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Reviews (2,116)
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Reviewed 6 April 2018

This was an amazing stay. We arrived very early and was greeted by a friendly receptionist who catered for all our needs. He showed and explained to us how to get to Universal and off we went on the complimentary shuttle. As platinum members we were offered an upgrade to a suite. This was amazing. Huge bedroom and bed to the left of the entrance and a huge lounge / study / dining area to the right. The complimentary platter and wine ended a lovely afternoon. We enjoyed pre dinner drinks in le-bar, where the bar man again catered for our every need. We had dinner at the 'lecliffe' restaurant. Whilst it was not overly busy, the staff did seem rather rushed off their feet. There was one lady who seemed to be doing everything. We waited a while for a menu and a couple of drinks.The food was delicious and worth the wait. That being said we received an apology and discount off the final price without us even having to say anything. The wait wasn't that bad as we had the gorgeous view from our table overlooking the beach. The hotel seemed to have everything to keep you occupied - great pool, complimentary shuttle, pond whereby the fish nibble at your feet, informal and formal eating areas. The scenery and settings are just perfect for a relaxing drink. Breakfast was plentiful with a wide range of foods to chose from. If i had to have one niggle, it would be that we were not offered coffee on being seated at our table. I did see others being offered it though, so we could have maybe got the waitresses attention. It was just as easy to get your own though. Aswell as an early check in we requested a late check out - 6pm. Again the hotel caters for this need and provided us with a luxury garden room for the day. This was especially needed to relax and shower before a long flight to the UK. All in all we can fault the hotel. We go to Singapore quite a lot and usually stay in mainland Singapore. Not any more, we will definitely return to Sofitel and make Sentosa island our base from now on. Thank you very much to all concerned

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank JamesKathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

A very quiet and calm place for business meeting and vacation...

Lunch and breakfast was great !
Very big room with unique design and comfort bed...

Staff were helpful, very kind and dependable.. worth the money and looking forward to stay here next time

Stayed: April 2018, travelled on business
Thank Rinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

First staycation experience was a bit of a let down. There was no turn down service on our first night although the staff redeemed themselves on the second night with birthday decorations and wishes. However, the buffet breakfast spread was excellent although service could be improved. And we thoroughly enjoyed the facilities and massage at the spa.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank doreenllc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We had our wedding lunch reception at the Straits Ballroom and we must say that the team was amazing and thoughtful. Joni was on the ball and took genuine interest in helping us with the wedding. Special thanks to Pop and Shafiq for helping us sort out any last minute problems we had :) The stay at the suite was also lovely and the spa was a nice way to end our stay too :)

Thank you! <3

Stayed: March 2018, travelled as a couple
Thank hanningbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Brunch were fantstic and special mention to sous chef jennifer for her extra mile service and her knowledge for the fresh selction of seafood and cheese,most memories for me will be the great selection of crabs and the selction of the oyster.She also explain to patiently to us about the different kind of oyster selction,and it was my first time i see that i see raclette cheese in the buffet. Well, overall i love the experience and i will be back again for the memorial experience.

Stayed: April 2018, travelled as a couple
3  Thank Aaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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