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All reviews garden suite private jacuzzi clothes drying rack body wash hand soap beach front complimentary snacks beach beds hotel staff are breakfast buffet private beach area perfect resort egg station replenished daily minute walk complete amenities star quality
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Reviewed 16 April 2018 via mobile

We stayed from the 8th to the 17th of April 2018.
We have been fully conquered by Haven Suite.
The rooms are really spacious and confortable and the housekeeper will pass as many time as they can to make it brand new every time.

It will take you 1 min by walking to reach the amazing beach but this min is salutary given the fact that the beach is noisy due to night life from 7pm to 1 am.

Finally, what distinguishes the Haven Suite Hotel from others is the quality of the service.

The staff, no matter their mission, will do everything they can to make your trip as peaceful and great as possible. Even if all the amazing staff, we want to underline the amazing qualities of Christy, Jhade T. Gonzalez and Jeffrey. These 3 were always present to talk with us, reminded our favorite foods and cocktails etc. They really made us feel at home during our stay. Excellent service, highly recommended.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank jordanrobert75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

We stayed here from 21st to 25th March 2018. We booked this hotel because of reasonable rates and good location.

The hotel looked new with beautiful decor and appeared to be very well maintained.

All staffs were warm, friendly and respectful.

The room was quite spacious with clean bathroom. There were free snacks and soft drinks and were replenished daily. The room was cleaned twice in a day.

The hotel is located between Station 1 and 2, and about 2 minutes walk to White Beach. D'mall and Talipapa are well within walking distance too.

The hotel also has a private area on White Beach with beach chairs. We had worry free fun while the hotel staff looked after our personal belongings.

I also did Spa and Massage here. The therapist are skilled and I thoroughly enjoyed it.

We highly recommend this hotel.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sweetie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

The room was comfortable and clean. The hotel itself was okay but for the money we expected a lot more.

Breakfast was less thanaverage, pool had plywood all around it because of construction works but the plywood was kind of thrown together. Staff were friendly but they asked for a deposit for things like staining the bed sheets and stealing items from the room... we are not teenagers!!!!
Inefficient staff on check in and even worse in check out... took 20 mins to check out... when their card machine didn’t work I settled with cash and when the didn’t have the right change expected me to wear the shortfall even though they eft system was the issue...

Think it’s a nice hotel but pretty average over all and maybe set up for younger more party style guests... yet not priced this way.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Checked in and requested a room with working air conditioning. Upon check in the room was hot and with that, had the bellman set the temp to 16 while maintenance checked the unit. Left the room soon thereafter while leaving the unit running and upon my return some 5 hours later the room was still at 24. (digital thermometer and I did take photos) For some that is fine while for others like myself that is not all comfortable to sleep. Was moved to another room and upon entrance it was 27. Unit was activated by staff and set at 16, freon eventually added, disappointingly some 3 hours after I moved while the best the room could get to throughout the night was 23, again, not acceptable (again, I did take photos). The hallways are sweltering as they do not cool them which may have something to do with this in that the insulation is poor but what is apparent is that the units do not put out adequate air flow. Eventually the room temp should be remotely close to the set temp but that just was not happening. There were ants in the first room and I could deal with that but the heat is another story. Balconies from the rooms across the courtyard are only a few feet from the hallway walkways and smoking is permitted thus if you do not like smoke you may have to hold your nose in walking to your room. Only reason for the second star is due to the staff who are polite and tried to help. Breakfast was ok.

Date of stay: April 2018
Thank boxmunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

The place was nice and clean and set in a location conveniently close to everything. The staff were super friendly and helpful, Cristy, Ariel and all of the staff were incredibly welcoming and will definitely be visiting again.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank anthonythefilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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