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Shangri-La's Rasa Sentosa Resort & Spa
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Reviews (3,997)
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Reviewed 4 April 2018

We stayed here for 3 nights relaxation at the end of a 6-week holiday touring New Zealand.

Located on Sentosa Island, but only around 15 minutes taxi ride to the centre of Singapore, this hotel is really good for a relaxing stay in Singapore.

Check-in was fast and efficient and our room (a Panoramic Sea View Room), on the 9th floor had great views over the lush gardens to the ocean beyond.

The room was very nicely furnished and well equipped, and the bathroom, with a bath and separate shower, had an unusual feature of plantation blinds, which could be opened into the bedroom to enjoy the views from the room. There was a furnished balcony, and the air conditioning was efficient, which is essential in Singapore. The view from the room was fantastic, and it was particularly interesting to see the many ships lined up in the South China Sea waiting to enter the Ports of Singapore.

The gardens and pool areas were well maintained, and there was a separate adults only area of the pool, which was good. There was also a nice pool bar serving a good selection of snacks and drinks, and waiter service around the pool area. The hotel has an excellent spa offering a range of treatments.

The hotel has several restaurants offering a la carte or buffet options, and the food was generally very good. Breakfast in particular had a very big selection of hot and cold foods, including Asian and Western cooked food. There is also a very nice bar located adjacent to the restaurants, with a happy hour each evening serving 2:1 drinks including cocktails. Service throughout the hotel was friendly and efficient.

We were there as a couple, and the hotel does cater for families with children, so you need to expect that there will be quite a lot of children at the resort.

Overall we had a very enjoyable and relaxing stay prior to our long flight back to the UK.

Room Tip: Higher room have better views
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank farrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this reviewResponded 17 April 2018

Dear guest,

Thank you for the lovely review.

We are delighted to read that you enjoyed your stay with us and look forward to welcoming you back again soon.

Yours sincerely,
Tane Picken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Hello


Another hotel another review.
I would first like to thank you for having my family at your hotel.

Thank you to all the staff that looked after and tailored my needs.

This resort is truely number 1, for children. I was amazed at the detail and care that are directed at the children. I have never seen this before at any hotel. Highly recommend to anyone with children. Staff are highly trained and all confirm to one tune.

Very well done. We had a few problems but the staff were quick to address and fix to the best of there capabilities. I found most staff to be quiet friendly and helpful. Thank you.

The pool area does need more staff as it does get very busy, I wouldn’t recommend for couples that want quiet.

The pool staff work very hard and deserve high recommendation. Thank you

I will visit again soon, the children loved very much.

If any travellers would like to email and ask questions I be happy to answer.

Thank you again

Darren neal

Stayed: March 2018, travelled with family
2  Thank Danielle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this reviewResponded 17 April 2018

Dear guest,

Thank you for sharing your stay experience!

I am pleased to read that you appreciate our colleagues and family-friendly facilities.

On the other hand, your comment on the lack of service staff at the pool area is well noted and I am continuing to work with the relevant department to enable us to improve our service and to better meet the expectations of all our guests.

My team and I look forward to welcoming you and your family back again soon.

Yours sincerely,
Tane Picken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We stayed over the long weekend and the stay was excellent. Room was spacious and the beds were just right. The best of all the hotel really accommodate to kids as they have kid sections - playrooms, art and crafts sessions, not to mention the pool areas as well. Even for breakfast, they have a section for kids! So thoughtful of the hotel. There is free shuttle to and fro the hotel to Vivo City everyday, at around 15 mins interval so do check out the schedule if you are planning to go out to Vivo.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank HeWenDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this reviewResponded 17 April 2018

Dear guest,

Thank you for the lovely review!

I am delighted to read that you and your family enjoyed your staycation with us and I look forward to welcoming all of you back again soon!

Yours sincerely,
Tane Picken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We loved the spacious room (pool view) and the wide beds. Nice view from the balcony (even on 4th floor). The hotel area is compct and has well mainteined. Children loved the pools and activities in there. Breakfast is absolutely abundant.
There is a shuttle bus that goes to Vivo centre (i think it was in every 20min) for free and tou can take subway or taxi etc to the city centre, so there is a easy access to the other places in Singapore without no time.
Want to go backfor sure!

Stayed: March 2018, travelled with family
1  Thank Sirle78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this reviewResponded 17 April 2018

Dear guest,

Thank you for the positive review!

I appreciate your kind compliments on our view, breakfast, complimentary shuttle and family-friendly facilities, and I look forward to welcoming you and your family back again soon.

Yours sincerely,
Tane Picken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We stayed here as a stop over to Thailand. We wish we ended our trip here as they had so many beautiful preparations for Easter and it was wonderful in every way. Have to say aunty Lam’s waffles at breakfast were scrumptious along with her friendly smile and Vera made stunning little breakfast smoothies every morning and all staff remembered my little boys name! The self service washing machine and dryer were fantastic as with a little boy we needed to keep on top of our laundry. The buffet food was so cleverly and beautifully presented and the kids food station was great! Rooms were lovely and we were on the 3rd floor close to the restaurant and close enough to the pool! Was a very memorable stay and I do hope to be back!

Stayed: March 2018, travelled with family
1  Thank Bailey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this reviewResponded 17 April 2018

Dear guest,

Thank you for the glowing review!

Am delighted to read that you and your family enjoyed your stay with us. The Kitchen and F&B teams, especially Aunty Lam and Vera, are humbled by your kind compliments.

I am also pleased to know that you appreciate the cuisine, rooms and facilities.

Thank you again and we look forward to welcoming all of you back again soon!

Yours sincerely,
Tane Picken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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