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Reviewed 31 December 2019

We actually stayed in April 2018, but as I lost my father shortly after, I did not write a review at the time. We stayed 4 nights in a lovely suite with access to the Executive Lounge. The hotel is beautiful and the staff exceptional! As we were celebrating our Wedding Anniversary, Phyllis and her team Rebecca and Chico, all from guest relations, surprised us with a bouquet of beautiful red roses and the most gorgeous cake in the shape of a heart. They went out of their way to make us feel really special and make the day happy and memorable for us. They even went so far as to take photographs to mark the occasion and e mail them to us. Thank you so much Phyllis and the team, your efforts were very much appreciated. In the Executive Lounge too the staff were exceptional, in particular Jet. He was polite, friendly and very professional. He advised us on places of interest, restaurants and much more. Nothing was too much trouble! He bent overbackwards to accomodate our requests and by the second day knew what our drinks order would be and was ready with it, as soon as we arrived in the lounge. We loved the personalised service and being indulged! It was a fabulous stay in an amazing city and we hope to return to your hotel. The staff mentioned are a total credit to the Shangri- La Hotel Beijing and we hope you go from strength to strength in the New Year.

Surekha Gooneratne
(London)

Date of stay: April 2019
Trip type: Travelled with family
2  Thank 901surekhag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShangriLaBeijingMgmt, General Manager at Shangri-La Beijing, responded to this reviewResponded 2 January 2020

Dear 901surekhag, thank you very much for taking time to share your good experience on Tripadvisor. We are delighted that you had such an enjoyable stay experience and to know that our team looked after you. As you mentioned, our Valley Wing guestrooms are indeed a favorite of our many regular guests as it comes with complimentary breakfast, cocktails at our Valley Wing lounge that as well includes business center benefits. We do wish to welcome you back again. With best regards, Martin L. Leclerc, General Manager

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Reviewed 29 December 2019

This is a really late post, I stayed at the Shangril La in Jun 2018 and loved it. I was met at the gate of my flight and walked through the airport and to my driver. I was surprised, but grateful! I stayed in the Valley Wing Premier room and received great service. There was hot tea waiting for me when I walked into my room, which was a wonderful touch and much needed. The wifi wasn't working at first and the front desk came up to my room to make sure I was settled in and fixed the problem. The hotel is beautiful inside and out. The bed is so comfy I thought I was sleeping over because I slept so well! The horizon club was nice, each meal was yummy and the tea was amazing! I was given a goodbye gift in the Horizon lounge on my last day which I thought was wonderful. The spa was sooooo good! I booked excursions though the hotel and I wasn't disappointed. I usually travel solo and the Shangri La is my preferred hotel, I was happy to see they upheld their amazing service and standard.

Date of stay: January 2019
    • Value
    • Location
    • Service
2  Thank ShanteA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShangriLaBeijingMgmt, General Manager at Shangri-La Beijing, responded to this reviewResponded 29 December 2019

Dear Yan, thank you for taking the time to share your valuable feedback on Tripadvisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards, Martin L. Leclerc / General Manager

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Reviewed 27 December 2019 via mobile

It was a nice trip. I got a good memory from this trip. Beijing, known as Peking, is the capital of China. Beijing is the political, cultural, and intellectual center of the country, as well as a major industrial and commercial metropolis. With a 3,000-year history and 14 million people (2011), Beijing is one of the world's truly imposing cities. Beijing is the second largest city in China after Shanghai, travelers in this great city can feel the charm of modernization.

Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with 单个酒店
2  Thank Edvard_Jiang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShangriLaBeijingMgmt, General Manager at Shangri-La Beijing, responded to this reviewResponded 29 December 2019

Dear Yan, thank you for taking the time to share your valuable feedback on Tripadvisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards, Martin L. Leclerc / General Manager

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Reviewed 15 December 2019

I was very happy to came to shangrila .Unforgettable experience of being helped.The staff archer received us warmly,who introduced the hotel culture to us and answered many questions.Thanks for your help.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank kolawolea287
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShangriLaBeijingMgmt, General Manager at Shangri-La Beijing, responded to this reviewResponded 15 December 2019

Dear kolawolea287, thank you for taking the time to share your valuable feedback. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards, Martin L. Leclerc / General Manager

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Reviewed 14 December 2019

the fantastic work and personal stay.we enjoyed the hotel chinese food.id like to thank archer for checking in on us and arranging things in advance that made the stay even more plasant and enjoyable.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank Yitu W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShangriLaBeijingMgmt, General Manager at Shangri-La Beijing, responded to this reviewResponded 15 December 2019

Dear Yitu W, thank you for taking time to share your good experience on Tripadvisor. We are delighted that you had such an enjoyable stay experience and to know that our team looked after you. We do wish to welcome you back again. With best regards, Martin L. Leclerc, General Manager

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