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All reviews rooftop pool whampoa garden promenade restaurant shuttle bus hong kong island club room hung hom lovely hotel building work stayed here for nights the hotel offers shuttle service reception area buffet breakfast upgraded to a suite nathan road harbor view room
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Reviewed 26 August 2016

My family go to HK every year and we always choose Harbour Grand Kowloon, not only because of its convenient location in Whampoa but also because of its excellent customer service. We stayed at a serviced suite for a month during the summer at a reasonable price and also booked another room for my parents for convenience. During the check-in my kids were greeted by the friendly staff to sign them up for the VIK program. Rooms are clean and well-organized by the housekeeper. The buffet downstairs has a lot of varieties with good quality. The pool on the rooftop is a must with amazing views. Kids love to go to the pool every single day then buffet downstairs at night, hence I have to blame harbour grand for our weight gain :). The shuttle that connects to Tsim Sha Tsui also brings us convenience. We look forward to return to Harbour Grand Kowloon for our next summer vacation...

Room Tip: ask for harbour view
  • Stayed: June 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Prince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 31 August 2016

Dear Prince C,

Thank you very much for choosing to stay at Harbour Grand Kowloon with your family every year. It’s our great pleasure to be your home away from home in Hong Kong. We are so thrilled to hear that you and your family thoroughly enjoyed your one month stay and were especially impressed with our caring and genuine service. Thank you very much for your excellent compliments and continuous support which are most encouraging to us all and we are already counting down to your next happy return visit.

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Reviewed 25 August 2016

We had a 2 night booking at this hotel but for unfortunate circumstances we had to change the dates slightly and wanted to book for five nights. They would not cancel our original booking for two nights but will rebook us but charge for five and no credit for the two nights. This is very bad business and would recommend no one stay there. We now have to look for a cheaper hotel because we have lost nearly 600.00 and we are pensioners.

Stayed: October 2015, travelled with family
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016 via mobile

Loved the pool area, views were amazing. Pool open till late which meant we could use after a day of sightseeing. Rooms abit tired. Very good and interesting selection at breakfast with brilliant views. Shuttle service made getting to the main areas easy.

Stayed: June 2016, travelled as a couple
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 31 August 2016

Dear Gary C,

Thank you very much for your great review. It’s wonderful to know that you loved our pool with the amazing view and which you could relax after a day of sightseeing. Thank you also for your compliments on our breakfast and we are happy that you liked it. We all look forward to extend our warmest welcome to you and to offer you another delightful stay in the nearest future.

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Reviewed 24 August 2016 via mobile

I am at hotel Harbour Grand Kowloon I came on 16/8 on family tour. Ambience of hotel is very good and beautifully built at harbour coast But the staff of hotel is polite but uncooperative. Welcome drinks were not offered till completing formalities of check in not even water was given even after asking for it. Hotel is extremely expansive wifi is allowed at only two devices per room.For any additional advice charges are 50 to 100$ per day. Wifi is slow. It got disconnected from my phone which was registered device and on reconnection of same device again charges were taken. Water bottles only two half litre are given per day and additional is about 50$ per bottle. Room rent is very hefty and they provide any other thing. So if you want to stay in hotel enjoy harbour view rooms scenery and jacuzzi and swimming pool at top floor and jogging at deck on sea shore but arrange for water and food from outside

Stayed: August 2016, travelled with friends
2  Thank Sandeep G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 26 August 2016

Dear Sandeep G,

Thank you very much for taking the time to share with us your feedback. We are glad that you enjoyed the hotel ambience and the splendid harbour view, however we regret that you did not experience our usual warm welcome and caring service upon arrival and the welcome drink service did not live up to your expectation. We appreciate your comment and have reviewed with the concerned department who strive for continual improvement and guest satisfaction at all times.

On a separate note for your future reference, we do have multiple offers with wifi, breakfast or other dining privileges available on our hotel website and bookings made via our hotel website directly include free wifi with unlimited devices. It would be worth browsing through it when you plan for your next visit to Hong Kong.

We wish to welcome you back and to offer you a most enjoyable and delightful stay next time.

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Reviewed 23 August 2016

I stayed here for one night during journey to Australia and found the hotel to be in an amazing spot. The interior was breath taking with the biggest chandeliers I have ever seen!! My room was lovely with a bed big enough to sleep an army!!! Sadly I felt a little out of it as everything is very technology based but I did venture out to catch the famous ferry to the markets and a lovely beach not far from here.

  • Stayed: November 2015, travelled solo
    • Location
    • Rooms
    • Service
Thank misstee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 26 August 2016

Dear misstee,

Thank you very much for your excellent review. It’s a pleasure to hear that you were impressed with our hotel lobby, the beds and also took the advantage of our convenient location to explore the city. We look forward to welcoming you back for another pleasant and delightful time again.

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