I would NEVER return to this hotel even if you paid me. First of all, on our arrival there was MOLD on the rim of our sink, we told them this and they came and barely cleaned it. Then explained that the rest was the normal color (black spots on white sink?) from renovation glue/plastic. The shower mat is full of mold - it's supposed to be yellow, so the black mildew stuff really stands out - funny thing is that it's so obvious, but the staff don't even bother cleaning it? The towels all look worse than the ones you would use to scrub the floors. They're all shredded at the sides, and some even have stains. The beds have urine stains, and smells of urine as well. The service is the most terrible I've evER experienced (and I speak from experience, as I do a bit of travelling due to business). On return to our room on the second night, we actually found a USED towel from the night before (which we put on the floor in the morning before leaving) back on the hanger where it should be new towels. We recognized it because it was stained. When we called them to tell them, they not only did not apologize - but they said that it's OUR responsibility that their towel is stained and even tried to charge us! They totally just put aside the fact that they put a dirty towel on the clean rack for us to use! And it is NOT the customer's responsibility that THEIR towel is stained - that's disgusting. Their towels are mostly either shredding or stained, we had to ask a couple of times for them to bring us towels that were actually decent looking. When we called, they would answer rudely, and hang up. When we called to talk to the manager to address their service issues, the manager's service etiquette was equally rude. Please note, we were meant to stay at this hotel for eight days with our tour group. We ended up switching hotels. Other tourmates expressed the same problems. The only thing positive is the bearable buffet breakfast.
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