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Novotel Jakarta Mangga Dua Square
Ranked #39 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed 4 weeks ago

excellent check in experience on Thursday, November 9th afternoon
good and helpful staff at gym
good breakfast
good place for business meeting and family gathering
good swimming pool
good lounge experience

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank langitbiru2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 1,359 reviews

Reviewed 4 weeks ago via mobile

Hotel staff is very good and helpful.
Particularly Ria at the Business Centre is great. I wish her all the best for her future and recommend my friends to use this hotel in Jakarta.

I am using Novotel all around the world and i am very happy with their properties and staff.

Stayed: November 2017, travelled on business
Thank Sunil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelJakartaM2S, Guest Relations Manager at Novotel Jakarta Mangga Dua Square, responded to this reviewResponded 4 weeks ago

Dear Sunil A

We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff especially for Ria, as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards


Lian Irene
Assistant Guest Experience Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Choo K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelJakartaM2S, Guest Relations Manager at Novotel Jakarta Mangga Dua Square, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2017 via mobile

It’s the first time for me to stay in this hotel and i felt an amazing moment. Big swimming pool, big room with nice design and clean. The location near to the mall made me easily find the food also. So comfort to stay here. Thank you for housekeeping team who clean the room very good. Big thanks to Mr. Rustam and Ms. Eva who welcoming me in the front desk very warm and friendly. If i have a chance i wil be back to your hotel to feel another amazing moment again.

Stayed: November 2017, travelled with friends
Thank Ibnu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelJakartaM2S, Guest Relations Manager at Novotel Jakarta Mangga Dua Square, responded to this reviewResponded 2 weeks ago

Dear Ibnu H

Thank you for sharing your experience at our hotel and for your positive comments.

I am glad that you enjoyed your stay. Our associates are truly inspired by your feedback and it motivates them do better, especially your compliment for our staff Rustam and Eva, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.

We would love to host you again and we will ensure that your stay are just as memorable the second time. I look forward to welcoming you back to our hotel.


Sincerely,



Lian Irene
Asst. Guest Experience Manager



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Reviewed 1 November 2017

I stayed at this hotel before and their frontline staff is consistently excellent and effective. This recent visit, I checked in on Oct 31st at 3.30pm and they tried very hard to find a preferred room for me which is a non smoking King size bed. In the end, they manage to get for me a non smoking room which is important to me but twin beds which I accepted.
I commend Cyntia and Fikri who assisted both my colleague and I and manage to put us in two non smoking rooms. Thank you.

  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank jtee2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelJakartaM2S, Guest Relations Manager at Novotel Jakarta Mangga Dua Square, responded to this reviewResponded 4 weeks ago

Dear Jtee2016

It was a great pleasure to be your preferred hotel during your trip to Jakarta and learned that you have a very good experience while staying with us. There is no better satisfaction than knowing that we were able to exceed your expectations. We thanked also for your compliment for Ms. Cintia and Fikri.Your appreciation will surely motivate our team to provide a heartfelt service to our Guests.

We would like to thank you also for recommending us to fellow travelers and look forward to welcome you back again at Novotel Jakarta Mangga Dua Square

Best regards


Lian Irene
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Jakarta Mangga Dua Square

Address: Jl. Gunung Sahari no. 1, Jakarta 14420, Indonesia
Region: Indonesia > Java > Jakarta > Pademangan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Jakarta
#32 Business Hotel in Jakarta
#36 Luxury Hotel in Jakarta
Price Range: €48 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Jakarta Mangga Dua Square 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Novotel Jakarta Mangga Dua Square is strategically located in the prominent Mangga Dua area, close to the coast - Ancol Dreamland, historical Old Batavia area, as well as to Jakarta International Expo in Kemayoran making it the One Stop Destination in North Jakarta. Novotel hotel is part of a large and modern shopping, entertainment, exhibition, wholesales as well as retail complex known as Mangga Dua Square. Novotel Jakarta Mangga Dua Square, located in the capital of Indonesia, near to Batavia Old Town, state-of-the-art leisure facilities. Close to local business and precisely near JIExpo Kemayoran, shopping and entertainment options, and only 30 minutes from the international airport. The highly anticipated interior facelift of our facilities have begun, allowing us to continue providing the best hotel experience to you, our valued clients. ... more   less 
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Also Known As:
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Hotel Jakarta
Novotel Hotel Mangga Dua
Novotel Mangga Dua
Jakarta Novotel

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