The staff were uninterested and unhelpful. Upon check in they were waiting amongst themselves at who could avoid the guest the longest before having to get up and attend to us. Any time we went to reception their attitude was like it was a massive effort to do anything. Everyone looked fed up (like most of the staff everywhere in Boracay). No smiles. In the end we avoided going in as much as we could.
The first day our room was cleaned. The next day I had to ask twice for someone to clean it. The rest of the week I gave up asking.
The room was tiny. The photos on booking.com made it look bigger than what it was. They had squeezed a plastic table and chairs into the room so by the time you were in there with your luggage, there was no space to move.
The room was advertised as having a hot shower but it wasn't remotely warm at any time of the day.
The breakfast was really basic. We ordered the confetti scrambled egg which was inconsistent and took a long time to prepare. The coffee was terrible. They didn't have tea for the full week despite it being advertised on the inclusive breakfast menu. It wouldn't have taken anything for a staff member to walk to one of the many convenient stores nearby and buy some for the guests.
They don't chill any bottles of water, only beer.
The only good thing was that they provided sunloungers and beach towels. Most of the resorts do the same though so it wasn't exclusive to this hotel and it didn't stop the vendors from hassling you.
The beach was nice enough to just lay out on a towel or sarong.
In summary, Arwana was so expensive for what you got. We had paid a little extra as it seemed like a nice hotel but were disappointed from start to finish.
If for some reason you were going to stay here, then don't get breakfast included and instead spend the money somewhere else where you will be satisfied (I recommend sunny side cafe).
- Official Description (provided by the hotel):
- Grand Blue Beach Hotel (GBBH) is a resort hotel of Delfines Hotel Management boasting of its 25 well-appointed rooms and beach front set up for a perfect intimate family and travel accommodations. Strategically located at station 3 of the Boracay islands, the hotel is 30-minute land and sea travel from Caticlan Airport. The hotel provides an attractive view of the Boracay horizon, fine white beach sand, and tropical breeze vibes. In addition, the aquamarine water, calm waves, and the picturesque sunset background is the best way to spend your day at Grand Blue Beach Hotel. We price ourselves so that you will pay less and still are right on the beautifully acclaimed Boracay White Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Ebookers, Expedia, Asiatravel.com Holdings, Agoda, Hotels.com and 5viajes2012 S.L. so you can book your Grand Blue Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Arwana Hotel Boracay
- Boracay Arwana Hotel