This was the second time we stayed at this hotel on our holiday to Hong Kong this late October. We found this hotel to be worth of our commendations in terms of its value, location, staff, administration and amenities. Many things have changed since our last visit in November 2015. We were given a room with 3 single beds (marvelous) on the 17th floor. The room was still roomy though with 3 beds and many of the decor inside was new and modern, There was a safety deposit box inside now and the room had been renovated. It was clean, neat and tidy, cosy with an assurance to give travellers a sense of peace and comfort. The wifi was fast and reliable. Overall it was a quiet room. Unlike other hotels with thin walls in between rooms that give you 'uninvited noise' in small hours, we couldn't hear anything. Reception staff was exceptionally friendly and helpful. One example we couldn't forget is at the time of our checking out, we found out that the wheels of our suitcase broken. We were very embarrassed and at a loss. As we were prepared to leave our luggage temporarily with the hotel when our flight was leaving in the evening. We didn't have much time. But the female reception staff was very helpful. She waited for us to go out and buy another new one and promised to take care of the old one for us. Much thankful to her (forgot to ask her name!) The other thing I want to say is about the administration. I completed the tenant survey when leaving and complained about the fridge which was not cold enough. The second week we were back to Australia we received a mail from the administration and said that follow-up action about this had been taken. Good on you! Very few hotel would response to feedback these days. Last but not least we would also give our commendation to those staff who served breakfast. They had done a good job in very good manner. Of course the location of the hotel in terms of the availability of restaurants (various types ranging from Cantonese, yum cha, noodle stores, vegetarian), supermarkets, market-style shopping venue at North Point is beyond criticism. The proximity of bus and tram stations, ferries and other public transport that give convenience to travellers are not to be forgotten. All in all, we would still like to suggest to the hotel management that their breakfast can be made better by adding more dishes and ringing the changes; also the provision of teabags inside the room will be far better.
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