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“Excellent Service Standard”
Review of Fairmont Jakarta

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Fairmont Jakarta
Ranked #7 of 472 Hotels in Jakarta
Reviewed 18 November 2017

I stayed at the property in September 2017 and I was amazed by the service standard of the hotel staff. I was greeted by the staff every time I walked past the hotel lobby and often they would walked toward us to check if they could render us any help.

I would like to mention Mr Heru at the concierge. We wanted to go to Thamrin city and was asking for direction. It was really amazing that Mr Heru was able to draw out a detailed map (with streets) to provide us the direction from Grand Indonesia mall. He had also given us helpful advice and eventually we managed to grab a great deal for our purchase.

There is a wide selection for the hotel breakfast and in-room dining. The property was well maintained and my boy enjoyed the pool. It is also connected to Plaza Senayan for some quick retail therapy. All of us enjoyed the stay and we will definitely return!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank JJ_Huang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear JJ_Huang,

Thank you for taking the time to make this wonderful review about Fairmont Jakarta.

It is marvelous to hear that our colleagues have delivered excellent hospitality services.
I am very happy to know that our colleague from concierge, Heru, had provided you a detailed map and helpful advice to make sure you had a great shopping experience.

Once again thank you and we eagerly looking forward to your returns.

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 18 November 2017 via mobile

Enjoying our weekend stay at this hotel. Excellent service during check in process and also from concierge department.
Seffi assisted our breakfast time at Spectrum restaurant with great and friendly services, she delivered it beyond our expectations. Thank you Fairmont. Will definitely have our next stay at this hotel.

Stayed: November 2017, travelled with family
Thank melissazheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear melissazheng,

Thank you for choosing Fairmont Jakarta to spend your weekend.
We are very happy to hear that our colleagues, particularly Seffi, had provided excellent services.

We definitely looking forward to welcome you back too!

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

Nice location surrounded by shopping malls, friendly staffs, excellent services. Food at Spectrum is nice and various, receptionist at restaurant, Ary, is very helpful. I have a good experience when I stay at this hotel.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Kenta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear Kenta,

We are thrilled to hear your compliments towards our facilities and services, especially to our colleague, Ary. She will be very happy to hear it too.
Thank you for recommending Fairmont Jakarta and we hope to see you again soon.

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

The first trip was end of October. By the time I arrived it was late in the event Ng, the hotel was fully booked due to some global convention with some gov delegates present. Security was extremely tight. They had to put me up in a suite throughout my stay. The room was HUGE so much so that I only spent time in the room.

They had a large selection of room services food which was great for late arrivals where then resturant’s were closed.

Location was great. They had a connected mall that carries international brands and multiple restaurants to chose from.

Security was good and am pleased to say it ain’t shabby. They check even when you are entering the next door mall.

Overall stay was great for both trips.

PS. They have a nice gym and spa facilities that guest can use. Loved the how well the facilities was maintained.


Stayed: November 2017, travelled on business
Thank Kel_Han26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear Kel_Han26,

Thank you for taking the time to make a review about Fairmont Jakarta.

It is our big pleasure to have you back staying with us again. Glad to learn that you enjoyed your in room dining experience with its wide menu selection as well as our facilities, especially the gym and Willow Stream Spa.
We are thrilled to know that you had a great stay for both trips and we sincerely hope to welcome you back again in the near future.

Kind Regards,
Carlos Monterde
General Manager

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Reviewed 17 November 2017 via mobile

I was here for the Norwegian Seafood dinner. I am from Norwegian Seafood council And stayed here every year. Great room. Great service. Always love staying here. All the staff are so warmth and welcoming.
Ary hostess from Spectrum goes the extra mile to find my adaptor. Good job everyone here.

Stayed: November 2017, travelled on business
Thank aprilrius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear aprilrius,

Thank you for trusting Fairmont Jakarta to accommodate your Norwegian Seafood dinner event. It is an honor to know that you love to stay at Fairmont Jakarta.
Happy to hear that our Spectrum hostess, Ary, had went extra mile to make sure you had a good stay with us.

We look forward to welcome you back.

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Jakarta

Address: Jl. Asia Afrika no. 8 | Gelora Bung Karno, Jakarta 10270, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 472 Hotels in Jakarta
Price Range: €216 - €532 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Jakarta 5*
Number of rooms: 488
Official Description (provided by the hotel):
A landmark hotel at the south end of Jakarta's business district. Nestled in the prestigious Senayan Square complex where the best of the city is just at your doorstep, from office towers, golf course, city landmarks like Gelora Bung Karno sports arena and Jakarta Convention Center, to the upscale shopping center of Plaza Senayan that is conveniently linked to the hotel through an underground passageway. ... more   less 
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