Horrible services and very rude staff at the Wanchai location with regards to the 2:00pm appointment at Letspa on 18 Sep 2015.
I had an appointment today for 2:00pm today, and I got there at 1:50pm. I had to wait for more than 20 minutes for the therapist, only to hear that I have to wait longer because "the therapist was treating another client who came LATE."
So the client's time who was late for his arrival is more important than my time wasted for waiting? What's even worse was that when I made a complaint about this, the manager named "Ivy Choi" was not apologetic at all, saying it is my fault that I had to wait because I arrived earlier than the appointment.
I had paid for a package worth $8,800 for 10 sessions and I have only used 2 so far and I want a refund given their terrible quality of services. They are refusing to pay back the money. Is there any way I can get some help on this?
My visit was Sep 2015.