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“Exceptional Service with friendly staff”

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Suning Universal Hotel
Ranked #39 of 1,996 Hotels in Nanjing
Reviewed 17 July 2012

My family stayed at the Suning Universal Hotel for over 2 weeks between the end of June and July of 2012. The hotel is centrally located with easy access to many attractions. The hotel provides exceptional service to make every guest feel at home. The moment we arrived, the staff made us feel special and welcome. Special recognition for the guest relation manager Zhu Helen, lobby restaurant staff Zhang Zi Jun and housekeeping staff at 23rd floor. The suite we stayed at 23rd floor is little outdated, however, the hotel is renovating the suites floor by floor. Our two weeks stay was pleasant and we would return again in two years.

Room Tip: 25th and 26th floors are new
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  • Stayed: July 2012, travelled with family
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Thank CIndy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 58 reviews

Reviewed 21 November 2011

I stayed at the Suning Universal Hotel for 10 days in November 2011. Located on Guangzhou Road (next door to the Nanjing Grand Hotel), the hotel is about a 10 minute walk from the Zhujianglu‎ metro station (Line 1) on the corner of Zhongshan and Guangzhou roads in the downtown area.

This hotel is in a recently built office tower, with the hotel lobby, restaurant, and ballroom on the 3rd floor and the hotel rooms and suites located between the 22nd and 28th floor. There is a rooftop swimming pool on the 29th floor. There is also a health club on the 4th floor. There are staff located at the ground-floor entrance to escort arriving guests with their luggage to the lobby on the 3rd floor.

I stayed in a very comfortable room on the 23rd floor. There was no street noise and hardly any sound from my neighbors. My room was very clean, in good condition, with no strange smells, and no tobacco odor. I found the mattress a little harder than I was used to, but soon became comfortable with it. The white/beige room carpet was a little worn and is probably rather hard to keep clean. The bathroom was a little small with a showerhead over the bathtub with shower curtain (no separate shower cubicle), but perfectly fine for one person. My room (not really a suite) was divided into a separate bedroom with door and a living room with office desk. The bedroom had a large, wall-mounted, flat-screen TV with 30 channels; 26 in Chinese and 4 in English (CCTV News, CNN, Discovery Channel, and HBO). It would have been great to have a TV in the living room also. The hotel offers free internet access (wired) in the room and wifi in the restaurants and lobby areas.

Housekeeping was excellent.They also asked me which time was preferable to clean my room on weekdays and on weekends. The complimentary China Daily newspaper usually arrived in my room later in the day. Complimentary fruit (they asked for my preference) was provided in my room each day. The laundry service was fast and efficient.

Buffet breakfast is served in the Lobby restaurant on the 3rd floor. The breakfast choice was excellent with a large selection of Chinese and Western food. After my first breakfast in the restaurant, the staff asked me for feedback to improve their service. They took note of my special requests and made every effort to ensure they were provided for each subsequent breakfast.

I had dinner a few times in the "Sun" restaurant on the 3rd floor. The food was excellent and the serving staff are very attentive. At the weekend, you should not be surprised to find the hotel hosting wedding celebrations in the ballroom next to the restaurant. However, this had no impact at all on the quality of service.

I ordered room service once. When the language barrier made it clear that I could not communicate exactly what I wanted, the staff came to my room so that I could indicate what I wanted to order from the menu.

I really enjoyed my stay at the Suning Universal Hotel and I would certainly return here again. The hotel provides very good value and the staff went out of their way to make me feel at home and ensure sure my stay was pleasant.

Room Tip: Make sure you request a room with breakfast included in the rate.
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  • Stayed: November 2011, travelled on business
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Thank Swiss_Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

All hotelrooms are actually very spacious, comfortable and elegantly suites, with splendid city view. The top (29th) floor is a large indoor swimming pool with almost panoramic city view.

Room Tip: Check internet for offers. Usually only one (1) breakfast included in room rate, but deals can be ma...
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  • Stayed: October 2010, travelled with family
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Thank cees3105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile
Google Translation

Stayed: September 2017, travelled with friends
Thank Paolo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 28 March 2017
Google Translation

  • Stayed: March 2017, travelled with family
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Suning Universal Hotel

Address: No.188 Guangzhou Road, Gulou District, Nanjing 210024, China
Region: China > Jiangsu > Nanjing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 1,996 Hotels in Nanjing
Price Range: €64 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suning Universal Hotel 5*
Number of rooms: 111

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