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All reviews spacious room complete facilities family mart business area mini mart four star hotel small mall hotel is located nasi goreng breakfast buffet is short stay business trip jek convenience varieties taxi meeting
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Reviewed 13 March 2018 via mobile

In general, the hotel was good. Clean and tidy room, nice swimming pool, breakfast was great. But i was a bit turned off by the service. When I checked in, they only gave me one room key. I need to plead for another key for my wife. The same thing happened with the wifi password, they only gave me one, knowing that i was staying there with my wife. Every time i asked for the 2nd one, i have a very weird stare from the staff...
If you are staying in this hotel, do take note that the location might be a bit confusing. You need to go through a lot of small roads before you reach the hotel. It was an OK hotel, but it wasn’t fancy either.

Stayed: March 2018, travelled with family
Thank adrianwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Bidakara ... P, General Manager at Hotel Bidakara Grand Pancoran Jakarta, responded to this reviewResponded 10 October 2018

Dear Mr. adrianwn,

Warmest Greetings from Hotel Bidakara Grand Pancoran Jakarta.

First of all we would like to thank you for choosing Hotel Bidakara Grand Pancoran Jakarta, and we sincerely apologize for the inconvenient caused during your stay.

Your review is highly appreciated and will help us to improve our service & facilities.

To exceed guest’s expectation is our constant mission, so we assure you that this kind of inconvenience will not happen again in the future.

We hope you will continue supports towards Hotel Bidakara Grand Pancoran Jakarta, as we look forward to welcome you again, soon and remain.

Best Regards

Management

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Reviewed 26 January 2018

Good hotel but little old need to upkeep, slightly off location for commuting and far from shopping areas, many local food options at breakfast, adjoining and built in with big conference facilities, stay was ok not so exciting

Room Tip: all big rooms but stuffy carpet
  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank regm889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Bidakara ... P, General Manager at Hotel Bidakara Grand Pancoran Jakarta, responded to this reviewResponded 10 October 2018

Dear Mr/Mrs. regm889,

Warmest Greetings from Hotel Bidakara Grand Pancoran Jakarta.

First of all we would like to thank you for choosing Hotel Bidakara Grand Pancoran Jakarta, and we sincerely apologize for the inconvenient caused during your stay.

Your review is highly appreciated and will help us to improve our service & facilities.

To exceed guest’s expectation is our constant mission, so we assure you that this kind of inconvenience will not happen again in the future.

We hope you will continue supports towards Hotel Bidakara Grand Pancoran Jakarta, as we look forward to welcome you again, soon and remain.

Best Regards

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

This hotel is billed as a 4 star. It's more like 3 star and only because of the buffet breakfast.
It may have been a good hotel 10 or 15 years ago but it hasn't been maintained. The bathroom had bugs, the mirror was old and hard to use because it had black marks from age and there was just one towel left in a double room. They were old and fraying anyway.
The walls and the carpet were very marked. Don't expect to have your sheets changed.
The one positive is the breakfast. It's buffet style and has something to suit everyone. Another was they do leave bottled water for you.
I stayed here because it was the venue for a conference so that meant rooms were in high demand and expensive.
Stay here of you get a really good price but don't pay a 4star price.

Stayed: September 2017, travelled on business
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Bidakara ... P, General Manager at Hotel Bidakara Grand Pancoran Jakarta, responded to this reviewResponded 10 October 2018

Dear Mrs. Ann D,

Warmest Greetings from Hotel Bidakara Grand Pancoran Jakarta.

First of all we would like to thank you for choosing Hotel Bidakara Grand Pancoran Jakarta, and we sincerely apologize for the inconvenient caused during your stay.

Your review is highly appreciated and will help us to improve our service & facilities.

To exceed guest’s expectation is our constant mission, so we assure you that this kind of inconvenience will not happen again in the future.

We hope you will continue supports towards Hotel Bidakara Grand Pancoran Jakarta, as we look forward to welcome you again, soon and remain.

Best Regards

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

stayed in this hotel for a business trip for 4 days. my first impression was this is an old hotel. however the service is above my expectations. i reached the hotel late at night on the first day. when i checked into my room, some of the lights are not working. i made a comment to the bellboy who escorted me to my room. i thought it will only be fixed tomorrow since it was really late, but the technician actually came after that. and he even waited outside until i answered the door as i was in the shower (couldnt hear the bell in the beginning so he actually waited for a good 10 minutes or so). the staff are very friendly. despite it is an old hotel, the air con works perfectly. wifi is free and smooth. the one thing that i was unsatisfied with is the water flow from the shower room. i think it was partially clogged as the water didnt flow out fast enough so at some point the shower room was flooded with water.
the location is great as it is located at south jakarta but away from the hustle n bustle of the city so it is peaceful. there is a few cafes including starbucks downstairs. my office is just behind at menara bidakara 2 so it is a 5 minutes walk from the hotel to my office. the location also makes it easy for grab or go-jek to find.

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank slengk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBidakara, General Manager at Hotel Bidakara Grand Pancoran Jakarta, responded to this reviewResponded 27 July 2017

Dear Mr. SlengK,

Warmest Greetings from Hotel Bidakara Grand Pancoran Jakarta

First of all we would like to thank you for your continuous support towards Hotel Bidakara Grand Pancoran Jakarta.

On behalf of Management and staff Hotel Bidakara Grand Pancoran Jakarta we would like to sincerely apologize due to the inconvenience happen during your stay.

Please be rest assured that this is nor typical neither a standard of service we are providing to our customers. We do hope that we could serve you better in the near future.

All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of services dedicated to our guests in the future.

Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to Hotel Bidakara Grand Pancoran Jakarta - Indonesia.


Sincerely yours,

Diah S. Rahayu
General Manager ic

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Reviewed 20 July 2017 via mobile

Stay in room 917 very comfortable and clean.bidakara hotel is very suitable for business activities because it is located in the heart of south jakarta.terdapat swimming pool and where children play on the third floor.breakfast at the hotel is also a lot of variety and pretty good.nice stay at bidakara hotel pancoran

Stayed: July 2017, travelled on business
1  Thank Putu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Bidakara ... P, General Manager at Hotel Bidakara Grand Pancoran Jakarta, responded to this reviewResponded 10 October 2018

Dear Mr. Putu N,

Warmest Greetings from Hotel Bidakara Grand Pancoran Jakarta.

First of all we would like to thank you very much for your valuable review,

We are glad that you enjoy our service and facilities during your stay in our Hotel.

It has been a pleasure for us to have you stay in our Hotel.

We hope you will continue supports towards Hotel Bidakara Grand Pancoran Jakarta, as we look forward to welcome you again, soon and remain.

Best Regards

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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