I'd give this hotel 3 and a half stars, as it's good, but not very good.
We moved over from Hotel Michael, which is part of the same complex, and is supposed to be more upmarket, as it was full over the weekend. But I found this hotel to be better for a longer stay as it feels "warmer". The Michael is better for business travelers - though wifi and TV channel options are exactly the same.
The room is a nice size, overlooked the swimming pool, where the noise was mostly manageable. It's generally comfortable, with a bunk bed for families with children. The bathroom was OK, towels were good quality, and overall this is a very reasonable place to stay if you want comfort at a reasonable price.
Transport is fine but you have to pay every time you come over to Sentosa, unless you walk and use the Sentosa card. There's a free shuttle to Vivocity shopping mall in the basement where the car park is (but it's not free back to the Island).
Some downsides to reckon with:
The hotel get very full over weekends, with large groups, while weekdays it's pretty quiet, so it will be hard to get hold of staff on the phone, or expect quick results at the reception, even for check in, unless you avoid Friday evenings, Saturdays and Sundays. This means if you've just arrived from the airport, laden with bags and sweating profusely, you won't have a good first impression. I had a problem with the remote control and it took two calls to recep to get it sorted out.
Wifi pricing is a downside, and there is no free option throughout the whole resort. You'd have to walk or take the bus across the bridge to Vivocity to get that. so if you want cheap or free connectivity don't stay here.
Cleaning staff are mainly Chinese nationals, who can be very noisy and don't understand what you need. There is a labour shortage in Singapore, especially in hotels, so this is a problem everywhere, but quite noticeable at this hotel.
Ask for the Sentosa card. This entitles you to free entry to Sentosa Island for three days. Avoids the toll charge when you come in by taxi, or if you walk across from Vivocity.
Book a cheaper option without food as the hotel is expensive. Eat local breakfast at Toast Box by the Casino entrance. Din Tai Fung is excellent Chinese food at reasonable prices - specialty are their famous Shanghai pork dumplings. The other eateries are all generally OK, and currently there is a very good Malaysian Food Fair, which is worth checking out. Over at Vivocity there are tons of all-priced places to eat, including Burger King.
For clubbing go to St James Power Station opposite Vivocity - it's a short 15-20 min walk from the resort.
If you don't mind spending some time gambling, go to the Membership counters outside the Casino and register for a membership card. If you gamble long enough you can actually get at least one free night's accommodation by just making sure you put in your members card before playing the machines or tables. But it will take a good stretch of hours to do it (we did it and got three night's free! Got to have a bit of luck though).
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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