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2,865 - 2,870 of 4,007 reviews
Reviewed 22 June 2010

The service of some of the staff like doorman, was good. The reception was a little bit late and the rooms are not provided in time. They refuse to give the room before 1.00 pm, even-though I arrived by 8.00 AM. The upkeep of the room hardware was not right The food was OK.

  • Stayed: April 2010, travelled on business
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Thank GKIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2010

Its my 4th night staying here now. I booked the Horizon club harbour view. Amazing view from the ceiling to floor windows. Convenient to travel.

Very good service bythe concierge, door guys and all. However, what I didnt like was. The moment we entered the room and put the bags down, my kids switched on the TV, and the very first thing they saw was a porno programme going on with 3 women doing a threesome. Its only when they said YUCKS that we realised what they saw. We switched it off and called the reception.

Well, the technical guys came and again, they on the TV and saw a guy banging a girl...gosh... they took time to get rid of it..well other than that ..all was fine. ..I find that the Cafe Kool doesnt have a very great variety of food. Especially the club lounge for the breakfast dishes.

What I really loved about the hotel was the helpfulness and courtesy of the staff.

The hotel had a tour which I took, they brought us to the Man Mo temple ( very smoky ) nothing great, they took us to the Peak,,beautiful,,, but they were rushing everyone. They had a trip to the Fishing Village & Jewellery factory which was a waste of time, especially with the hot weather.
They took us to the Stanley Market as well. Seems the same as Singapore's Chinatown,,nothing too great. I went to Temple Street today ..it was better, nice stuff for souveniers. Also went to Ocean Park, the kids really enjoyed but the timing of the rides is very short.

I wanted to eat Indian food, and I find that the quality of Indian food is not good compared to the Indian food In Singapore, especially the Naans. However, just opposite the Hotel ,where there was a Mcdonalds ( thats my landmark ) lol... there was a India restaurant called The New Sangeet. Defifnitely better than Woodlands and the rest. Good ambience as well.


Overall nice experience..

  • Stayed: June 2010, travelled with family
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Thank peekyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2010

When I first started staying at the Kowloon Shangri-La several years ago, it was dated and in desperate need of a facelift. It was so bad, in fact, that I stopped staying at the Shangri-La and started staying at the Kowloon Intercontinental even though the Shangri-La is next door to the office.

I have returned to the Shangri-La this trip to give the renovated hotel a second chance. Although the entire hotel is not renovated yet, the room I stayed in was. They have decorated the spacious room with high end materials which include light woods and leather, as well as well placed mirrors to give the room an even larger feel. Well done! The bathrooms are all marble with a huge shower and ample counter space. Overall, a very comfortable space. This is still a step down from the Intercontinental, though, as they do not have the little details like an iPod docking stations, or in-room Bose stereos, but this renovation has made the Shangri-La a viable and less expensive alternative.

The service, though, is on par with the Intercontinental. I was greeted at the door and processed in my room rather than at the front desk. My dry cleaning came back the same day even though I did not request it and the room service is quick and the food is very good. Shangri-La Hotels are known, though, for their buffets and the Kowloon never disappointed. Breakfast, lunch or dinner, you will be impressed.

Although Hong Kong Island may have all the touristy spots like The peak and Stanley Market, Kowloon has the best shopping and food. You can get everything in Kowloon from high end shops to the Ladies Market - from 5 star restaurants to Kowloon street food - and the Shangri-La is located right in the middle of it all.

So the verdict is that the new, renovated Shangri-La is worth a look - particularly if the price is right!

  • Stayed: June 2010, travelled on business
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Thank 2W3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2010

Our third stay at this hotel in about 20 years and it did not disappoint. Booked two rooms on the Horizon floor and requested that they were adjoining and they were. From our check in to the time we left the service from everybody was way above expectation. The rooms were modernised with large flat screen TV's. Bathroom had a large walk in shower with a rain shower which was powerful and refreshing. Toiletries were L'Octaine and everything was finished to the highest standards. The Horizon club was welcoming and we were well looked after whenever we visited. Have visited may hotels in this chain and the Lobby here still has the wow factor every time I see it. This hotel is highly recommended and we are already planning a return trip.

  • Stayed: June 2010, travelled with friends
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Thank welshtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2010

We booked a harbour view room at a great rate online. The hotel is clean and the staff went out of their way to make our stay memorable. It was our honeymoon so they gave us flowers on arrival and the following day we received a card signed by the staff and bottle of champagne. The room was a good size for HK with floor to ceiling windows and a great view of the city. The hotel is a 10 - 15 minute walk from the ferry or Nathan Road, so not as convenient as the Sheraton or Continental but still in a good location. There are several good tailors just across the road. The concierge was very knowledgable and helpful. I would definately recommend this hotel to anyone.

  • Stayed: June 2010, travelled as a couple
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Thank fishcuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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