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“Worst customer sevice”
Review of let'spa

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let'spa
Ranked #89 of 113 Spas & Wellness in Hong Kong
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Reviewed 9 January 2014 via mobile

After agreeing on a facial, they tried to charge me for the more expensive one. And the facial itself was second rate. They have adopted the western tradition of applying a mask, and then leaving the room to do who knows what for 20 minutes. So your facial is essentially 30 minutes but youre paying for 50 minutes. Run, dont walk away.

5  Thank flyingbiz
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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10 - 13 of 13 reviews

Reviewed 4 August 2013

Go there only if you have plenty of time. If you have bought their massage package, every time you would need to wait at least 30 mins before and after the massage because their staffs need to take a lot of time to check your package record.

Last time they called and told me that I still got 3 massage sessions, then I went there and did the massage, but when I finished, the staff told me that my package has been used up and asked me to pay for the massage! WHAT A MESS!

4  Thank MMeww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

A waste of time. The staff, Steven, is unbelievable. I booked and ask about HSBC discount and never got an answer. Had to call 2 hours before appointment to confirm then they said they will call back about the discount promotion. Never did. Then I had to spend 30 mins on the phone with them to navigate the website with him. After all this, it was 20 mins before the appointment. I then showed up and he said I was late and need to shorten the massage by 20 mins. Worst place in the world. Seriously!!

6  Thank Awesomecham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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