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The Murray, Hong Kong, a Niccolo Hotel
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Reviews (66)
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All reviewstai panfrette towelsbirthday staycationtea setrooftop restaurantconcrete junglethe central business districtstunning hoteloffice buildinglobby barluxury hotelrooms are spaciouswithin walking distanceroom serviceconvenient locationiconichardware
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Reviewed 6 April 2018

This hotel is as good as gets! Brand new, swanky clean design and PLUSH amenities in the room from the frette towels and linens in the comfy bed to whatever else you can imagine in the room. They covered all the checks in that regard. Cant comment on the spa as it was not open. The gym is small, but has ALL the basic necessities. Would come back again for sure. WELL done from a very picky hotel snob.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Izzet U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, Manager at The Murray, Hong Kong, a Niccolo Hotel, responded to this reviewResponded 9 April 2018

Dear Izzet U,

Thank you very much for sharing feedback regarding you stay at The Murray, Hong Kong.

I am delighted to learn that you had an enjoyable stay with us, we will continue to look for opportunities to improve our guest experiences. Please accept my apologies that our Spa is not fully opened, we look forward to welcoming you back when our Wellness is in full service in the coming quarter.

Thank you again for your valuable feedback, on behalf of the entire team, we look forward to be at your service again.

Kind regards,


Connie Wong
Director of Rooms
connie.wong@niccolohotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile


New kid on the block the Murray is fast giving its Central peers MO Four Seasons etc a run for their money .

Smartly labelled to be in “progressive opening” , the guest does not have to taper down any expectation about Room Quality or Service. Just that not all restaurants are fully opened.

The Murray is a distinct hotel and the guest can feel that he is beginning a vey special stay starting at the private driveway. The staff are smartly uniformed as you would expect from a modern luxury hotel and the check in staff carry assured broad smiles , like Christopher who helped us .

The Murray is owned by the Wharf group who owns the Lane Crawford shop, the trusted purveyor of luxury goods. Therefore, the rooms carry items such as Frette towels and slippers for spoiling guests .

The blackout is the best in any hotels, no light can escape in to disturb any sleep.

In contrast to the nearby concrete jungle that is Central, the Murray is near trees and the birds that live in them .

Stayed: April 2018, travelled as a couple
Thank MrsTsih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanDimitriouMurray, Manager at The Murray, Hong Kong, a Niccolo Hotel, responded to this reviewResponded 5 April 2018

Dear Mrs Tsih,

Greetings from The Murray!

Thank you for sharing feedback on your recent stay with us. Delighted to hear you had a lovely stay with us and pleased to hear that the quality of your room and the service you experienced had a lasting memory on your stay with us. We have done our upmost to create memorable stay for all our guests and delighted to here in doing so this left a positive impression of your stay at The Murray.

Thank you for putting some time aside to write a review on your stay and we look forward to welcoming you back again in the near future.

Kind regards,

Dean Dimitriou
Hotel Manager

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Reviewed 3 April 2018

The Murray is wonderfully comfortable and having breakfast in the rooftop restaurant - with one of Hong Kong's most special views - is a real highlight. The rooms are very well designed and thought-out, and are smart without being too formal, and many of them have great views. The staff are super-helpful and super-friendly.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jandalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanDimitriouMurray, Manager at The Murray, Hong Kong, a Niccolo Hotel, responded to this reviewResponded 5 April 2018

Dear Ms. Dalley,

Greetings from The Murray, Hong Kong.

Delighted to hear that you had a memorable stay with us at The Murray and that many facets of your stay left a lasting impression on your visit to Hong Kong.

Thank you for putting aside the time to share your stay experience and thank you for staying at The Murray. I hope you had a pleasant journey back to London post your stay with us and the team and I look forward to welcoming you back to The Murray in the near future.

Kind Regards,

Dean Dimitriou
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

A superb addition to Hong Kong that rivals the best hotels in town, including Mandarin Oriental and Upper House. The building has been painstakingly brought back to life, the rooms are spacious, the views expansive, the staff courteous. All in all a superb hotel.

Room Tip: The rooms view with views toward Hong Kong park are the best option to maximize value of stunning large windows. A roof deck will host large parties in the future so some caution may be advised about staying in floors immediately below.
  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank O4343WPas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanDimitriouMurray, Manager at The Murray, Hong Kong, a Niccolo Hotel, responded to this reviewResponded 3 April 2018

Dear O4343WPas,

Greetings from The Murray.

Thank you for putting aside the time to share feedback on your recent stay with us.

Delighted to hear of your positive stay experience with us. The team do their upmost to ensure our guests have a memorable stay and I’m extremely pleased the service you experienced, coupled with the size and view of your room, all left a positive impression on your stay.

Thank you again for your review and we very much look forward to welcoming you back to The Murray in the near future.

Yours Sincerely,

Dean Dimitriou
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The level of detail in the design of the hotel and the level of service of the staff were impressive from start to finish of the stay. The rooms and bathrooms were perfect in every way, the gym, restaurant and common areas all very well designed. The staff from reception, concierge, restaurant, room service and room cleaning could not have been better. Small things like remembering which coffee you want at breakfast by the second morning and offering you a Murray Mint when checking out has me rating this hotel very highly and I can’t wait to visit again

Stayed: April 2018, travelled solo
Thank donald p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanDimitriouMurray, Manager at The Murray, Hong Kong, a Niccolo Hotel, responded to this reviewResponded 2 April 2018

Dear Donald

Greetings from The Murray, Hong Kong.

I hope you had a pleasant journey back to London post your stay with us. Thank you for putting aside the time to share your stay experience. Delighted to hear that you had a memorable stay with us at The Murray and that many facets of your stay left a lasting impression on your visit to Hong Kong. We do our upmost to create a memorable stay experience for each and every one of our guests and I am delighted to hear your first stay with us was a memorable one.

Thank you for staying at The Murray and the team and I look forward to welcoming you back to The Murray in the near future.

Kind Regards,

Dean Dimitriou
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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