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Reviewed 12 November 2017 via mobile

Great Location, Friendly Staff & The Hotel is Clean, recommended for Travelers and Business Man & Family. WiFi speed ia very good, breakfast taste is great eventough the variety is and limited. Will come back to this Hotel for the next visit.

Stayed: November 2017, travelled on business
Thank Tri Wenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamaluddin H, Manager at Amaris Hotel Tendean, responded to this reviewResponded 13 November 2017

Dear Mr. Tri Wenda A,

Warmest greetings from Amaris Hotel Tendean Jakarta,

Thank you for the great review of our hotel, We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Jamaluddin Hendra
Hotel Manager

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Reviewed 13 October 2017 via mobile

We booked through Traveloka it costs IDR 1 million something for 3 nights once c/i every thing goes right. We share room for 3 peoples w/adds charge of breakfast costs IDR 150k/person/3 times. When we get into our room found only 2 baby bath towels and call reception for another one said we must pay 25k/towel/day, for this kind of small hotel they should not charge a towel also they never never refill tissue paper till we ask to it. After the housekeeping refresh the room they never make the room tidy. On the breakfast always got all the same, fruits, toast, chicken and tofu. When we ask the staff "what juices are they?" he said "MAYBE watermelon juice" what a surprise event the staff they do not know what food/drink they served for guests peoples who want to stay at this hotel please please think twice the service was poor definitely need training for their staff, as well as this hotel located in the center of traffic jump, always take 1-2 hours if you want to go to Ambasador Mall. I really NOT recommend this hotel for your stay in Jakarta.

Stayed: October 2017, travelled on business
Thank Asthi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamaluddin H, Manager at Amaris Hotel Tendean, responded to this reviewResponded 1 November 2017

Dear Mrs. Asthi K,

Thank you for taking the time to share your feedback.
First of all, We do apologize for your bad experience during stay with us and base on your feedback like this that we will learn from and use to improve.
Because we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,


Jamaluddin Hendra





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Reviewed 13 October 2017 via mobile

This Morning I had break fast I ask the staff who incharge thre.I just need Water melon fruit but some staff always unswer my question the fruit still prossed cutting. Until I am done the fruit not coming yet. I think the not used Sop.

Stayed: October 2017, travelled on business
Thank Hayumi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamaluddin H, Manager at Amaris Hotel Tendean, responded to this reviewResponded 1 November 2017

Dear Mr / Mrs. Hayumi S,

Warmest greeting from Amaris Hotel Tendean Jakarta,

Thank you for taking the time to share your feedback and do apologize for our restaurant staff about slow response during breakfast time.
Your feedback like this that we learn from and use to improve.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Jamaluddin Hendra

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Reviewed 10 October 2017 via mobile

I stay here for one night and do the check in very late, because the street toward this hotel is very crowded.
The location itself was quite strategic, but due to some renovation, the rasuna said street is always crowded, therefore we have difficulty reaching this hotel.
The room was clean and quite small, but the view from my room was so cool.
They provide a nice breakfast with an omelette (plus point for me?)
I booked this hotel online and did not have difficulty at all with the check in process.

Stayed: October 2017, travelled with friends
Thank Fitri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamaluddin H, Manager at Amaris Hotel Tendean, responded to this reviewResponded 13 November 2017

Dear Mrs. Fitri A,

Warmest greetings from Amaris Hotel Tendean Jakarta,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Jamaluddin Hendra
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

Stay in this hotel since I have business in Balai Kartini for 2 days
Staff was friendly but need to train them to let the guest do early check in esp if you have room
The room was small, tv was small, bath room was quite spacious, the bed and pillow is not so comfirtable but the view from the room quite nice (level 10)
Breakfast is standard, the broth of the porridge is too salty, they used margarine instead of butter
The location was great near to many offices and embassies

Room Tip: the room on the left has a city view
  • Stayed: February 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Halim Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muhammad Pilar A, Manager at Amaris Hotel Tendean, responded to this reviewResponded 16 February 2017

Dear Pak Halim Tony E,
Thank you for your feedback regarding our hotel. We can feel that you are tired and need to have a rest, but regret to inform you that we did not have room available on your early check-in as our room was full 1 day before you arrive.

Apology for unsatisfied experience in our Restaurant. We are on breakfast improvement program right now. Hopefully when you stay with us again, you will feel the different.

Thank you
M. Pilar Azhar
Hotel Manager

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