Picked this hotel because of overall good comments in Tripadvisor. In fact, the hardware of the hotel is not bad. However, it was an entirely terrible experience to my guest. The attitude of Olivier from Reception was rude and terrible. It showed how unwelcome and no empathy when we asked for fixing our problem.
The booking was made through Ctrip, we have put a request for kind-bed. However, it was offered a twin-bed and we asked for a change. Olivier kept telling us "the booking has confirmed with twin-bed and not king bed. The booking was not directly booked with hotel. It is not my problem. The situation was told to guest. The fact is we don't have double bed in hotel tonight and what you want me to do."
His attitude was arrogant, no empathy and no apologies during the whole conversation. When I asked for his name he was so proud of telling me he is Olivier and asked me to feedback to hotel. Thank you and surely I will tell all my friends how great service you extended to us.
- Official Description (provided by the hotel):
- Business or pleasure? Shopping or culture? At OZO Wesley Hong Kong, you won't have to pick - you can have it all.We have created a stylishly designed urban accommodation for on-the-go global nomads right at the heart of all the action. Superb bedding and intuitively designed rooms give you just what you need for the perfect night's sleep. A healthy breakfast and espresso jolt will invigorate you in the morning. Meanwhile, our interactive orientation screen will give you all the area info you need to dive into your day - however you want it to unfold.Located on Hennessy Road, a prime business and commercial district on Hong Kong Island between Admiralty and Wanchai MTR stations, our first class property is just a 5-minute stroll from the brands and boutiques of Pacific Place, and the sights, restaurants and bars that give this city its buzz. So go on - wander, explore, shop, dine and discover. The perfect night's sleep will be waiting when you return. ... more less
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