We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well done to staff.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indonesia Kempinski
Ranked #27 of 469 Hotels in Jakarta
Reviewed 5 November 2012

One of the nicest hotels i have stayed at. From check in which went smoothly, beautiful room with a bath the size of a small family swimming pool. Really tastefully furnished. A really good gym, pool, free wifi (argh so annoying to get slugged for wifi in 2012). Really hard to find something negative to stay.

There is a bit of traffic noise, nothing too major unless you are a very light sleeper, but thats because it is perched over one of the central roundabouts of jakarata. But the flip side is you can while away the hours watching families navigate 8 lanes of traffic to get to the central fountain and back out again. Like a Frogger game but for real.

Really liked the hotel. Its definitely not the cheapest and there are other very nice hotels in this city, but salute to the staff and designers of this very impressive hotel. (the hotel im staying at now on the other hand.....)

Stayed: November 2012, travelled on business
Thank extralite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,112)
Traveller rating
Traveller type
Time of year
Language
  • More languages

736 - 740 of 1,112 reviews

Reviewed 4 November 2012

I just got back from Xiamen china kempinski from 33 nights. I had a 2 night stay in Jakarta before traveling back to my factory in Central Java. I can't tell you how poor of an experience I had. I knew my gha memembership might be delayed a few days so I emailed gha and kempinski asking to please expedite the black benefits. This didn't seem to get me anywhere. I was constantly arguing with staff about all of this. Somewhere "deep" in the computer is some note but nobody seems to find it without me wasting 10 minutes explaining.

The rooms are nice. The decor is standard kempinski. The service is horrible. Most of the employees just seem tired and this is nothing like you'd expect from a 5-star.

The restaurant is another disaster. The buffet is ok but there is a lot of food that is cold. I thought maybe a small mistake the first day, but both days the chicken saugage was cold. The dinner buffet was ok....nothing to really complain about but the service was horrendous. I had to ask that 6 plates be removed from my table. I don't care that they had a birthday party that night either. Hire enough staff or close the restaurant.

I will not be back to this kempinski ever. There are too many other great hotels to choose from.

On top of this......some Saudi stopped me in the elevator and said for me to lock my stuff in my room. Someone had requested a copy of his key card and then went to his room and stole a bunch of stuff. And it was all on CCTV and he was just back from security where they watched the thief get the card and go to this guys room. The man was just pissed and ranting to me that this could happen here. He was on the way to the police now.

Between my membership problem, the poor service, the bad restaurant, and the weird elevator thief story, I'm not coming back. The kempinski chain should be embarrassed their name is associated with this horrible management.

Stayed: November 2012, travelled on business
5  Thank Indo-bule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Large rooms with updated facilities. The executive floor provides great service all day long. 17th floor gym and pool are very well done, bit small but roof top view is fabulous. restaurant has good international fare, a bit expensive as most hotel restaurants are,

Room Tip: higher floors will be quieter
See more room tips
  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012

Stayed there for 2 nights so happy I was in a right place to be. On the 8 fl facing the famous fountain and all I can say is awesome! I had lunch at the restaurant and the food was okay but the waiter was really know what he has to say and sell. Really recommend it and I will stay again here next week!!

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank novisissi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2012

Stay here due my friend's wedding there.
The room nice, big enough, bathroom also good.
I like the food here, try the mutton tongseng from room service, very nice....
Love the ipod dock and the free wifi.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank -mikhairov-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jakarta hotels
Menteng
Grand Hyatt Jakarta
Grand Hyatt Jakarta
#28 of 469 in Jakarta
1,125 reviews
Menteng
Keraton at The Plaza, a Luxury Collection Hotel
Show Prices
Show Prices
Show Prices
Tanah Abang
Shangri-La Hotel Jakarta
Shangri-La Hotel Jakarta
#15 of 469 in Jakarta
1,568 reviews
Menteng
Pullman Jakarta Indonesia
Show Prices
Show Prices
Show Prices

Been to Hotel Indonesia Kempinski? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indonesia Kempinski

Address: Jln. M.H. Thamrin No. 1, Jakarta 10110, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 469 Hotels in Jakarta
Price Range: €154 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Indonesia Kempinski 5*
Number of rooms: 289
Official Description (provided by the hotel):
Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Japanese premium restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Ebookers, Agoda, Booking.com, Expedia and 5viajes2012 S.L. so you can book your Hotel Indonesia Kempinski reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing