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Reviews (2,818)
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Reviewed 4 April 2018

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Xinqiao_management, Front Office Manager at Novotel Xinqiao Beijing, responded to this reviewResponded 8 April 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 April 2018

We traveled in a family of 6 and booked 3 economy rooms in the B wing with breakfast. The economy rooms are rather similar to their standard rooms except that you don't get a window with a view (there's still a window, but not much of a view outside). The room did look dated, but it was adequately maintained. The beds were comfortable and the water pressure in the bathroom was good. We were there at the tail end of winter, hence the air conditioning was set to nice and warm. Breakfast was limited in variety, but pretty OK in taste. Loved the coffee machine!

The best part of the hotel was the location. It was central to everything with shopping malls close by and a subway station (Line 2 and Line 5) directly opposite the hotel. Talk about convenience! The front desk was friendly and although some staff spoke limited English, they were friendly and did their best. For the price we paid, this hotel was definitely a good choice. Would definitely return!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank attw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xinqiao_management, Front Office Manager at Novotel Xinqiao Beijing, responded to this reviewResponded 3 April 2018

Dear Valued guest

We really appreciate taking your precious time to tell us about your experiences at the Novotel Beijing Xinqiao. We very much appreciate your comment. It always touches our hearts to receive positive feedback from our guests.

We have noted your comments in regards to the front desk English skills and can assure you that we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan.

Once again, I really appreciate your comment and it certainly will be great help to make the facility upgrade.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products.

We appreciate your sharing the concerns, and we hope that you will give us the opportunity to better serve you soon.

Kind regards,

Hotel Management

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Reviewed 29 March 2018

The Novotel Xinqiao Beijing hotel is perfectly located to enjoy the sights and sounds of Beijing, including the nearby Wangfujing street, New World Shopping Mall and Tiananmen Square and the Forbidden City. The rooms are comfortably appointed with reasonable city views and six excellent restaurants to choose from. The service levels and professionalism of the Management and staff was evident and the gym, wellness center, spa and pool areas provide a good escape from the busyness of the Beijing streets. Well worth considering as your base in Beijing.

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Ernestjdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xinqiao_management, Front Office Manager at Novotel Xinqiao Beijing, responded to this reviewResponded 31 March 2018

Dear Valued guest,

We really appreciate taking your precious time to tell us about your experiences at the Novotel Beijing Xinqiao. We very much appreciate your comment. It always touches our hearts to receive positive feedback from our guests.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hotel management.

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Reviewed 28 March 2018

The staff at the hotel were helpful young people.... always willing to go the extra mile to assist. The Special buffet was very substantial! The spa and massage parlour was equally good to relax after a full day walking!

  • Stayed: March 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank antiquityeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xinqiao_management, Front Office Manager at Novotel Xinqiao Beijing, responded to this reviewResponded 29 March 2018

Dear Valued guest,

We really appreciate taking your precious time to tell us about your experiences at the Novotel Beijing Xinqiao. We very much appreciate your comment. It always touches our hearts to receive positive feedback from our guests.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hotel management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Location and value was great. Breakfast was okay. Rooms were a bit dated but that is not a major factor. Biggest sore issue was that rooms were slightly dirty, especially the toilet - one of the towels was stained

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank drealim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xinqiao_management, Front Office Manager at Novotel Xinqiao Beijing, responded to this reviewResponded 25 March 2018

Dear Guest

We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here.

It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members.
We will definitely look into the details you mentioned and work with the respective managers on possible improvements.

We are looking forward to your next visit!

Kind regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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