Dear Suezette S
Thank you very much for taking your time to review us on TripAdvisor.
We are delighted to know that you enjoyed your stay. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments about Derek Chiu, our Assistant Concierge, with the team as we are sure he will be most appreciative of your compliments.
We regret that swimming pool is not available within our hotel due to structural constraints and space limitations. However, guest can enjoy the pool at the Marco Polo Hongkong Hotel which is just few minutes walk from the Prince Hotel. Your suggestion will be shared with the Project team for future renovation plan review.
We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.
We look forward to the pleasure of welcoming you back to the Prince Hotel soon.
Yours sincerely
Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong