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“very good services in Hotel”

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Hotel Gran Mahakam Jakarta
Ranked #32 of 470 Hotels in Jakarta
Reviewed 4 weeks ago

The Room was clean and confortable, it was wonderful stay for 2 nights with friendly smile of staffs, except two things that I could not enjoy WiFi services (because it may be password trouble...), yogurt in Cafe (taste was very different from european's and Jampanese).

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 251masatoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GranMahakamHotel, Executive Assistant Manager at Hotel Gran Mahakam Jakarta, responded to this reviewResponded 3 weeks ago

Dear 251masatoi,

Greetings from Hotel Gran Mahakam,

We delighted to receive your review and thank you for choosing our hotel as your place to stay!

We also thrilled to know that you enjoyed the hospitality and we have conveyed your compliments to our team regarding the friendly staff, as well as captured our hotel as a very good services in Hotel.

We are waiting to welcoming you again in the near future!

Best Regards,
Frieda Tampubolon
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 604 reviews

Reviewed 4 weeks ago via mobile

I stay at this hotel since I knew there's a weekend special promo. By staying during weekend, you can get not only breakfast but also lunch or dinner. Very cool price.. The staffs were friendly, beautiful lobby, the room was spacious, and great breakfast. I will inform to my colleague how great this hotel. Thank you Gran Mahakam!

Stayed: November 2017, travelled with family
Thank Ihsanul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GranMahakamHotel, Executive Assistant Manager at Hotel Gran Mahakam Jakarta, responded to this reviewResponded 3 weeks ago

Dear Ihsanul H,

Warmest Greetings from Hotel Gran Mahakam!

Thank you for taking your valuable time to write and share your nice experience here on TripAdvisor, we really appreciate it.

We delighted to know that you enjoyed your staycation at our Hotel, the complimentary about our friendly staffs, beautiful lobby, spacious room and great breakfast had been share to entire team and it is our quality service to make guest satisfied. We are hoping for the next opportunity to host you and looking forward to your next visit.

With best regards,
Frieda Tampubolon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I visited this hotel with my family. When I entered the lobby, you can see everything was designed perfect. The beautiful interior design, friendly staff, clean room and great breakfast were complete my staycation. Surely will come back here for another stay with my family

Stayed: November 2017, travelled with family
1  Thank anggia h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GranMahakamHotel, Executive Assistant Manager at Hotel Gran Mahakam Jakarta, responded to this reviewResponded 2 weeks ago

Dear Anggia h,

Warmest greetings from Hotel Gran Mahakam!

Thank you for choosing us and staying at Hotel Gran Mahakam. We thrilled to read that you enjoyed staying with us and captured our hotel as a beautiful hotel.

The compliment about our beautiful interior, friendly staffs, clean room and great breakfast had been passed to our team and we are here looking forward to welcoming you again in the near future!

Kind regards,
Frieda Tampubolon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

This is my second review of this hotel and my third visit. They simply and always maintain the highest service together with excellent and observant management.

The Gran Mahakam is a delightful boutique hotel with a European design that never feels dated or staid. First prizes have to go to the staff. They are so friendly and attentive that we know some of them by name. If something is amiss, it is addressed rapidly and quietly. The down button to call the elevator was broken. It was fixed within the hour.

The breakfast and dinner buffets are really special and there is always something new. Western, Indonesian, Japanese - both meals always have us looking for the new delicacy.

They are using huge square pillows on the beds and I am going out to buy some. We had no trouble falling into a restful sleep.

The location is quite convenient with a fantastic Pedang style restaurant around the corner (thanks to Deri for directing us) and multiple supermarkets.

I should mention that I also consider this an ideal business meeting hotel.

Thanks to the entire Gran Mahakam team for always being so welcoming.

Stayed: November 2017, travelled with friends
Thank SilverSpringBoyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GranMahakamHotel, Executive Assistant Manager at Hotel Gran Mahakam Jakarta, responded to this reviewResponded 4 weeks ago

Dear SilverSpringBoyz,

Warmest greetings from Hotel Gran Mahakam!

Thank you for the time that you spend to write this beautiful review and for staying with us; we appreciate your support to Hotel Gran Mahakam!

The friendly staffs, special food on your breakfast and dinner, comfortable pillow and beautiful European interior design; those services and facilities were provided to our guests.

We are hoping for the next opportunity to host you and looking forward to your next visit in near future.

Kind regards,
Frieda Tampubolon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

I checked in for 3 nights. Very pleasant hotel with friendly and helpful staff, and very clean. The interior is styled with luxury boutique design. Breakfast spread is good, and shopping facility is within walking distance.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank hongching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GranMahakamHotel, Executive Assistant Manager at Hotel Gran Mahakam Jakarta, responded to this reviewResponded 5 weeks ago

Dear hongching,

Warmest greetings from Hotel Gran Mahakam!

Thank you for the time that you spend to write this review and for staying 3 days with us; we appreciate your support to Hotel Gran Mahakam!

The friendly staffs, clean room, luxury boutique interior, good breakfast and strategic location. Those compliment had been shared to our team.

We are hoping for the next opportunity to host you and looking forward to your next visit in near future.

Best regards,
Frieda Tampubolon
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Gran Mahakam Jakarta

Address: Jl. Mahakam I no. 8, Blok M, Jakarta 12130, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Kebayoran Baru
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #32 of 470 Hotels in Jakarta
Price Range: €70 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Gran Mahakam Jakarta 4.5*
Number of rooms: 158
Official Description (provided by the hotel):
This European-style luxury Gran Mahakam is located in the main residential area of South Jakarta, just a few minutes from the central business district and Block-M shopping area. All rooms, suites and apartments are exquisitely and elegantly furnished. The hotel offers an extensive range of 5-star recreational facilities and can make special golf arrangements for guests. Relax in the intimate ambiance of this elegant boutique hotel, where you will receive a personalized, unique service. ... more   less 
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