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Reviews (4,004)
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305 - 310 of 4,004 reviews
Reviewed 3 September 2017 via mobile

We have received the best of attention to detail. We have a reasonably large room which is in a good condition with a lot of attention to detail. On of the clever systems is the night lights when you are in a strange place and darkened room there is some subtle lighting that comes on so if you have to get up in the middle of the night, you can find your way to the toilet. It may not be important to some but to us it's invaluable to us. All in all most people would enjoy their stay here.

Stayed: September 2017, travelled as a couple
Thank Philip Jeffrey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 4 September 2017

Dear philipj71, thank you for such lovely compliments. It is delightful to know that you had such a wonderful time here. We cannot wait to welcome you back soon. Best regards, Philip Dewar, General Manager

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Reviewed 31 August 2017

We stayed for two nights. From the friendly checkin to our departure we enjoyed extraordinarily good service, a very large and comfortable room overlooking the harbour, and good food. In particular, Margaret Fung, our customer relations manager was outstanding. She sent us a personal note with a box of chocolates to our room, and a nice farewell email, remembering all of our travel details. All staff were very quick to assist when required. The concierges gave us some good tips for things to do. The free hotel transfer to the start ferry is useful, and the free airport bus will carry any hotel guests from the train at Kowloon station to the hotel. The hotel is conveniently located and highly recommended to any visitor to HK.

Room Tip: Harbour view rooms are great
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank John-Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 4 September 2017

Dear John-Simon, your compliments are the biggest motivation to us all as we always spare no efforts in deliverying an enjoyable stay and dining experiences to all our guests. Thank you for your kind compliments on Margaret and the team, who are all pleased to know that you had such a great time here with us again. We all look forward to welcoming you back real soon. Best regards, Philip Dewar, General Manager

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Reviewed 29 August 2017

Great hotel in prime position to take in Victoria harbour,all staff are helpfull and very friendly.
Our suite was very clean and tidy and if we required any assistance, staff we at our service immediately.
We also eat at both restaurants and the service and again the friendly staff made us very welcome.
Our return home trip to the airport we availed ourselves the chauffeur driven service in the Mercedes and it was fantastic and were meet at the airport by a staff member and guided to the check in counter.
A truly first class hotel.

Stayed: April 2017
Thank r0bertfalc0ner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 30 August 2017

Dear r0bertfalc0ner, thank you for sharing such a fantastic experience with us. We are indeed pleased to know that our colleagues have left you a lasting impression with their genuine service. We are also glad to hear that you thoroughly enjoyed deluxe comfort by trying our limousine airport-transfer service. We all look forward to welcoming you back for another delightful stay. Best regards, Philip Dewar, General Manager

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Reviewed 28 August 2017 via mobile

I stayed here 20 years ago and have always longed to take my family to experience the shangri la Kowloon.
We opted for the full experience with harbour view rooms on the Horizon club 20th floor.
From the moment you arrive you are made to feel special and valued. You are shown to your rooms and given a tour of the facilities in your room. If you opt for the horizon club, breakfast is included and I swear is the best breakfast you will ever have.
There is afternoon tea with nibbles and a two hour happy hour of cocktails and alcoholic drinks again with fantastic finger food. All this is complimentary.
This hotel is luxury and relaxation, the spa, is amazing along with the fitness centre and jacuzzi. The only thing it lacks is a bigger deeper swimming pool, but this is just being picky.
Please go and experience it all for your self and if you can, go for full harbour views on the horizon club. You will not regret it.

Stayed: August 2017, travelled with family
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 30 August 2017

Dear Steve J, we are thrilled for your great support and are delighted to welcome you back after 20 years. We are more than pleased to learn that you once again enjoyed a memorable time here and that you went home with a fantastic experience at our Horizon Club and a lasting impression of the fabulous, world-renowned Victoria Harbour view. Thank you once again for your unfailing support. We are already counting down to your next happy return visit. Yours truly, Philip Dewar, General Manager

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Reviewed 28 August 2017

This hotel has all the elements to be a top rated hotel.
I was there in the end of the year and the atmosphere was nice with X-mas decorations. I could enjoy the view and the environment when I walk into the hotel.
It was a pleasure that the hotel remembers my birthday and gave a little gift.
The only problem was location. In one sense, it is a good location right next to the waterfront just across the street. But, if I want to go to subway station, I have to walk some distance. When I am in good condition, it is not a problem at all. But when I am tired after a lot of walking during the day, It can be a little tiring. Specially the first time was more tiring because I didn't know the shortest way. When I got familiar with the street later on, it became much better and felt more comfortable.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank stansoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 29 August 2017

Dear ikkim707, thank you for rating us highly. We are more than pleased to be part of your memorable festive and birthday celebration. Your compliments are the greatest motivation to us all, and we all look forward to welcoming you back for another wonderful journey real soon. Yours truly, Philip Dewar, General Manager

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