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“Worst hotel, rude staff, non-guest friendly”

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Bridal Tea House Hotel (To Kwa Wan)
Ranked #272 of 730 Hotels in Hong Kong
Reviewed 15 April 2017

It was my worst choice to select this hotel. I had booked 4 rooms for 4 days from 11th to 15th April 2017 for my family coming from India and our experience there was pathetic.The hotel does not meet any international standards.
1. The hotel serves the same vegeterian brekfast(Bun,butter, beens, salad,tea/coffee/juice) for all the days and if we try to ask the staff even for milk or cornflakes(as we had a kid too), all they say is buy from Seven11. For all the four days of our stay we had to buy stuff for our own breakfast from outside. Worst is yet to come, We asked the staff for ice and we got the same response, "Buy from Seven11". I fail to understand what kind of an International hotel which has a restaurant inside cannot even provide ice to its guest?
2. The staff is extremetly rude and not at all helpful. I have statyed in a lot of hotels in Hong Kong and this hotel has the worst staff let me be very clear.
They start yelling at guest. They treat the guest as crap.
We had to check out at 11.30AM but we had to go out , so we checked out late, we were ready to pay the fine, but the moment we entered the hotel the receptionist at the gate started yelling at us. Add to that, that we went to our rooms to collect our luggage you cleaning staff was already inside and were not even allowing us to pack our luggage. Even after requesting them to do cleaning after we check out at 2.30PM they did not leave our rooms and did not even let us pack properly. Also when we had got our own lunch from outside(as the hotel serves no good edible vegeterian food) and we requested the hotel manager to allow us to just eat inside the restaurant area, before the managers reply the staff over there started yelling at us, they took away the spoons, forks and other stuff from the table as if we were robbers or we would take away their stuff. Is the way an International hotel should behave with their International guests?
3. We were charged 100HKD more for all the 4 rooms since we were late in checking out at 11.30 and we checked out at around 2.30 but by the actions of their cleaning staff, which were not letting us pack our stuff, we could only conclude that the main motive of the staff was to delay our check out so that they could charge us 500HKD per room as a fine.

I am seriously very dissappointed with the hotel. I will definitely like to talk to the senior management of their chain of hotels. They way their staff behaves with its guest is extremely untollerable and unacceptable. I would never recomend this hotels to any one.

Sincerely,
Parth Shah,
An extremely dissapointed guest.

Room Tip: "Dont BOOK a room here"
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  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Parth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel (To Kwa Wan), responded to this reviewResponded 19 April 2017

Dear Valued Guest,
Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Winnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 67 reviews

Reviewed 21 January 2017 via mobile

Stayed here for a night before Christmas last December 2016. The room is small but very clean and organized. I find it too far from the places that i wanted to go in hk though. But overall , I'd say this is a great small hotel.

Stayed: December 2016, travelled with friends
Thank Kitin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel (To Kwa Wan), responded to this reviewResponded 23 January 2017

Dear Valued Guest,

Warm Greeting from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.
We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.
Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.
We look forward to having the pleasure of serving you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2017

Wonderful stay here for a week. Modern and beautiful city view out the room windows. Friendly hotel staff. Understand English. The room is very comfortable, very clean and more spacious compare to other budget hotels in Hong Kong. Really value for money. Location is very good, easy to find. Bus stops are just 5 mins walking distance. Many nice restaurants nearby. There is a 7-11 and a laundry shop just at the corner of the hotel. Many nice massage place nearby too. Not far from the hotel by bus. Definitely will stay here again on my next trip to Hong Kong.

Room Tip: Comfortable
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  • Stayed: December 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Han F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel (To Kwa Wan), responded to this reviewResponded 23 January 2017

Dear Valued Guest,

Warm Greeting from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.
We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.
Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.
We look forward to having the pleasure of serving you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

We were disappointed by the service. The staff, except the manager, were very unfriendly. We didn't get dinner at the restaurant even though we reached 30 mins before closing time. Rooms are comfortable and located well.

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Service
Thank shivnal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel (To Kwa Wan), responded to this reviewResponded 8 January 2017

Dear Valued Guest,

Warm Greeting from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.
We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.
Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.
We look forward to having the pleasure of serving you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

The Hotel is unexpectedly nice and convenient by bus to every places of interest.”
The hotel is unexpectedly nice. As it is very convenient by bus to every places of interest. It is surrounded by all kind of good food from Hong Kong style cafe, McDonald's, to nice restaurants . The check in staff was friendly and helpful and check in was fast. The front desk staff Mr Yip is very helpful and patient to guide us on transport to take everyday. Please send our gratitude to him.

  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank lilianchuah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTHHK, Guest Relations Manager at Bridal Tea House Hotel (To Kwa Wan), responded to this reviewResponded 7 January 2017

Dear Valued Guest,

Warm Greeting from Bridal Tea House Hotel Hong Kong!

My sincerest apologies for the delayed response. We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.
We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.
Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.
We look forward to having the pleasure of serving you in the near future.

Sincerely,
Winnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bridal Tea House Hotel (To Kwa Wan)

Address: No.14-18 Sung Wong Toi Rd, To Kwa Wan, Hong Kong, China
Region: China > Hong Kong > Kowloon City
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #272 of 730 Hotels in Hong Kong
Price Range: €35 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bridal Tea House Hotel (To Kwa Wan) 3*
Number of rooms: 56
Official Description (provided by the hotel):
Bridal Tea House Hotel (To Kwa Wan) located in Kowloon, nearby the new Kai Tak Cruise Terminal, Kai Tak is a town full of traditional features of Hong Kong, a wonderful place for exploring local cultures. Variety bus routes in town travelling to Hong Kong Island and Kowloon, easy access for tourists to travel around the hot spot of shopping centres and sight-see locations. All 56 elegant rooms are well-equipped with Free Wi-Fi service, independent air conditioning system and LCD TV. Our stylish and unique restaurant with healthy western dishes menu provide a relax environment after a long day for business clients and tourists. Multi-functional VIP rooms are also available for business conference and wedding parties. ... more   less 
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