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Reviews (1,355)
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All reviewsharbour citycontinental clubchina ferry terminalocean terminalshopping mallexcellent locationdirect accesssister hotelexecutive floorbusiness tripkowloon parkstaying at this hotelconvenient locationexcellent staytsim sha tsuihandy phonetrip to hong kong
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Reviewed 23 September 2017

Rooms are larger than the average HK-standard. Loved the idea of providing a handy smartphone. It lives up to their motto of creating value at every encounter. Location is impeccable - just a skip and a hop to get to the stores along canton road.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank bambi_liao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 24 September 2017

Dear bambi_liao

Thank you very much for taking your time to review us on TripAdvisor.

We are pleased to know that you enjoyed your stay and appreciate you sharing your positive comment about our handy phone facility. It will certainly serve as an encouragement for us to continue improving our services.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

Very good location for the price. Perfect location with everything near; Best shopping, restaurants, view of Victoria harbor, close to ferry that take you to Hong Kong island. Easy to get a taxi by the hotel and the staff is offering to help you.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank 819ce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 24 September 2017

Dear 819ce

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

Excellent and most convenient hotel in town. Big room as well as cleanliness are was my impressive. Hotel's breakfast is good. The service provided started from hotel's bell boys, concierge, check-in counter to house-keeping is very well-come and they are having good service-minded.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank chonvicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 21 September 2017

Dear chonvicha

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments with the team as we are sure they will be most appreciative of your compliments.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

I was staying at the club floor. Excellent staff on the club floor,. Angelina, Coey and Leo. Very attentive and caring. The staff made me feel so welcome and comfortable. I would return because I was well taken care during my stay

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank monicaoiyingl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 20 September 2017

Dear monicaoiyingl

Thank you very much for taking your time to review us on TripAdvisor.

We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments with the team in particular Angela, Chloe and Leo from the Continental Club as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

I've been staying at this hotel for three decades now, and am happy to report it always lives up to my expectations. Great location inside the mall and close to the harbor; service is formal yet still warm.

I booked the hotel by email as there was a glitch with the website at the time of booking, responses were quick and polite.

They gave me a complimentary room upgrade as I stayed here for a birthday getaway, it was unexpected and much appreciated. The room was clean and well-appointed. The free mobile phone with 4G and free international long distance calls was also much appreciated.

I look forward to returning to the Prince Hotel for future Hong Kong visits. Hopefully for three more decades, too.

Stayed: August 2017, travelled with family
Thank malupit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 15 September 2017

Dear malupit

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us and are thrilled that our guests care to recognize us for a job well done. It will sure give us the greatest pleasure to share your comments with our team as we are sure they will be most appreciative of your compliments.

It is indeed a pleasure to read about the satisfaction of our customers. Please rest assured that Prince Hotel will always remain your “home away from home” and that we will continue to strive to make you as comfortable as possible whenever you are here.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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