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Reviewed 9 November 2017

Here we are, about hotel step by step:

GENERAL DESCRIPTION. Overall - very good experience and pleasant stay. The level of their service is REALLY SUPER HIGH! Everyone is very polite and very very welcome, sometimes I thought they want to kiss my feet)))

HOTEL ITSELF.
Hotel is an old one but very good maintained. Decorations, flowers, palms....all quite impressive) Have quite a number of places to take photos. I haven't really liked the smell in the corridors....like my UK grandma house (but not in rooms).

RECEPTION.
Just what you need - fast and welcome check-in/check-out. Every time I was calling they call my by my name, that was very agreeable.

ROOM.
Room was really spacious with sofa (3 or even 4 seater sofa) nice big and comfortable bed, bath tub, separate shower cabin, separated toilet with bidet (!).

BREAKFAST.
Here is not everything is so smooth from my point of view. Lets see:
- Advantages: good variety of serials, local (Indonesian) and Asian food, pastry, good cheese choice, even guacamole, good choice of juice and one type of smoothie (changing every day), restaurant is with a nice view and "invisible personnel".
- Disadvantages: Does 5 star hotel should have smoked/fresh salmon? I haven't found it. Also haven't found appropriate Western taste fish and other food, just got fresh salad, egg....very standard.
What i really DISLIKE is that in that high service class hotel every time I go to breakfast (it was not prepaid but they had my deposit) they ask me to sign the bill IN THE MIDDLE OF MY FOOD ENJOYING.....Can't you wait until I finish? It was really uncomfortable to sign the bill on the knees or on the plate with food.....this was disappointing thing.

ROOM SERVICE.
FANTASTIC (!), nothing to argue. In-room dining was hot, tasty and quite fast cooked and delivered.

Room Tip: Quite floor, 1 hour from airport
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Matov_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

Very nice personnel at Red level Lounge. It is nice to spend time there in the evenings along with some snacks and beverages.
Rooms are nice and clean, and the atmosphere in the hotel is very good.
Good Overall Impression.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank leo762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017

everything was excellent and above expectation. the only negative thing we experience is the A/C wasnt very cold in during the morning/daytime even though it was set to be the coldest (18 degree C). we did not report it because we only stayed for one night and stated outside the room most of morning/day.

Room Tip: all very good except the A/C during morning.day
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank putd2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

The entrance of the Gran Melia sets the expectations - large, soaring spaces reaching above your head, with a gentle sounds of water tinkling in the background. Yes, no doubt the architecture is in the 70s, but it is still an impressive start to the day. Rooms were very spacious (was in the premium room), with a daybed next to the window, and blackout blinds and a second blind to reduce glare. The only downside was that the rainfall shower was not working (the knob was loose) and the wardrobe light stayed permanently on, whether the door was closed or not. Breakfast was nice, with offerings from across the world (Indian, Indonesian, bakery, yoghurt). Overall the experience was very positive, marred just by the couple of glitches in the room.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mostlyharmless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

ive stayed for 3 nights at this hotel
and it was in red level
i was very satisfied with the service & all of the facilities were great.
i had problem with tge room but everything solved quickly.
they are all so nice!
love to stay there feel like second home tho.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank yoanamarsella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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