special room 404 for me which is the date and prepare a birthday gift. I feel so greatful for receiving this care and warmth in a foreign country at my birthday.I just cant help to leave this comment here to say thanks.
Date of stay: April 2019
Ask shaohanda about ibis budget Singapore West Coast
Thank shaohanda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Owner at ibis budget Singapore West Coast, responded to this reviewResponded 1 May 2019
Dear Shaohanda,
Thank you for appreciating my colleague's kind gestures, and your compliments for our hotel as well.
I hope that you have enjoyed your stay with us.
Happy Belated Birthday!
Best Regards,
Thaddaeus
Guest Experience Executive
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
xiaorou90
1
This hotel is just next to the National university singapore. I was staying in a deluxe twin bed room. The room is small but cozy. Thanks to Ms Nisha and one chinese front desk male staff for the good service.
Date of stay: March 2019
Ask xiaorou90 about ibis budget Singapore West Coast
Thank xiaorou90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalPremiumHotels, Owner at ibis budget Singapore West Coast, responded to this reviewResponded 20 April 2019
Dear Xiaorou,
Thank you for letting us know that my colleague, Nisha, has served you well.
Please come back to stay with us again!
Best Regards,
Thaddaeus
Guest Experience Executive
This response is the subjective opinion of the management representative and not of TripAdvisor LLC