We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible customer services. Worst waste of my money.”
Review of let'spa

No photo provided
Got a photo?
Add it.
let'spa
Ranked #84 of 108 Spas & Wellness in Hong Kong
Attraction details
Reviewed 18 September 2015

Horrible services and very rude staff at the Wanchai location with regards to the 2:00pm appointment at Letspa on 18 Sep 2015.

I had an appointment today for 2:00pm today, and I got there at 1:50pm. I had to wait for more than 20 minutes for the therapist, only to hear that I have to wait longer because "the therapist was treating another client who came LATE."

So the client's time who was late for his arrival is more important than my time wasted for waiting? What's even worse was that when I made a complaint about this, the manager named "Ivy Choi" was not apologetic at all, saying it is my fault that I had to wait because I arrived earlier than the appointment.

I had paid for a package worth $8,800 for 10 sessions and I have only used 2 so far and I want a refund given their terrible quality of services. They are refusing to pay back the money. Is there any way I can get some help on this?

My visit was Sep 2015.

7  Thank Andrew Jihoon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (13)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 13 reviews

Reviewed 15 June 2015

I have bought a foot massage package in this place. Every time you call to schedule an appointment you can never do so. They will ask you to call 2+ weeks in advance to schedule an appointment. Given there are so many foot massage places in HK. Don't bother to buy any package from this place. Try Happy foot spa or Ten feet tall for better services and availability.

4  Thank ivyyuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2015

Let's Spa once had a reputation as the go-to spa for excellent value and service. The chain has expanded to Causeway Bay, and all credibility and quality is gone here. Their packages have hidden restrictions and expiration dates that make them difficult to use. Despite trying several different therapists, I'm sad to say none are properly trained. The only training that seems to exist here is in the management staff; they are trained to treat customers rudely and blame their computer systems for their own incompetence and deceitful sales tactics.

11  Thank etphonehome852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2015

the staff called us to do massage and we make a booking at 8pm. That day we arrived 7:40 in Causeway bay shop. The staff said we come too easily and asked us for watching magazine and waiting for empty room. After we have changed our clothes and slept for a while. The staff told us that we didn't have any booking. After checking her colleague phone confirmation voice mail, She said the voice should be her Waichai shop colleague and said that they couldn't provide any services to us. I called her Waichai shop, her staff asked us go to her Wanchai shop since they have charged our package and said that the contract have been mentioned that if we have no show, the package is still be charged. However, we showed up on her Causeway bay shop and come very early. If the staff told us that we went a wrong place. We must have enough time to go Wanchai. What a fuxking poor services! she doesn't find any method to solve the problem. She just care about our package has been charged. Do you know how expensive their services? It charges more than HKD500/hr. How come such a poor services. In fact that the staff in Causeway bay is very poor too. She doesn't care about us and let us leave. Actually I was very disappointed with this company so early, I always booked Chinese acupressure massage, but they just did Thailand massage for us. I have never complainted about their poor services. Moreover, we have an hour massage but they always did 45 mins and said we arrived late, so they need to reduce the time for massage. In fact, we always go so early, but they didn't give us any room due to no empty room. I won't buy any services from this shop anymore and I really want to refund all the money that we have never used. Any lawyer can tell us if I can sue the company and obtain all the refund of the services that we have not used yet.

1  Thank Davidbeckham88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2015

It's located in the basement of a building, so the air is a bit damp and stale. The surrounding area is the Wanchai bar district, so is not the most pleasant, but that's not the spa's fault. I actually found the massage to be quite relaxing and the therapist to be very good, but didn't like the decor of the spa. The receptionists were not helpful either - I was 10 minutes late and they said they'd shorten my session. Fair enough - being on time is part of the deal. But then the therapist herself was late! It was finally agreed that my full treatment (a massage and facial with a fat burning special tummy massage) would be honoured. But I was so stressed out by the process.

The decor: It's kind of space-ship like with neon lights and curved white counters and furniture, but the combination isn't one of class nor much comfort. They actually have a Causeway Bay joint too - which features fake greenery and similar white curvy decor, but the ambience isn't much better either.

Beware - the front desk staff will sell you to join their spa packages. I was 'sold' for quite a long time and was thinking of polite ways to leave.

Overall - I wouldn't revisit. It wasn't relaxing. They do have an HSBC credit card 30% off discount, but make sure you check with the spa before you book about this discount. They occasionally do Groupon deals too but I wouldn't really recommend those.

Their treatments are not cheap - a 60 minute massage can be anywhere from HK$500-700. The cheapest ones are the traditional Chinese acupressure massages (no oil), and the more expensive ones are the aromatherapy ones.

3  Thank Blachanida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed let'spa also viewed

Hong Kong, China
Hong Kong, China
 

Been to let'spa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing