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“New, comfortable, strategic”
Review of The Westin Jakarta

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The Westin Jakarta
Ranked #10 of 471 Hotels in Jakarta
Reviewed 12 November 2017

This hotel is located alongside Jl.HR. Rasuna Said, and is therefore strategically located close to the Mega Kuningan area (business and embassies). What is unusual for Jakarta hotels is that in case of the Westin, the entrance and concierge are at the ground floor, whereas the reception and the actual hotel start from 52nd floor upwards. The rooms we stayed in were standard Westin and were absolutely spotless with good amenities. The rooms are large and so are the bathrooms. Beds were very comfortable and TV picture HD. Check in and check out efficient. Staff very friendly. Gym is not so large, but has brand new equipment. Breakfast was very satisfactory, except the quality of the coffee, which I found disappointing. Most disappointing however was the rather small indoor swimming pool. It is really small, shallow and somewhat stuffy. A stark contrast with the rest of the hotel. Nevertheless a very enjoyable stay.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Jakarta, General Manager at The Westin Jakarta, responded to this reviewResponded 22 November 2017

Dear Frank H,

Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you found our rooms comfortable, and that you enjoyed our signature Heavenly Bed. We also hear your comment on the size of the swimming pool - though the physical size cannot be changed as it is indoor, our constant endeavor is to make sure our guests have an enjoyable pool experience, and for that our associates are always here to assist.

Again, we thank you for sharing your review, and we look forward to welcome you back to The Westin Jakarta.

Be well,
Arun Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 11 November 2017

I have stayed at The Westin Jakarta with my friends and it was the perfect hotel.

At the westin every member of staff from security at the entrance, through reception, restaurant staff, are incredibly friendly, courteous and helpful. Everyone you meet gives you a smile and a greeting. Amazing people.

The rooms are elegant, modern, clean and very spacious. From the moment you enter the hotel you feel like a valued guest.

I had the pleasure to be welcomed by the EAM Mr. Freddie, who explained about the hotel facilities, outlets concepts and also looked after us during our stay making sure that we have the best experience and comfortable stay.

I would recommend it over and above!

  • Stayed: November 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Filippo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Jakarta, General Manager at The Westin Jakarta, responded to this reviewResponded 12 November 2017

Dear Filippo A,

Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad that you found our rooms comfortable, and that everyone took a good care of you during your stay. I will certainly pass on your kind comments to Freddie.

Again, we appreciate your review, and we look forward to welcome you back to The Westin Jakarta.

Be well,
Arun Kumar
General Manager

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Reviewed 7 November 2017

A return stay at Westin over the weekend. The warm greeting by the Westin staff at the car drop off point set the tone for a wonderful stay.

Room was spotless, bed heavenly as usual. Really nothing to fault. Even when on the morning of departure, while showering the pipes/pump starting making weird noises even though it didn't affect the water pressure or temperature. Service team responded immediately to locate the problem. Great response!

Henshin was awesome. Really unique food and cocktails. Never tire of visiting. Its a must visit place! Definitely try one of their signature cocktails, very well balanced and strong! Suspect Westin gives more alcohol than normal in their cocktails.

Had dinner and breakfast at Seasonal Tastes. Spread was overwhelming and over-indulged again :)

On the morning of check out, Westin had a customer appreciation event whereby they send all guests off with a cup of coffee/tea and a bag with a big sandwich and cookies. This nice surprise really puts the icing on the cake.

Will definitely return once again, early Dec! Thank you Westin for all the wonderful stays and biggest thank you to the fabulous staff!

  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank antajaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Jakarta, General Manager at The Westin Jakarta, responded to this reviewResponded 8 November 2017

Dear antajaya,

Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. It was a pleasure to welcome you for a weekend staycation, where the mood is slightly different and more relaxed rather than on busy weekdays. We're glad that you had a great stay, and that you enjoyed our signature Heavenly Bed as well as your dining experience at Henshin.

On Monday morning, we indeed were kicking off the Global Customer Appreciation Week, in which providing our guests with takeaway breakfast was one of our ways to appreciate our guests' loyalty to our hotel, yours included.

Again, we appreciate your review, and we look forward to welcome you back to The Westin Jakarta.

Be well,
Arun Kumar
General Manager

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Reviewed 6 November 2017

For what is expected from luxury room, we can say they all meet (electronic blinds, comfy beds, etc). However, the amenities are very disappointing, with 3 different packaging of soap, shampoo and lotion (one is very low budget), we are wondering if they have issue with the vendor

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Jeruel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Jakarta, General Manager at The Westin Jakarta, responded to this reviewResponded 7 November 2017

Dear Jeruel K,

Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad that you found your room comfortable, however we regret that the signature Heavenly Bath amenities were not up to your standards. We hear your feedback nonetheless, and will find ways to improve the experience moving forward.

We look forward to welcoming you back to The Westin Jakarta.

Be well,
Arun Kumar
General Manager

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Reviewed 4 November 2017 via mobile

I love the breakfast in the lounge. The service is top and the assortment of food is not huge but very focused and in a perfect quality.

I can recommend the Seasons dinner buffet. It is huge and has a great variety.

So for Jakarta the Westin will be always my place to stay.

Stayed: November 2017, travelled on business
Thank Bernhard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Jakarta, General Manager at The Westin Jakarta, responded to this reviewResponded 5 November 2017

Dear Bernhard H,

Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad that you found our Westin Club comfortable, and also had the chance to dine at Seasonal Tastes.

Whether it's for business of pleasure, we hope to welcome you back again soon to The Westin Jakarta.

Stay well,
Arun Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Jakarta

Address: Jl. HR Rasuna Said Kav. C-22 | Gama Tower, Jakarta 12940, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 471 Hotels in Jakarta
Price Range: €114 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Jakarta 5*
Number of rooms: 256
Official Description (provided by the hotel):
Enjoy a luxurious ambience with upscale amenities and a sweeping 360-degree view in our central location in Jakarta's famed Golden Triangle. ... more   less 
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