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“By far the best service ever”

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Discovery Shores Boracay
Ranked #5 of 151 Hotels in Boracay
Certificate of Excellence
Reviewed 10 September 2012

I've been to Boracay a couple of times before and saw this hotel on previous trip so I decided to book it via SLH.com (better deal plus they will give you a complimentary ugrade if possible).

Location is ideal for us at the quieter end of the island but within easy walking and driving distance to the rest of the action. We were not bombarded with loud music or crowds and had a very nice stretch of beach.

Rooms are large, luxurious, and roomy. Our family and kids had no problems fittling in the room with space to spare. Amenities such as shampoos are over-size and there is plenty of complimentary water and a beautifully laid out welcome snack to greet the guest.

For a luxury hotel, food prices were similar to those on offer at nearby V-Mall and quite good. The only spoiler was the presence of flies especially during the breakfast buffet (good range) which they couldn't seem to do anything about.

Best of all, I have not come across better service than this. Discovery SPOILS its guests with attention. Discovery staff literally wait for you at the airport and drop you off at the airport. Shuttle vans are literally at the guests' beck and call during your stay. Hang around the pool/beach area long enough and you'll find yourself served with ice cold water jugs, frozen grapes, cold towels and sunglass cleaning services. Staff will periodically roam around with tidbits for guests to try out and there is a snow cone station near the pool at the time of our stay which was a hit with the kids.

If you want a good location and some pampering, this is the only place to stay. We didn't even feel the need to step outside its grounds...and that's rare for my family!

Despite the rains and closed off beaches (at times the tides go right up almost to the buildings if not right up), still one of the best stays.

Room Tip: Some of the rooms are towards the back and higher up requiring steps or elevators. Best to stay towa...
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  • Stayed: August 2012, travelled with family
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4  Thank KimberlyGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, Manager at Discovery Shores Boracay, responded to this reviewResponded 18 September 2012

Dear Nat0123,

Thank you very much for your post! We will never tire of hearing from our guests, especially if the comments are just like yours We feel very fulfilled knowing that we made you and your family very happy. It will only make more inspired to work and be of service to all our guests. Allow me to share this post with our staff.

We hope that you will visit Boracay and stay with us soon.

Best regards,

Leeds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,045 - 1,049 of 1,426 reviews

Reviewed 8 September 2012

Thought this resort was very pricey however it was worth it. First time to Boracay for a wedding held at Discovery Shores and everything was just great. Picked up at the airport, took their boat to Boracay, transfered to the resort and greeted by drinks and our personal guest service agent to escort us to our room. There were desserts for us and not long after settling in, we get a foot scrub. Staff was excellent. Facilities = amazing. Stayed here for 4 nights but I was not bored once. Recommend for everybody. Can't wait to go back!

  • Stayed: February 2012, travelled with family
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1  Thank deecee91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

All staffs were super friendly while still polite, in detail and very helpful which I love the most from DSB ^^
Mango daiquiri is a must to try, also fresh oysters were so tasty and the variety of breakfast was very good.
The open area give a nice sea breeze. Have to thanks are friends to took us there.
Very very nice place. Can't wait to go back again.

  • Stayed: July 2012, travelled with family
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1  Thank Piyapat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

Stayed in Discovery for a few days just in time for my brother's wedding. The place was magnificent. The service was exceptional. The room was so relaxing. Staff were approachable and accomodating.. service to and from the port area was great. The pandan water was delicious

  • Stayed: September 2011, travelled with family
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1  Thank pinktravelller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

From the moment the shuttle service picks you up, one could distinguish the service this hotel provides from any other.

The staff upon seeing you will place their right hand over their left chest where the heart is and greet you with a bow of the head. A very touching gesture of courtesy, and they all exude warmth and seemed happy to serve.They are very attentive and even anticipate your needs. When we were waiting for friends at the lounging chairs, beach butlers readily approached us offering towels for the seats and lemon grass water. Close to sundown, we decided to swim in the beach while other guests were in the pool. The moment they realized we were heading out the attendant advised us to not to go too far from the shore as the currents are a bit strong at that time, then we noticed that two watchers came out to make sure we are safe while we were in the water.

Earlier, when we arrived at our Junior Suite, we were given a foot wash in a wooden bowl with warm water and sea salts scrub. We had a fruit basket, 3 small jars of dried fruits and cookies, as well as a welcome pastry platter. They also provided turn down service closing down all the windows, placing good night notes and complimentary desert samplings from their Indigo Restaurant.

We had a massage at their Terra Wellness Spa and it was so relaxing that my friend and I fell asleep. I would love to go back again.

Room Tip: The Terra Wellness Spa is open until 12 midnight so you can have a late evening massage and then jus...
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  • Stayed: August 2012, travelled with friends
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1  Thank aimmeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Discovery Shores Boracay

Address: Station 1 Balabag, Malay, Aklan Province 5608, Philippines
Phone Number:
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Boracay
#4 On the Beach Hotel in Boracay
#4 Luxury Hotel in Boracay
Price Range: €239 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Discovery Shores Boracay 4.5*
Number of rooms: 87
Official Description (provided by the hotel):
Discovery Shores Boracay, a sprawling beachfront property located on the unspoilt shores of Boracay Island in the Philippines, is the first luxury resort built in this majestic region. Apart from its spacious 87 all suite guestrooms and the highly-acclaimed Terra Wellness Spa overlooking the beach, Discovery Shores' facilities include the Sands Restaurant, Indigo Restaurant, Platitos, Sandbar beach bar, Sandbox kiddie lounge, a swimming pool, recreation room, an events hall and a gym. Discovery Shores is one of five properties of The Discovery Leisure Company's portfolio of distinctive hotels and resorts, and is a member of Preferred Hotels and Resorts Lifestyle Collection. The resort embodies the hallmark of the Discovery brand: personalized and innovative service dispensed round-the-clock. Guests are guaranteed an unsurpassed level of quality, service and luxury. ... more   less 
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Also Known As:
Discovery Shores Boracay Hotel Boracay
Discovery Shores Hotel Boracay
Boracay Discovery Shores Hotel

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