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All reviews olympic stadium the executive lounge lounge team room condition tourist sights two nights concierge staff platinum member great hotel upgraded to a suite a great stay enjoyed our stay modern hotel next morning place to stay rooms are spacious breakfast buffet is
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Reviewed 12 September 2018 via mobile

I stayed same brand in SH. Didn’t have the best check-in and out experience so didn’t set any expectation before I arrived here. It was amazing how friendly yet professional front desk staffs are. Tried Chinese restaurant for dinner. The food was great so was the service. Like this hotel a lot. Favorite in the area! Definitely recommended!

Date of stay: September 2018
Trip type: Travelled on business
1  Thank Yan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Nan... O, 公关经理 at Renaissance Nanjing Olympic Centre Hotel, responded to this reviewResponded 13 September 2018

Dear Yan Q ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff service and good taste of Chinese Restaurant made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,

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Reviewed 17 August 2018

I stay in hotels 75-125 nights per year and let me tell you something this was the best concierge staff I have ever had to interact with. For one, my charger stopped working and I had a meeting that did not allow me to leave and get a new one so they kindly purchased it for me. They were superb in every way (I mean above and beyond) and made my Nanjing experience one to remember.I am definitely going stay here again when I visit Nanjing in the future.

Date of stay: April 2018
Trip type: Travelled on business
Thank ZRichardT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Nan... O, 公关经理 at Renaissance Nanjing Olympic Centre Hotel, responded to this reviewResponded 20 August 2018

Dear ZRichard ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our concierge service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,

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Reviewed 9 August 2018

I recently spent 8 days in China and stayed in 5 different hotels and the Renaissance Nanjing was by far my favorite. This is a very large, modern 5 star hotel in a great (albeit quiet) part of Nanjing city. We arrived to the hotel by taxi from the train station which is about a 20 minute ride. the hotel is located outside of the older part of Nanjing in the new CBD right across from the Olympic stadium complex. Be aware that there is not a lot to walk to in this area other than a few indoor shopping malls. No tourist sights around here!
This is a big hotel and there is a massive lobby with plenty of seating options. My check-in was fast and friendly, and the host spoke good English. Because of my Platinum status I was upgraded to a small suite with lounge floor access. The room was HUGE. There was two bathrooms, multiple closets, and everything worked perfectly. The room has electronic shades that open when you enter the room which is very cool. The sitting area was very comfortable and the bedroom area was HUGE as well with a big comfy bed. The bathroom was also very large with a big soaking tub and a large walk-in shower. There were robes and slippers in the closet and everything in the room smelled clean and fresh. the bed was super comfortable with really good pillows. Plus the darkening shades did a great job of keeping the room pitch black for sleeping. In the mornings I had breakfast in the executive lounge, which had only basics, but it was fine. I was a little disappointed to go to the lounge one evening late to find almost no snack food out. I knew the dinner options would be put away but I was hoping to find some snacks available even late, and they weren't. My only other complaint about the hotel is the Concierge desk seemed to know very little about the local area. A trademark of Renaissance hotels is supposed to be their concierge "Ambassadors". I asked if there was a pizza restaurant nearby they could recommend, and even though I could see a few online, they kept saying there were none!! They need to improve their knowledge of the local area.
Overall this was a great stay, and I will absolutely stay here again my next trip to Nanjing.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank ChewInRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Nan... O, 总经理 at Renaissance Nanjing Olympic Centre Hotel, responded to this reviewResponded 9 August 2018

Dear ChewInRI,

It is always a great pleasure to receive comments such as yours, and I am delighted that you found our room and facilities to be of a satisfactory standard overall.We also appreciate your suggestions on the Concierge desk.Your suggestions will help our team members improve the service quality and meet the needs of more customers.Your comments will be shared with them immediately.

Please feel free to contact me directly for any future reservations or assistance. Thank you very much again for sharing your comments with us. We are looking forward to welcoming you back to the Renaissance Nanjing Olympic Centre Hotel soon.

Sincerely yours,
Tom Tai
General Manager


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Reviewed 29 June 2018 via mobile

I don’t mind being a regular at this hotel. I usually stay weeks at a time for business and this being my forth time this year, it
has never disappointed me. The staff, especially the crew at the Executive Lounge, are friendly, professional, personable and helpful. The rooms are modern, spacious and clean, and being a platinum elite member, have always been upgraded to their corner executive suites. The restaurant offers plenty of food choices and I can’t complain about the quality. However, it would be good if they offer more western food choices. Perhaps, add a fish fillet sandwich, fish and chips, onion rings and chicken wings to the menu.

The area is a very safe and quiet neighborhood. It is walking distance to two malls and the Olympic Stadium with a nice park for morning or late afternoon strolls. Bikes are also available in the lobby.

Renaissance Nanjing Olympic Centre is the place to stay in Nanjing!

Date of stay: June 2018
Trip type: Travelled on business
Thank Travelholic_Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Nan... O, 总经理 at Renaissance Nanjing Olympic Centre Hotel, responded to this reviewResponded 1 July 2018

Dear Travelholic_Vic,

It is a great pleasure to receive comments such as yours, and I would like to thank you for your positive comments about our rooms and the Executive Lounge. We also appreciate your suggestions on western food. Your suggestions will help our team members improve the service quality and meet the needs of more customers. Your comments will be shared with them immediately.

Please feel free to contact me directly for any future reservations or assistance. Thank you very much again for sharing your comments with us. We are looking forward to welcoming you back to the Renaissance Nanjing Olympic Centre Hotel soon.
Sincerely yours,

Tom Tai
General Manager

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Reviewed 16 June 2018 via mobile

Great and special suite this week in Nanjing,Thanks Lillian, Zoe, Raychelle... all professional Executive Lounge Service. All my guests feeling great meeting here.

I stayed here for whole week and happy hour provides great dinner everyday with sincerely hospitality.

If stay in Nanjing again, Renaissance must be the first choice. If you stay in Renaissance in china, Nanjing Renaissance must be one of the best here.

这是一个完美之旅,住这里,你的每一个客人都会对你的选择充满羡慕,每一个会议都在满足下完成。感谢Lillian的每天关怀,Raychelle 的房间安排,Zoe对问题的跟进,和酒廊MM每天勤快笑面的专业服务

Date of stay: June 2018
Trip type: Travelled on business
Thank alexlL7370FQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Nan... O, 总经理 at Renaissance Nanjing Olympic Centre Hotel, responded to this reviewResponded 18 June 2018
Google Translation

亲爱的alexlL7370FQ,

读罢您的入住分享,嘴角不自觉上扬的弧度暴露了我的心情,感谢您将快乐传递给我们!得知您在我们这里度过了一段美好又难忘的入住时光,我们打心底里觉得荣幸又自豪。我会把您的评价分享给Lillian、Raychelle和Zoe,相信她们也会觉得高兴又自豪!衷心期待您的再次光临,让我们携手续写更多美好的篇章!

祝好!
总经理
Tom

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