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Reviewed 18 November 2017 via mobile

Enjoying our weekend stay at this hotel. Excellent service during check in process and also from concierge department.
Seffi assisted our breakfast time at Spectrum restaurant with great and friendly services, she delivered it beyond our expectations. Thank you Fairmont. Will definitely have our next stay at this hotel.

Stayed: November 2017, travelled with family
Thank melissazheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear melissazheng,

Thank you for choosing Fairmont Jakarta to spend your weekend.
We are very happy to hear that our colleagues, particularly Seffi, had provided excellent services.

We definitely looking forward to welcome you back too!

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

Nice location surrounded by shopping malls, friendly staffs, excellent services. Food at Spectrum is nice and various, receptionist at restaurant, Ary, is very helpful. I have a good experience when I stay at this hotel.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Kenta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear Kenta,

We are thrilled to hear your compliments towards our facilities and services, especially to our colleague, Ary. She will be very happy to hear it too.
Thank you for recommending Fairmont Jakarta and we hope to see you again soon.

Kind Regards,
Carlos Monterde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

The first trip was end of October. By the time I arrived it was late in the event Ng, the hotel was fully booked due to some global convention with some gov delegates present. Security was extremely tight. They had to put me up in a suite throughout my stay. The room was HUGE so much so that I only spent time in the room.

They had a large selection of room services food which was great for late arrivals where then resturant’s were closed.

Location was great. They had a connected mall that carries international brands and multiple restaurants to chose from.

Security was good and am pleased to say it ain’t shabby. They check even when you are entering the next door mall.

Overall stay was great for both trips.

PS. They have a nice gym and spa facilities that guest can use. Loved the how well the facilities was maintained.

Stayed: November 2017, travelled on business
Thank Kel_Han26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear Kel_Han26,

Thank you for taking the time to make a review about Fairmont Jakarta.

It is our big pleasure to have you back staying with us again. Glad to learn that you enjoyed your in room dining experience with its wide menu selection as well as our facilities, especially the gym and Willow Stream Spa.
We are thrilled to know that you had a great stay for both trips and we sincerely hope to welcome you back again in the near future.

Kind Regards,
Carlos Monterde
General Manager

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Reviewed 17 November 2017 via mobile

I was here for the Norwegian Seafood dinner. I am from Norwegian Seafood council And stayed here every year. Great room. Great service. Always love staying here. All the staff are so warmth and welcoming.
Ary hostess from Spectrum goes the extra mile to find my adaptor. Good job everyone here.

Stayed: November 2017, travelled on business
Thank aprilrius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear aprilrius,

Thank you for trusting Fairmont Jakarta to accommodate your Norwegian Seafood dinner event. It is an honor to know that you love to stay at Fairmont Jakarta.
Happy to hear that our Spectrum hostess, Ary, had went extra mile to make sure you had a good stay with us.

We look forward to welcome you back.

Kind Regards,
Carlos Monterde
General Manager

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Reviewed 17 November 2017 via mobile

Excellent in services, keep up the good friendly services ms Seffi
good food with lots of varieties
Cozy and clean
Room so homie and clean
Staff and securities friendly and helpful
Room in Dining also very good

Stayed: November 2017, travelled with family
Thank Moni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJakarta, General Manager at Fairmont Jakarta, responded to this reviewResponded 20 November 2017

Dear Moni,

Thank you for your appreciation to Fairmont Jakarta and to our colleague, Seffi, for her friendly service.
We hope to see you again soon.

Kind Regards,
Carlos Monterde
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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