Picked this hotel because of overall good comments in Tripadvisor. In fact, the hardware of the hotel is not bad. However, it was an entirely terrible experience to my guest. The attitude of Olivier from Reception was rude and terrible. It showed how unwelcome and no empathy when we asked for fixing our problem.
The booking was made through Ctrip, we have put a request for kind-bed. However, it was offered a twin-bed and we asked for a change. Olivier kept telling us "the booking has confirmed with twin-bed and not king bed. The booking was not directly booked with hotel. It is not my problem. The situation was told to guest. The fact is we don't have double bed in hotel tonight and what you want me to do."
His attitude was arrogant, no empathy and no apologies during the whole conversation. When I asked for his name he was so proud of telling me he is Olivier and asked me to feedback to hotel. Thank you and surely I will tell all my friends how great service you extended to us.More