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“Non friendly counter staff” 3 of 5 bubbles
Review of Novotel Century Hong Kong

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Novotel Century Hong Kong
Ranked #108 of 713 Hotels in Hong Kong
Certificate of Excellence
Brisbane, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Non friendly counter staff”
3 of 5 bubbles Reviewed 27 February 2012

We stayed in Novotel Century hong kong for 7 nights, from Feb 8th to Feb 15th 2012. We arrived at 10.00 pm from Australia, given our room key, when we got to our small room it had 2 single beds. I called down to front desk

Helpful?
Thank Quba22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,870 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 25 February 2012

I booked a room which included free in-room wifi internet access, however once I got there it was such a hassle to get the free internet. Had to argue with the reception desk and then come down and show them my booking confirmation for them to actually activate it for me. The concierge staff were not that helpful. They were great at minding your bag but not all that interested when you came to them for assistance with things to see and do and how to get there etc. I felt like I was inconveniencing them. The hotel also gives out discount vouchers for various things they offer however when it came to claming them, well you got something completely different to what was on voucher eg. coffee and croissant offer in their cafe; picture was of a latte but when you go to get it, they will not give you the displayed picture, they only give you a brewed coffee. The rooms are very tiny and had weird odour. Saying this, I did have a smoking room, so expected some kind of smoke smell, but it was excessive in smoke smell. Most hotels I go to, I get a smoking room but they never smell this bad. Recommendation, if you smoke, get a non-smoking room for your comfort and go outside to smoke. The swimming pool was not in operation as maintenance being done. They should have advertised that on their website stating the dates between which the pool would be out of service and/or adjust the accommodation price to reflect that you were not able to use all facilities that they advertise. Staff were a hit and miss when it came to friendly service. Location is fantastic and that is I guess the main thing that they have to make their hotel appealing. Would I stay there again.....no, unless there was nothing else available within my price range.

Room Tip: Superior Room Queen Bed is not different to the Standard Room with queenbed. We stayed in both those...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank OzTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

What can I say? Nothing significant to complain about. We got really good service with very helpful and attentive staff (concierge). Location is excellent if on the island. Room we had was, I thought larger than I expected; comfy bed, had nice views of the mountain. Good gym, breakfast was more than adequate, and so was the business center, although the Premier lounge was a little small and vibe-less. Fast Wi-Fi.

The hotel is quite busy with lots of traffic from cabin crew of many different airlines. Also location is on the corner of a busy street; no driveway to the main doors or anything. Hailing for cabs can be a little tedious but then again just go and take the very efficient MTR or walk to TST, Convention Center, etc.

Anyways, we got treated well, facilities were quite good, food was very nice... overall a positive experience.

Room Tip: Corner rooms are slightly bigger.
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Loinkloth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

This Novotel is not decorated like most Novotel's these days with the large Bed Head and small sofa in the room; the rooms here are quite bland in their colours, beige and browns but the rooms are in reasonable condition. The hotel was renovated a few years back and the bathrooms are mostly shower only type; I don't know how if at all they could fit a roll away bed in these rooms so triple occupancy guests beware!. The location is in Wan Chai, convenient to the HK Convention Centre, otherwise its a pretty grim area and the MTR is a 5 minute walk. Good clean safe option if you can get a good deal; Club Lounge is very small but reasonably fitted out and decent snacks and breakfasts; get in early though for a seat!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank oznick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Century Hong Kong

Property: Novotel Century Hong Kong
Address: No.238 Jaffe Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#81 Romantic Hotel in Hong Kong
#83 Business Hotel in Hong Kong
#88 Luxury Hotel in Hong Kong
#90 Family Hotel in Hong Kong
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Novotel Century Hong Kong 4*
Number of rooms: 510
Official Description (provided by the hotel):
Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more   less 
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Also Known As:
Novotel Century Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong
Hong Kong Novotel

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