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Maria Monamy
Jersey, United Kingdom

A calm Oasis

5.0 of 5 bubblesReviewed 6 Mar 2020via mobile
We stayed here from 2nd to 6th March during the virus health scare. The hotel is next to Changi Airport and the famous Jewel centre in Terminal 3. There is a transit SKytrain which you take from Terminal 1 on arrival to T3.
This was a very good base for us, for the Metro train into Singapore each day. The hotel was peaceful and calm.
It was obvious that the staff were taking safety precautions but in a quiet and calm way. During our stay we noticed it was quiet but in a good way. The staff were very friendly and helpful.
The room was very clean and a great size.
As we were suffering from Jet Lag we were left undisturbed to rest each day in our room. There was no pressure for the housekeeping etc. Each day housekeeping left bottled water and toiletries including toothbrushes and toothpaste, very useful when you are on the move.
The cafe/restaurant in the lobby area was available throughout the day which was great for when we woke up ready for breakfast at 1.30 in the afternoon.
The hotel is next door to the Jewel shopping centre which was amazing especially at 9.30 pm when they do the light show with the waterfall fountain. The whole visit was a very pleasant experience and we can recommend this hotel.

Date of stay: March 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this review
Responded 11 Mar 2020
Dear Dosrei,

Thank you so much for taking time to share such a detailed and positive review of your recent stay experience with us on TripAdvisor.

It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. The health and well being of our guests and colleagues takes top priority and we have taken a number of steps to raise awareness of the Novel Coronavirus Pneumonia with our hotel teams.

Our hotel has implemented precautionary measures in alignment to Singapore's Ministry of Health (MOH) and other relevant agencies' guidelines. They include providing hand sanitisers to guests and staff, increasing the frequency of cleaning and sanitising guest rooms, hotel facilities and public areas, temperature screening for staff and education on hygiene practices. The precautions taken are respected by our management and staff and we will continue to ensure that these measures are properly implemented. Additionally, our service teams are always on hand to assist our guests at any time.

Thank you once again for sharing your thoughts. We look forward to welcoming you back again with our warm hospitality.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews changi airport runway view between flights long flight an early morning flight connecting flight an overnight stay stayed one night upgraded to a suite singapore airlines the club lounge jet lag easy access from australia rooms are large convenient location short stay
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Reviewed 6 March 2020 via mobile

This hotel is strategically located at the airport area. This was our second time staying here and we were not disappointed. Quiet room and the food was excellent.The new shopping centre Jewel is next door and great eatery areas all walking distance.

Date of stay: February 2020
Trip type: Travelled with family
2  Thank amrit h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this reviewResponded 11 March 2020

Dear Amrit H,

Thank you so much for choosing to stay at Crowne Plaza Changi Airport again. We appreciate the time you have taken to share your stay experience with us on TripAdvisor.

Guest satisfaction is of utmost importance to us and it is rewarding to learn that you had an enjoyable and pleasant stay again. I am heartened to read that you loved our hotel location with direct access to the airport terminals and Jewel Changi Airport.

Thank you so much for your compliments. We look forward to having the pleasure to welcome you back again for a longer stay.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020 via mobile

One night stopover between flights and anticipated great things from supposedly the best on airport hotel in the world. Comfortable yes. Great location for the MRT and good for the Jewel, yes. But average food and only just average value for money. Maybe if you are prepared to shell out another 100 SGD per night for a premium room you might get a wow factor but you still might be better off eating in the terminal and definitely downtown if you have the time to jump on the EW line. Came away a bit underwhelmed.

Date of stay: February 2020
2  Thank editionsofyou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this reviewResponded 8 March 2020

Dear Editionsofyou,

Thank you so much for choosing Crowne Plaza Changi Airport as your choice of accommodation in Singapore, and for taking time to write us a review of your stay experience on TripAdvisor.

It is heartening to read that you enjoyed the convenience of our hotel location with seamless connectivity to the airport terminals and Jewel Changi Airport and had a restful stay in our comfortable room. I have noted your comments on the food we served and please rest assured that your feedback has been highlighted to our Executive Chef and Director of Food and Beverage.

Thank you once again for sharing your stay experience. We look forward to presenting you with a much pleasant and enjoyable stay when you return in the future.

Best regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020 via mobile

It was really convenient staying at the airport and I’m glad we made that choice. The hotel is very nice and the entrance is very nice. The rooms are a little bit beat up with scratches here and there, but for the location, pool and service, it is worth staying here. They even dropped off a mini cake for our special occasion and upgraded us to a room with a view.
You can use the app “grab” to get a lift to the gardens by the bay for about 18 SGD one way from the jewel. The walk to the terminal train was quick and to the jewel as well. We would stay here again!

Date of stay: March 2020
2  Thank kaychris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this reviewResponded 3 March 2020

Dear Kaychris,

Thank you so much for choosing to stay with us during your recent visit to Singapore and for taking time to write us a 5-star review on TripAdvisor.

My team and I are truly heartened to learn that our warm hospitality and well-appointed room have made your stay a memorable and restful one. It is great to know that you found our hotel location extremely convenient with direct access to Jewel Changi Airport and the airport terminals.

It was a pleasure serving you and we look forward to welcoming you back again for a longer stay in the future.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020

The level of service from the time we’ve arrived until our departure was impeccable. Considering we are at an Intl airport we slept amazingly well so peaceful and yet so close to the departure lounge.
Public transport is so affordable and secure, the cbd is around the corner.
Obviously a short walk to the world renown “Jewel” We are from Cairns Australia and we are on a well deserved retirement tour. We are definitely recommending this hotel as it ticks all the boxes of a 5 stars. High five to all staff.
We will return no doubts.
Max & Françoise

Date of stay: February 2020
2  Thank Culture09839302562
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this reviewResponded 3 March 2020

Dear Max & Françoise,

Thank you so much for taking time to write us such a detailed and positive review on TripAdvisor.

My team and I are delighted to read such positive comments from our guests like yourself and we will continue to work hard to present a great hotel our guests love. It is rewarding to learn that our warm and genuine service have made your stay in Singapore an enjoyable and relaxing one.

Thank you once again for your kind words and recommendation. We look forward to welcoming you back again.

Warm regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020 via mobile

Had always stayed at this hotel before flying off, but this time a staycation! And we were not disappointed at all. Despite the current situation of the coronovirus, there were no difference in their offerings and standard of service. As usual, room was very clean and comfortable, breakfast selection was superb, Executive Lounge still offers a variety of delicious canapes and wine/spirits during cocktail. As we stayed during the Singapore Airshow period, we were lucky to have caught a glimpse of the show through our windows! Great stay, and will always come back again.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank youwilleatzebugs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG Hotel, responded to this reviewResponded 8 March 2020

Dear Csx145,

Thank you so much for choosing to stay with us again and for taking time to write us a 5-star review on TripAdvisor.

It gives us great satisfaction to know that your stay at Crowne Plaza Changi Airport was an enjoyable and relaxing one. I am heartened to read that you were well-taken care of by our team during your recent staycation and you truly enjoyed the Club Lounge benefits.

We truly appreciate your kind words and recommendation. My team and I look forward to welcome you back again.

Best Regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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