We arrived at the hotel around 7.00am and we were allowed into our room straight away - something we hadn't expected but was extremely welcome after a night flight. Without exception, all the staff were efficient and very friendly. The Horizon Club Lounge was very comfortable and enjoyable to use. We've decided that in Hong Kong, we will only stay at this hotel in future. In fact we're planning a return trip at the moment and intend to stay longer. J&J, Perth, Australia.