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“tiny worn down room”

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Bridal Tea House Hotel Yau Ma Tei
Ranked #273 of 729 Hotels in Hong Kong
Reviewed 22 July 2017

The room is worn down and seems not very clean. Toilet is the smallest that I have ever seen. Bed is not comfortable and I feel very stressful when I enter the room.

I don't think you can call it as a hotel

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank bari_ttc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel Yau Ma Tei, responded to this reviewResponded 27 July 2017


Dear Valued Guest,

Greetings from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.

At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 415 reviews

Reviewed 20 July 2017 via mobile

Prime location, just few min from YMT mtr and Nathan Road. Little bit older, could do with a renovation. Was a shame had a very noisy family next two rooms who kept talking loudly with the doors open late nig-t and early morning.
For the location its great, but I prefer the BTH in AnChor street.

Stayed: July 2017, travelled solo
Thank Pepijn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel Yau Ma Tei, responded to this reviewResponded 27 July 2017


Dear Valued Guest,

Greetings from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.

At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

We had a one night stay in a double bed room. Room was petite that we were not able to open our luggage. I knocked myself everywhere in the washroom because it was too small.. :-(
The light on top of our beds was spoil and kept blinking.. we had to turn it off in order to not get dizzy of giddy because of the 'disco' effect light. Staff tried to figure out but sadly technician only able to come in the next morning.
Toilet bowl cover was spoil as when I tried to lift it up, I was basically holding the whole piece of cover in my hand. Surprise!
However, this hotel has very well organised luggage keeping services, which they issued number to every guest who dropped luggage after check out.
Staffs were friendly and helpful also, but the unpleasant experience in the room definitely stop us from going back.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Yoke Mei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel Yau Ma Tei, responded to this reviewResponded 18 July 2017


Dear Valued Guest,

Greetings from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.

At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017

the room is too small, when friend need to open the luggage, I have to move my luggage to the door. Bedroom and bathroom are only can turn around. Actually that's not comfortable. And the building is old, sound insulation is bad.

  • Stayed: September 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank yuting l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel Yau Ma Tei, responded to this reviewResponded 11 June 2017

Dear Valued Guest,

Greetings from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.

At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2017 via mobile

The room is a bit small, but very clean and tidy. The toilet was surprised me as they separate the bath space and washroom. The location is superb as you can reach the hotel by take off at Yau Ma Tei MRT station, exit C. Nearby got a lots of Hong Kong street food, highly recommended for 辉记车仔面, the stalls open from 6pm until midnight. Outside the main road (walking distance 3 mins), you can easily find the city flyer bus where can travel to airport. By walking distance 10-15 mins, you can reach The Landmark, whereby you also can reach to Mong Kok. Overall is not bad, but early in the morning you might heard those cleaning ladies (housekeeping) chit chat outside your room.

Stayed: March 2017, travelled as a couple
Thank kiwihow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel Yau Ma Tei, responded to this reviewResponded 11 June 2017

Dear Valued Guest,

Greetings from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.

At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bridal Tea House Hotel Yau Ma Tei

Address: No.6-8 Arthur Street, Yau Ma Tei, Hong Kong, China
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #273 of 729 Hotels in Hong Kong
Price Range: €46 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bridal Tea House Hotel Yau Ma Tei 3*
Number of rooms: 127
Official Description (provided by the hotel):
Bridal Tea House Hotel (Yau Ma Tei) located at the commercial, shopping and leisure spot of Yau Tsim Mong distrist, only 3 minutes walk to the nearest MTR Yau Ma Tei station. The famous Temple Street night market, Tin Hau Temple and shopping malls can be reached in 5 minutes. We proudly offer convenience, relaxed and contented shopping moments for our guests. All 127 elegant rooms are well-equipped with Free Wi-Fi service, independent air conditioning system and LCD TV. Stylish and unique Bridal Tea House Restaurant with healthy western dishes menu provide a relax environment after a long day for business clients and tourists. Multi-functional VIP rooms are also available for business conference and wedding services. ... more   less 
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Also Known As:
Bridal Tea Hotel
Bridal Tea Hong Kong

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